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WECOLOUR Reviews 319

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TrustScore 4.5 out of 5

4.3

Hair Product Store
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Company details

  1. Hair Product Store

Written by the company

Wij zijn een webshop gespecialiseerd in haarkleuring voor thuis gebruik. Wij geloven dat iedereen een prachtige, gezonde, natuurlijk ogende haarkleur verdient. Samen met onze partner in Italië, ontwikkelden we een permanente haarverf voor thuisgebruik zonder ammonia, PPD, parabenen, siliconen en resorcinol. Wat er wel in zit zijn natuurlijk verzorgende ingrediënten, zoals arganolie en calendula extract. Een kwaliteitsproduct met een uitstekende dekking, veel beter en zachter voor je haar dan reguliere verf en voor een betaalbare prijs. Een WECOLOUR pakket wordt geleverd door de brievenbus en bevat naast de verf en activator ook een shampoo, conditioner, handschoenen, kwastje en een uitgebreide gebruiksaanwijzing. We begrijpen ook dat het soms best spannend kan zijn om over te stappen op een andere haarkleuring. Daarom hebben we een tool ontwikkeld die jou helpt de juiste kleur te kiezen. Liever persoonlijk contact? Geen enkel probleem. Ons team van kleurspecialisten zit iedere werkdag (ma-vrij 09:00 – 17:00 uur) voor je klaar. Je kunt altijd met ons bellen, mailen en chatten. We helpen je graag.

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4.3

Excellent

TrustScore 4.5 out of 5

319 reviews

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Rated 1 out of 5 stars

Don't do it

Don't do it. Thought I'd invest a bit more instead of buying drugstore dye. Bought light brown, my hair turned out black (they do warn you it could turn out a bit darker, that's why I ordered light brown. It's not a bit darker, it's black).
I complained via mail, no reply. After I commented on Insta, I was told to write an Insta message where I wasted a fair amount of time with a bot. One week after my initial complaint, no reply, no compensation for the hair colour I bought and I will have to see a hair dresser to get the black pigments out as well.

September 4, 2024
Unprompted review
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Reply from WECOLOUR

Hello Nina, I'm very sorry to hear that the colour turned out so dark. It’s absolutely not our intention that you didn’t receive a reply to your email. I have now provided you with some tips on how to lighten your hair slightly, and I have offered to send you a new colour or refund your money. Please let me know which option you prefer. We would love to resolve this together with you. Kind regards, Paulien team WECOLOUR

Rated 5 out of 5 stars

Super!!!

Super!!!! I will buy again!

September 20, 2023
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Reply from WECOLOUR

Thank you Patricia, we are very happy that you are so satisfied.

Rated 1 out of 5 stars

Terrible customer service, products not great

Do not count on good customer service, even if you have been a loyal customer for years. The products are semi-ok, but certainly not top quality.
An update: wecolour saw my review, and sent a reply saying that it was annoying that I am so angry that my order could not be sent "earlier". No, the point is that it was not sent as agreed and stated in written form. Further, they used their reply to my legitimate complaint to advertise their Black Friday sale. Just wow. If their products were superier, I could almost accept it, but this is not the case. Sorry, Wecolour, how ingracious. Bye!

November 25, 2022
Unprompted review
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Reply from WECOLOUR

Dear Anneli, how incredibly unfortunate that we didn't offer you the right solution. What my colleague meant is that it's very unpleasant for you that your order couldn't be sent earlier because that's how our system works, she did 't mean that it's annoying that you're not satisfied, or you being annoying. A subscription is debited automatically and processing takes a few days, we never know how many days it takes to process. Because of this, we cannot give an exact shipping date in advance. Your payment was processed yesterday and your order will go out today. Hopefully you'll have it in soon then. My apologies for the inconvenience and confusion. Kind regards Paulien

Rated 5 out of 5 stars

Super

Super. Gut vertragen.

September 15, 2022
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Reply from WECOLOUR

Wie schön zu hören! Ich danke Ihnen!

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