wed2b - Newcastle Reviews 

Lizzie at Gateshead has made the experience absolutely wonderful,she has gave plenty of options too the bride and has overall boosted her confidence,she has answered any questions that were asked,she is a great member of staff and should be proud of her service,thank you again!

We went to the Gateshead branch and had a brilliant experience. The team were so friendly and knowledgeable. I felt very well looked after and would highly recommend Ruby
Thank you so much

Gorgie was absolutely amazing she was so kinds and patient, she helped calm nerves and made us smile. Thank you so much! My mam just loves her dress

Georgie at Gateshead - What amazing service over 2 visits! From start to finish on both appointments, listened to what I wanted and explained everything! Would definitely recommend this place in a heartbeat! Thank you so much for helping me find the perfect dress for my special day! 🩷

After telling Lizzie @ Gateshead store what I was looking for she brought a few dresses in and I found my dream dress. Lizzie was very helpful and polite and made looking for the dress really enjoyable and stress free.

I had the best experience here at Wed2B at Gateshead.
I was helped by Georgie who was absolutely wonderful in every way, she made me feel at ease, listened to my preferences and ended up helping me find my dream dress.
The service was amazing and I’d recommend this place to any bride to be

Wed2b at the Metrocentre were amazing!
I went in with an idea of a dress I wanted and came out with the complete opposite after trusting the process with Beth! Beth & Becks were such amazing hype girls and made sure you didn’t leave with anything less than Amazing!
Thank you so much ❤️

Izzy from Gateshead was amazing made me feel so at ease. She was so patient and did not rush me and explained and suggested things I would have never of thought of!
Thanks again

Izzy from Gateshead was absolutely incredible she was so patient with me and my mum, she knew exactly what style of dress I was going for and tried me with different ones. I said yes to the dress and I will forever be grateful for you. Thankyou so much for everything xxx

I was greeted by the lovely Beth who explained everything including wait times etc. and made me feel very welcome. My consultant was the lovely Rebecca (from Gateshead store) and she was amazing. We had a lovely chat to explore what I was looking for and she took the time to get to know me and what I wanted. Highly recommend visiting this store

Holly from Gateshead.
What a lovely afternoon I had picking my wedding dress. Holly was so helpful gave me lots of different options and was very patient. Thank you for helping g me pick my wedding dress 👰‍♀️

Lizzy from Gateshead store was amazing. She seemed to know exactly what my friend wanted

Such a fantastic experience saying yes to my dream dress! Everyone was so lovely and made the experience so enjoyable and memorable. Becks was so lovely, kind and helpful! I could not have asked for a better experience

The staff were so welcoming when entering the shop. Izzy and Beth were great, they were paitent and so helpful they knew exactly what style i was wanting. Had such a wonderful experience

Beth & Georgia made my experience so good! Went in not thinking I’d leave with a dress and left with a perfect dress. Thank you so much!

I couldn’t have imagined my experience to go any better, the whole team at wed2be are amazing people but a massive shoutout to Ruby from the Gateshead store. She listened to what I wanted and was so attentive and just a genuinely lovely person. I’ve walked away with my dress which is something I genuinely was not expecting and that’s all thanks to Ruby!

I had a lovely experience and nothing was a problem. Georgie from Gateshead was so helpful and she helped me find my wedding dress! Would definitely recommend

I walked into Wed2B Gateshead with no idea what sort of dress I wanted and I walked out having a much clearer idea, so it was by no means not a successful visit. Ruby was incredible, so patient with me when I started the try ons with absolutely no clue and helped me into every dress in a way that made me feel comfortable and at ease. She was absolutely brilliant and deserves so much credit! The other consultants were also lovely in passing when dealing with their own clients. However, the (I think?) manager who greeted us at the door was very abrupt and negative towards me, setting a really poor tone to the appointment from the off, as well as continuing this abruptness when popping in on the dress try ons and talking to members of staff in quite a negative way in front of us which didn’t sit quite right. If the welcome had been better, I may have been in a better frame of mind when trying on the dresses and might’ve walked away with one. That particular member of staff aside, Ruby was brilliant, the dresses were gorgeous, store itself was immaculate and it’s a brilliant experience.

⭐ 1 Star – Extremely disappointing experience with WED2B
I genuinely regret purchasing my wedding dress from WED2B. What should have been an exciting and memorable experience was instead incredibly stressful and disappointing from start to finish.

Firstly, the face coverings provided for trying on the dresses were visibly dirty, which was extremely unpleasant and completely unacceptable when trying on wedding dresses.

WED2B also doesn’t take appointments, and we ended up waiting around two hours before we were seen. When I finally got the opportunity to try dresses on, none were available in my size. I was simply told to try on whatever size was available because the dress could be altered anyway. What was not explained clearly at the time was that alterations are carried out by a third party and can cost an enormous amount — in my case, I was looking at around £500–£600 for alterations, which is a huge additional expense and potentially as much as the cost of the dress itself. I feel this should have been made clear before purchasing.

Unfortunately, things got even worse.

I purchased a headpiece at the same time and was charged for it, but when I got home I discovered it had not been put in my bag. I returned to the store, expecting this to be resolved fairly simply. Instead, I was referred to the customer care team.

It then took a week to receive a response, and I was told that internal stock checks had been carried out and, because they supposedly showed nothing missing, WED2B refused to provide either a refund or a replacement. I raised the complaint further, hoping someone would actually take ownership of the situation, but I was essentially fobbed off again and told to contact Citizens Advice.

The whole way this situation has been handled has been incredibly disappointing. I paid for an item that I did not receive, yet instead of trying to resolve the issue with me as a customer, WED2B relied on their internal stock checks and effectively left me to deal with the problem myself.

Buying your wedding dress is supposed to be such a special and exciting experience. Sadly, my experience with WED2B has done the complete opposite. From the poor hygiene, extremely long wait, lack of suitable sizing, unexpected alteration costs, and the way my missing paid-for headpiece complaint was handled, I have been left feeling completely let down.

I would not recommend WED2B based on my experience, and I deeply regret buying my wedding dress from them. What should have been an exciting part of preparing for my wedding has instead been a source of stress and disappointment.

Staff at wed2b were extremely welcoming and super helpful. They knew exactly what I was searching for before I even knew myself. Every question I had was answered. Great experience. I had holly at metrocentre branch she was so lovely and found me rhe most perfect stunning dress there was