wedoskin.ca Reviews 

618
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 597 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery and reasonable prices, often mentioning fantastic sales, helpful reward systems, and generous extra samples included with purchases. People also love the high-quality skincare selection and find the online ordering process exceptionally smooth, reliable, and straightforward. However, some customers also noted recurring issues with delayed shipments, incorrect items received, and missing delivery updates from couriers. A few consumers expressed frustration regarding slow responses from support teams when trying to resolve order problems or track lost packages. Others mentioned that resolving these unexpected service hiccups took considerable time and effort.

What people talk about most

Product

Customers had positive experiences with product, expressing immense satisfaction with the high quality and... See more

Delivery service

People report positive experiences with delivery_service, noting that orders arrive quickly and efficiently.... See more

Order

Reviewers mention positive feedback about order processes, noting that online shopping is quick,... See more

Price

Reviewers highlight positive aspects of price, noting that costs are competitive, reasonable, and feature... See more

Customer service

Consumers find customer service to be positive, highlighting efficient, professional, and friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When I wanted to add something new to my skin care routine, I immediately thought of Yonka Lotion that I used years ago. Then I went looking for a Canadian company and discovered wedoskin. It was less... See more

Rated 5 out of 5 stars

To my disappointment, a product I have been using for years is being discontinued. I asked staff members at wedoskin for some alternative options. They went above and beyond, giving me several suggest... See more

Rated 5 out of 5 stars

My experience with the product has been second to none. Shipping updates were given frequently and true. I haven't tried the product yet but I have read through all of the reading material and see t... See more

Rated 5 out of 5 stars

I’m very unhappy. I ordered a 60ml size of product and received a 15ml sample size. There is no live chat so I had to fill out a form, have no idea on response. My order # is 1315496 Wedoskin contact... See more


Company details

  1. #3 of 13 best companies in Health and Beauty Shop
  2. #3 of 3 best companies in Facial Spa
  3. #3 of 5 best companies in Skin Care Clinic

Written by the company

At wedoskin, we are proud to be Canadian-owned and operated, and one of the fastest-growing medical-grade skincare retailers in Canada. Our mission is to empower you to achieve radiant, healthy skin with a carefully curated selection of professional, clinic-trusted products. We carry an extensive range of medical-grade skincare brands including AlumierMD, Omnilux LED therapy, Colorescience sun protection, EltaMD skincare, BABOR luxury treatments, GM COLLIN advanced formulations, Yon-Ka Paris botanicals, Valmont anti-aging solutions, and many more. Each product is handpicked to deliver visible results, whether your focus is on anti-aging, acne care, sun protection, or restoring skin health. With Canada-wide shipping, seamless ordering, and a 100 day returns policy, wedoskin makes it easy to shop for premium skincare from the comfort of your home. Our dedication to quality and transparency ensures you receive only authentic products backed by science and trusted by professionals worldwide. From targeted serums and medical-grade sunscreens to luxurious moisturizers and advanced at-home devices, wedoskin is your trusted partner in self-care. Thousands of Canadians already rely on us as their go-to destination for results-driven skincare. Experience the wedoskin difference today — premium, medical-grade skincare delivered to your door, coast to coast.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

618 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(618)

616 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

10/10 experience

accurate updates on shipping, decent shipping time. the product is 100% amazing i love it already and want to try more products!

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

I have made 3 orders from Wedoskin

I have made 3 orders from Wedoskin. Each delivery has been prompt, well packed and without issue. The follow up has also been fantastic.
The products have been all and more than I expected.

May 22, 2026
Rated 1 out of 5 stars

retailer not acting with integrity

I only purchased this item because it was advertised on sale, but when I checked out using Apple Pay, the discount was removed due to what appears to have been a system glitch. I didn’t notice until the next day.

Customer service refused to honour the sale price unless I had taken a screenshot of the promotion at the time of purchase since the sale was no longer on. That’s not a reasonable expectation…most customers don’t screenshot checkout pages unless they can somehow predict the retailer’s system is going to malfunction. The retailer would clearly know what promotions were recently running and could easily verify and honour the correct price, but chose not to.

To make matters worse, I was told the order couldn’t be cancelled because it had already processed, and if I wanted to return it, I’d have to pay shipping for an error caused by their system.

Very disappointing customer service experience from a company I had previously purchased from and trusted.

DO NOT RECOMMEND.

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Online order

Ordering was easy, shopping was fast and the customer service was great. And I love the products. Thanks you!!

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

Other than the delay in shipping during…

Other than the delay in shipping during the Mother’s Day period, I did not experience any issues with the product and received it in good condition. I understand that the shipping delay was likely related to the high order volume during that special occasion.

Throughout the process, customer service provided detailed and clear updates, which made me feel that my order was being carefully followed and monitored. Overall, I’m satisfied with both the product and the support experience.

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Great communication !

Communication about my order was fantastic !! I inquired about a tracking number and they got back to me right away / followed up when I received my order .

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

Great products and lots of choices

Great products and lots of choices. Best thing is great pricing.
One thing I found is that your delivery service Dragonfly is not good. I left specific instructions that didn’t even hit their website…frustrating.

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

I recently ordered from this company…

I recently ordered from this company and had a positive experience. They carry all kinds of skin care options. The product I ordered was on sale and that was a bonus. The product shipped quickly with updates on arrival. I will order from here again

May 19, 2026
Unprompted review
Rated 1 out of 5 stars

This company lied to me

This company lied to me. Told me I would receive free sample with my $200 order. That didn’t happen. Customer service takes 2-4 days to respond to emails. My order took a long time to receive. More than 10 days after it was placed and paid for. Very disappointed and won’t order from them again.

May 19, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look