Absolutely great experience from start to finish. Very clear pricing and very clear terms and conditions. Sales were very clear and not pushy at all. I have had a courier company for over 8 years and... See more
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Rich is a legend, has done me a brilliant service getting me a van sorted and keeping me in the loop as what is going on, he’d rectify anything when needed mega props to him and the drive simple team... See more
Very good service Was struggling to get a van for my small business until I came across drivesimple Richard fox and the team made the situation effortless .i can’t complain
Richard Fox sorted my van for me, very responsive & a very easy process. Would definitely recommend DriveSimple.
Company details
Written by the company
Vehicles for businesses, made simple.
Contact info
Kemp House, EC1V 2NX, London, United Kingdom
- 0208 123 9773
- team@wedrivesimple.com
- wedrivesimple.com
Said no deposit but now requested £1000…
Said no deposit but now requested £1000 deposit plus Comprehensive
July 24, 2024
Reply from DriveSimple
Hi Stephen,
I am sorry to hear that you are not happy with our service. After your application we ran credit checks on you, with your permission, and sadly they did not allow us to proceed with the no deposit option. To try to help you and give you an option to have a van with us without paying a deposit upfront, we put together a solution to finance a £1000 deposit contribution over 12 months with a 3rd party lender (at no cost to yourself). Unfortunately, you also failed in that 3rd party Application process and we were unable to offer you a van.
We always try to provide proactive solutions to help people get the vans they need rather than saying ‘computer says no’ but in your case we exhausted all options.
I am not sure if you would have preferred that we simply said no initially rather than trying something that could have helped you out.
Insurance is never included in our product offering (but soon we will have options to do this) so the “comprehensive was always going to be on you.
Frankly, I am not sure we deserve the 1 Star rating here given that we went above and beyond to try to help you out.
Been using for the last 3 years
Been using for the last 3 years, amazing people, happy to recommend!
March 22, 2024
Great service and prices.
February 5, 2024
Meeting Michael was really nice
Meeting Michael was really nice. He was very transparent about everything. Cars were priced well. Much cheaper than all places I've been to.
January 18, 2024
Unprompted review
DriveSimple have been fantastic
So far DriveSimple have been fantastic, I was at my wits end with trying to organise some vans for my small business, however Ben Sharples has gone above and beyond to source what I need. He assessed our business on an individual basis and was happy to answer any questions I had. I am grateful to DriveSimple for their quick service and looking forward to receiving the vans in the coming days.
February 14, 2023
Unprompted review
Ben Sharples was very assisting
Ben Sharples was very assisting, inviting and a great asset.
I will be returning with further custom
February 2, 2023
Helpful and easy
Ordered and delivered within a week. Great service from start to finish. Will be using again for next van
December 6, 2022
Unprompted review
This company trying to scam me in…
This company trying to scam me in paying them £5000 after I gave back the van in excellent condition only owing one months rental ,good luck getting that scammers .
January 24, 2023
Unprompted review
Reply from DriveSimple
This appears to be your second review since your contract was terminated early by you. We have asked you to identify yourself but you have chosen not to do so.
We can only presume that you are the customer who ended their agreement early and refused to pay the outstanding 2 months rental (£1339). You had agreed to a one-year initial term and were given a brand new van. When you ended this early we applied the charges laid out in our simple 3 page agreement (£1,560).
We added an extremely reasonable £150 for Damage from 2 scratches, £150 for the collection of the vehicle and £80 for the direct cost of a parking ticket where we waived all the admin fees. You refused to pay for any part of these and we have now enforced this in the small claims court.
Your own review confirms that you were happy to refuse to pay for even the month outstanding that you admit was owing. So the only scammer here is you.
Both of your reviews are baseless where no £50 Admin fees were charged to you and only £150 was charged for damage ever. The rest is a legitimate debt that you owe.
We have been open at all stages to a reasonable settlement. If you are prepared to admit that these facts are accurate and that you will pay your bills and our costs to enforce these, we are happy to waive all of the early termination fees.
Over to you now.
So easy and great vans at competitive…
So easy and great vans at competitive pricing.
September 16, 2022
Unprompted review
Very efficient!
Very efficient, on time, great customer service we definitely recommend!
September 20, 2022
Unprompted review
Absolutely excellent service from Ben…
Absolutely excellent service from Ben and the team from start to finish. Would recommend!!
September 8, 2022
Highly recommended !!!
Couldn’t recommend high enough Ben and the team.Van was delivered very quickly and as promised - absolutely brand new .Very efficient and clear communication through the whole
process .
I’ll definitely keep using their services for a long time
July 14, 2022
Unprompted review
Perfect Customer Service and Fast Delivery
Today the van was delivered to me, just a day after my application was approved. That's so quick and efficient. I definitely recommend DriveSimple to everyone who is thinking about hiring a van. They have a great and high quality customer service.
July 1, 2022
Unprompted review
Thanks Ben for your great customer…
Thanks Ben for your great customer service. Couldn't be more pleased with my new Van and the process in getting it all finalised, the team was outstanding. what a great company!
May 20, 2022
Unprompted review
Reply from DriveSimple
Thanks for the great review Neil and glad you like your new van subscription.
Thanks very much to Ben
Thanks very much to Ben. He's a sales advisor. He explain everything clearly and concisely in a friendly manner. I look forward to doing business with this van hire company.
Ben Hughes painter and decorator.
March 22, 2022
Unprompted review
What a great company
What a great company! Excellent customer service, easy to order a vehicle online, clearly laid out and easy to understand costs which comes to one simple monthly payment, saving me time and stress. Keep up the good work DriveSimple.
October 15, 2020
Unprompted review
I would highly recommend DriveSimple
I would highly recommend DriveSimple. The simple process to order a vehicle online and easy to understand pricing (I had been looking for a simple monthly all inclusive price structure for a while and repeatedly frustrated by other companies over complicating it all) made it vey straightforward. And of course the team were delightful and very helpful. Overall all a good experience.
October 15, 2020
Unprompted review
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