I’m really grateful to Sneha! 🌟 She was incredibly patient, kind, and helpful throughout the whole vehicle licence process. She explained everything clearly, followed up quickly, and made the entir... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Weflex Ltd is helping , providing drivers with Tfl private hire vehicle licence as well as other councils Taxi / private licence holders with very fast process following required checks . Payments... See more
Company replied
Ash was a total lifesaver — sharp, patient, proactive, and genuinely the only reason this didn’t end as a 1-star disaster. Without him, this experience would have been rock bottom. The wider process... See more
Company replied
Iam so happy with every one on Weflex team that I have met. Ash has been very helpful in putting things through to me as regards to my rent to buy car. ABDULLAH is wonderful always there to clear the... See more
Company replied
Company details
Written by the company
WeFlex was created to give Uber partners, Ride-Hailing Drivers and delivery drivers access to new & used vehicles at competitive weekly prices. We provide more than just vehicles as we provide insurance, vehicle servicing, PHV licensing and more to our customers. We provide help to our customers so that when they take a vehicle from WeFlex it’s ready to go and they can immediately start earning.
Contact info
Unit 6, Westpoint Trading Estate, W3 0RA, London, United Kingdom
- 020 8033 8713
- info@weflex.co.uk
- weflex.co.uk
4.5
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Im not very happy how the did the hard…
Im not very happy how the did the hard search on my credit report without even i agreed to take a car ,I was told they will check if im eligible to get rent to buy ,I didn't even signed anything or agreed to take a car ,should really be a soft search before we agreed on taking a car finance, remove my hard search from credit report ,.I should have been told u guys will do hard search to check if im eligible ,
Please contact me and remove hard search from my report ,im not taking any rent to buy from you guys
February 25, 2026
Unprompted review
Reply from WeFlex
Hi Zee,
Thank you for taking the time to leave your feedback. However, we’ve been unable to locate any record of your account with us based on the information provided here. To help us address your concerns properly, please get in touch with us directly or provide a contact number. The Head of Customer Experience would be more than happy to address your concerns.
We are committed to resolving any concerns you may have and providing you with exceptional customer service. Your satisfaction is our priority, and we look forward to assisting you with any issues or questions you may have.
Best wishes,
The WeFlex Team
Total and utter poor company
Total and utter poor company, i got told id get a call back off a manager because after having the car 6 weeks its been in kia for 2 of them, they couldnt be bothered to call me, i would NOT use this company its utter garbage and unprofessional. Cowboy company
February 25, 2026
Unprompted review
Reply from WeFlex
Hi Chris,
We’re sorry to read your feedback and understand how frustrating vehicle downtime can be.
With regard to the manager call back, this was not arranged as a senior member of the team was able to address your concerns directly and provide support at the time. Upon reviewing your account again, we can see that our team has been in regular contact with you while your vehicle has been with Kia, working to ensure the issue is resolved as quickly as possible.
We appreciate that being without your vehicle is inconvenient, and we want to reassure you that we are actively monitoring the situation.
If you feel you require any further assistance, please let us know and our Head of Customer Experience will be happy to assist you directly.
Best wishes,
The WeFlex Team
Many many thanks to Ahmed
February 25, 2026
Unprompted review
Reply from WeFlex
Hi Eugene,
Thank you for your kind words. We’re really pleased to hear Ahmed was able to support you and make a positive difference. We’ll be sure to pass your thanks on to him.
Best wishes,
The WeFlex Team
Best ever one Sheron nice experience
She was great person sheron and helped full
February 24, 2026
Unprompted review
Reply from WeFlex
Hi Hassan,
Thank you for your kind words. We’re delighted to hear Sheron provided you with a great experience and was so helpful. We’ll be sure to pass your feedback on to her.
Best wishes,
The WeFlex Team
"Ash took very good care of me
"Ash took very good care of me. He was very friendly and welcoming. My issue hasn’t been resolved yet, but I’m confident that he is handling it and truly cares about helping me."
February 24, 2026
Reply from WeFlex
Hi Serdar,
Thank you for sharing your experience. We’re pleased to hear Ash has taken good care of you and made you feel supported. We appreciate your patience while the matter is being resolved and will ensure it continues to be handled with care.
Best wishes,
The WeFlex Team
Sarthak the sales guy and Ash the account manager…
Sarthak and Ash the account manager were helpful.
February 19, 2026
Unprompted review
Reply from WeFlex
Hi Lad,
Thank you for your feedback. We’re pleased to hear Sarthak and Ash were helpful and supported you throughout the process.
Best wishes,
The WeFlex Team
Ahmed is really good assets for the…
Ahmed is really good assets for the company. I really appreciate his work with the customer. Sorting out the problem , I will give him 5 start
Thank you
February 18, 2026
Unprompted review
Reply from WeFlex
Hi Nikunj,
Thank you for your kind words. We’re glad Ahmed was able to sort out the issue and provide the level of service you expected. We’ll be sure to pass your appreciation on to him.
Best wishes,
The WeFlex Team
This company has the worst customer…
This company has the worst customer service and as soon as you’re trapped with a contract is when you see who the company is. I still have contract with them and I will give more feedback as I continue with them.
February 19, 2026
Unprompted review
Reply from WeFlex
Hi Abdalla,
After reviewing your account, we can see that your recent request does not align with the terms and conditions of your agreement.
As much as we aim to support our customers wherever possible, we are only able to assist within the framework of the contract in place. Requests that fall outside of these agreed terms unfortunately cannot be accommodated.
If you would like to discuss this further, our Head of Customer Experience would be more than happy to review your concerns with you directly and provide any clarification needed.
Best wishes,
The WeFlex Team
Thank you Anuj Ash and Solomon for…
Thank you Anuj Ash and Solomon for staying back helping me swap my car on the same day
February 17, 2026
Unprompted review
Reply from WeFlex
Hi Nuh,
Thank you for your kind words. We’re really pleased Anuj, Ash and Solomon were able to stay back and help you swap your car on the same day.
Best wishes,
The WeFlex Team
Very supportive.
February 17, 2026
Unprompted review
Reply from WeFlex
Hi,
Thank you for your feedback. We’re glad you found our team supportive and appreciate you taking the time to share this.
Best wishes,
The WeFlex Team
Great service by Ash
Great service by Ash
Amazing team who are very friendly and helpful.
February 17, 2026
Unprompted review
Reply from WeFlex
Hi Abdurrahman,
Thank you for the great feedback. We’re glad you received excellent service from Ash and found the team friendly and helpful.
Best wishes,
The WeFlex Team
Thank you Ahmed!
Thank you Ahmed!! Your aid and assistance with regards to organising the repair to my vehicle and finding me a replacement car has been superb. Extremely professional service at a time where I was very stressed. Thank you again.
February 17, 2026
Unprompted review
Reply from WeFlex
Hi T Singh,
Thank you for your kind comments. We’re really pleased Ahmed was able to assist with your vehicle repair and arrange a replacement during a stressful time.
Best wishes,
The WeFlex Team
Ash gave me amazing service and…
Ash gave me amazing service and instantly gave me a replacement vehicle which suited my needs. Thank you Weflex
February 17, 2026
Unprompted review
Reply from WeFlex
Hi Joseph,
Thank you for your review. We’re glad Ash was able to arrange a suitable replacement vehicle for you quickly and efficiently.
Best wishes,
The WeFlex Team
Lisa and Ash helped me
Lisa and Ash helped me. He is a very good man and helped me fix my car. Excellent
February 17, 2026
Unprompted review
Reply from WeFlex
Hi Ahmed,
Thank you for sharing your experience. We’re pleased Lisa and Ash were able to help you and get your car sorted.
Best wishes,
The WeFlex Team
Very good service by Ash and Kholi
February 16, 2026
Unprompted review
Reply from WeFlex
Hi Pedro,
Thank you for your feedback. We’re pleased to hear you received very good service from Ash and Kholi. We’ll be sure to pass this on to them.
Best wishes,
The WeFlex Team
Ash and Major and Anuj gave me…
Ash and Major and Anuj gave me fantastic service
February 16, 2026
Unprompted review
Reply from WeFlex
Hi Farah,
Thank you for your kind words. We’re glad Ash, Mahir and Anuj provided fantastic service and made your experience a positive one.
Best wishes,
The WeFlex Team
Credit reporting delays
I settled my rent-to-buy agreement in full on 12 January 2026. All inspections were completed, the admin fee was paid, and there are no outstanding balances.
However, as of 14 February 2026, the account is still showing as active on my TransUnion credit file. What is particularly concerning is that the last time this company reported any update to TransUnion was in November. That means there has been no reporting for several months, which raises questions about how regularly they update customer credit files.
Accurate and timely credit reporting is extremely important, especially when an account has been fully settled. I expect this to be updated promptly and for clearer communication regarding reporting timelines.
I hope this issue is resolved without further escalation.
February 14, 2026
Unprompted review
Reply from WeFlex
Hi Hassan,
Thank you for taking the time to leave your feedback. However, we’ve been unable to locate any record of your account with us based on the information provided here. To help us address your concerns properly, please get in touch with us directly or provide a contact number. The Head of Customer Experience would be more than happy to address your concerns.
We are committed to resolving any concerns you may have and providing you with exceptional customer service. Your satisfaction is our priority, and we look forward to assisting you with any issues or questions you may have.
Best wishes,
The WeFlex Team
One of the worst car provider
One of the worst car provider
Rubbish service
Customer service and support worst
Never recommend
Please don’t go there they all are there to empty your pockets
March 7, 2025
Unprompted review
Reply from WeFlex
Hi Raj,
Thank you for taking the time to leave your feedback. However, we’ve been unable to locate any record of your account with us based on the information provided here. To help us address your concerns properly, please get in touch with us directly or provide a contact number. The Head of Customer Experience would be more than happy to address your concerns.
We are committed to resolving any concerns you may have and providing you with exceptional customer service. Your satisfaction is our priority, and we look forward to assisting you with any issues or questions you may have.
Best wishes,
The WeFlex Team
Listen and understanding the nature…
Listen and understanding the nature surrounding the problem
February 13, 2026
Unprompted review
Reply from WeFlex
Hi Johnathan, thank you for your kind words best wishes from all the Weflex team.
Ash and Alam were really helpful
Ash and Alam were really helpful! I will recommend these guys & probably the rest !
February 13, 2026
Unprompted review
Reply from WeFlex
Hi Patrick thank you for the great feedback i will be sure to let Ash & Alam know best wishes Team Weflex
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.