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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and responsiveness, making the entire process smooth and enjoyable. Many highlight the excellent customer service, noting the team's ability to provide clear guidance and support, especially during onboarding and setup. The service itself is frequently described as easy to use and efficient, with a user-friendly platform and a good selection of products. Some people, however, mentioned occasional inconsistencies in customer support and expressed a desire for more transparency regarding pricing.

What people talk about most

Customer service

People report positive experiences with customer service. Many customers praise the helpful and efficient... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being helpful,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent customer... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers highlight the app's... See more

Product

Clients share positive opinions on product quality and variety. Many reviewers highlight the ease of finding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy integration with my Shopify store. Fast product import. I emailed questions directly to my Wefulfil manager Nancy and had all the answers next day. I also been contacted by Roselle via Watsapp wi... See more

Rated 5 out of 5 stars

WFF has been so great from day one, They helped me map everything, troubleshoot and gave me great recommendations based on my financial goals and restrictions. Gemma and Tim have been amazing to l... See more

Rated 5 out of 5 stars

The app is easy to use and is fully integrated with shopify making it very easy to add products to my store. As a new business, I've only placed 1 order so far, but found the whole process very easy... See more

Rated 5 out of 5 stars

The team has been super helpful getting us all setup on the platform. First time working with a 3pl so it was quite confusing but the team made it seamless! Shipping times have been within the expect... See more


Company details

  1. e-Commerce Solution Provider

Written by the company

Wefulfil is a China-based supply chain service helping Australian eCommerce sellers grow faster and smarter. Since 2014, we have supported 100+ fashion, lifestyle and DTC brands with product sourcing, China 3PL, and low-MOQ branding. Our 3PL service offers 5–8 day shipping from China to Australia, plus reliable global lanes to EU, UK and US. We also provide sourcing and fulfilment solutions, and allow sellers to brand from as little as 100pcs with custom mailers and thank-you cards. One fashion seller moved from AliExpress to Wefulfil and cut shipping to 5–8 days while building a brand identity with only 200 units, doubling repeat customers. Another lifestyle brand stopped bulk shipping to AU and now ships directly from China to AU and EU in under 10 days, cutting logistics costs by half. Wefulfil gives small and mid-size sellers the tools to scale like real brands. 👉 For full case studies, visit www.wefulfil.com.au


Contact info

4.9

Excellent

TrustScore 5 out of 5

198 reviews

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Rated 5 out of 5 stars

Newby to Shopify

I am new to Shopify, and dropshipping was not my original plan, however plans change and we adapt. I am yet to fully integrate Wefulfill into my store but so far I am impressed. I am looking forward to speaking with my account manager to get this partnership happening, as Wefulfill appears to have all the key aspects of dropshipping I require help with the most, for my brand to be successful.

November 2, 2024
Unprompted review
Rated 4 out of 5 stars

First timer in Wefulfil

First timer in Wefulfil
I found Wefulfil in Salehoo, and then I registered immediately after I was given an onboard manager by the name of Gemma who is very helpful in connecting my Shopify store to Wefulfil.

October 29, 2024
Unprompted review
Rated 5 out of 5 stars

Great Experience. Great Customer Service

My experience with this company has been great so far. Right after I downloaded the app in Shopify, I was assigned immediately with my Onboarding Manager, Andrew. We set up a meeting based on my availability and Andrew explain everything to me very well. The company has a lot of features that will surely help me with my dropshipping journey. I cannot wait to achieve my goals with them in future!

October 28, 2024
Unprompted review
Rated 5 out of 5 stars

Customer service is very good.

Been talking to Andrew, he explains profesionally and clearly about all the processes, discussing through different aspects and giving out solutions for all the difficulties that I have. Thanks Andrew. Haven't using the service from Wefulfil yet, but so far so good. Will proceed the list of wish items soon and we go from there. Thank you guys.

October 25, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer

Excellent customer , discussed with on board manager GEMMA regarding product inventory issues explained very well and sorted out

October 23, 2024
Unprompted review
Rated 5 out of 5 stars

hey Sam here from urbanflick.com.au…

hey Sam here from urbanflick.com.au been working with Wefulfil Aus for a while now and really appreciate the time and effort wefulfil team provides in regards of the service and also personally working with Dru sales and marketing manager very nice guy always gets back with updates. thank you wefulfil for making this journey wonderful. Appreciated!.

October 8, 2024
Unprompted review

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