In general, this platform works for crowdfunding, but the minimum investment in comparison is higher than at other platforms, and the deposit methods aren't exactly without fees, especially for in... See more
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There has been two separate incidence of moneys not able to be pulled form the bank account from the Wefunder platform. Yes, both times I've been helped diligently to fix the issue but took a long ti... See more
Company replied
Should do much more do support investors with startup that ghost their investors after raising the funds. We make investments at our own risk, but we also expect to be informed about the progress made... See more
Company replied
There is no protection from unscrupulous businesses. One company took our money and then refused to respond to numerous investor requests for information. The situation has gone on for years. Richa... See more
Company replied
Company details
- Investment Service
- Alternative Financial Service
- Financial Institution
- Investment Company
- Non-Bank Financial Service
About Wefunder, Inc.
Written by the company
Wefunder is the largest stock market for retail investors to invest in 'private' startups.
We created this industry in 2012. Then we lobbied 9 years for regulatory reform. We petitioned Congress & shaped law. Invited to watch Obama sign the JOBS Act.
We’re a Public Benefit Corporation with a goal to fund 20,000 more founders by 2029. In all 50 states. From all backgrounds. From coffee shops to supersonic planes. Backed by the people who believe in them.
We help anyone invest in what they believe in – to vote with their dollars on what our society should fund. Together, we help more scrappy, hungry risk-takers take their shot to move our world in a better direction.
Our vision is to be the pre-NASDAQ stock market. We want to make it normal for every high-growth startup to raise from their customers and fans in a "Community Round." Startups will be able to raise up to $150M in a primary offering from the public... but legally, they remain private companies. Secondary trades happen once every 9-18 months in a "long term stock market" that lines up with traditional VC raises. Companies get the upside of fans investing and liquidity, but without public company restrictions or quarterly earnings pressure.
Contact info
1885 Mission Street, 94103, San Francisco, United States
- 628-266-4770
- support@wefunder.com
- wefunder.com
1.9
Poor
375 reviews
Hasn’t replied to negative reviews
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Great Set Of Tools To Launch The Campaign.
The platform is very easy to input information and to upload files. The people are also great to work with.
March 15, 2023
Reply from Wefunder, Inc.
Hi Michael!
Thank you for your feedback. We are pleased to hear that you had a positive experience with us. We are always here to assist you should you need our help in the future.
Merc
Head of Investor Success
Wefunder, Inc.
The wiring process is taken way to non chalantly in my opinion.
To little quality communication on wiring funds! Feel free to call me.
March 1, 2023
Reply from Wefunder, Inc.
Hi Brad,
Thank you for your feedback. I apologize that my service only earned two stars in your opinion. I would like to point out that I consistently responded to your inquiries within a few hours and your money has settled into your account. If you have any suggestions on how we can improve our communication beyond the email that provides you with wiring instructions, the link to your wiring instructions in your portfolio, and the prompt answers you received when emailing us, please let me know. We are always open to ways to improve our service.
Merc
Head of Investor Success
Wefunder, Inc.
More Support/ Secondary Market
It is offering the opportunity for non-accredited investors to buy into startups. However, more support is needed: 1. updates are not sent to investors e-mail accounts usually so updates are often missed. 2. Investors are not always notified of the failure or functionality status of an investment. This is important for tax purposes. 3. WeFunder has no secondary market so investors can trade and sell investments 4. The system is flawed. Some old investments don't show up. The system seems stuck at a certain amount of investments.
March 15, 2023
Reply from Wefunder, Inc.
Hi there!
Thank you for your feedback. Founders have the option of emailing their investors when they make an update, so unfortunately, this is out of Wefunder's control. However, if you make it a habit to log on every so often, you can always check your notifications at the top right of the screen to see what is new since your last visit.
We are making great progress in addressing your second concern. In 2023, our team is aiming to ensure that all companies submit updates every quarter, preferably, but at least twice a year. Additionally, we are working on making our portfolio more dynamic to display these types of updates. This project has taken much longer than we first anticipated, but we are making good progress. In the meantime, we are beginning to post the dissolution paperwork for companies that fail to provide these documents to us. Unfortunately, many companies that fail stop responding to everyone, and this is out of our control.
It's important to note that Regulation CF does not currently have a secondary market - not just on Wefunder. However, this may change in the future. Stay tuned.
If you're having trouble viewing your investments, please let me know by emailing me at merc@wefunder.com, and I'll be happy to quickly fix this issue for you.
Merc
Head of Investor Success
Wefunder, Inc.
Waiting
I was attempting to find out if Brian from Heroic was gathering investors for his expansion. I never heard from him or got an answer from you
February 22, 2023
Reply from Wefunder, Inc.
Hi Robert,
Thank you for your feedback. According to our records, we reached out to you on March 9 at 4:16 PM, shortly after receiving your message at 3:58 PM. We apologize that our service did not meet your expectations and that you felt it was deserving of a one-star review. If you require further assistance beyond what we have already provided, please feel free to contact me at merc@wefunder.com. Nonetheless, we hope that you will reconsider your rating to better reflect the service we aim to provide.
Merc
Head of Investor Success
Wefunder, Inc.
Quick reply to an investment question
March 13, 2023
Reply from Wefunder, Inc.
Hi Mark!
Thank you for your feedback. We are pleased to hear that you had a positive experience with us. We are always here to assist you should you need our help in the future.
Merc
Head of Investor Success
Wefunder, Inc.
Great opportunity
This has been a great experience, it is easy to get set up and get the compaign going. Other crowdfunding platforms, require you to summit an email and wait for a response, that never happens. They helped malus.com get to the next level. With great great response times and knowledgeable customer service representatives.
March 1, 2023
Reply from Wefunder, Inc.
Hi Kelly!
Thank you for your feedback. We are pleased to hear that you had a positive experience with us. We are always here to assist you should you need our help in the future.
Merc
Head of Investor Success
Wefunder, Inc.
Reply from Wefunder, Inc.
Hi TK!
Thank you for your feedback. We are pleased to hear that you had a positive experience with us. We are always here to assist you should you need our help in the future.
Merc
Head of Investor Success
Wefunder, Inc.
Wefunder has great follow up to…
Wefunder has great follow up to questions regarding the transfer of funds. The site is laid out well.
March 14, 2023
Reply from Wefunder, Inc.
Hi Judd!
Thank you for your feedback. We are pleased to hear that you had a positive experience with us. We are always here to assist you should you need our help in the future.
Merc
Head of Investor Success
Wefunder, Inc.
Withdrawing balance problem, poor customer service
I had a balance in my wefunder account that I was trying to wire back into my bank account. Wefunder themselves did the bank transfer for me on Jan 30th, it is now March 14th and I havent received the funds into my bank account. I emailed many times and have only got a response a few times. After a long wait they replied to me and said we were having issues with many customers with the same problem and to bear with them while they fix it. I waited, then waited some more. They returned to me after yet more emails I had to send and said they would have returned in 5-10 business days. This did not happen. I again sent emails with no responses, after a long time they got back to me and said the bank rejected the payment and they said they would look into it. Again I am waiting with no update or response. I will update this review if I ever get my money back into my account. My advice is not to use Wefunder, in the future I will use other pre ipo investment websites.
March 14, 2023
Unprompted review
Reply from Wefunder, Inc.
Hi Aslam,
As you know, I've also sent you an email. I just talked to the payments team and informed you that we found the bounced wire and are covering the bounce charge that the bank gave. However, we cannot proceed with your refund until we have the correct information. The original SWIFT code you provided us was incorrect. I looked up online your bank's swift code using the bank address you gave us and you will see this in the email. My payments team is saying that we need numbers in place of those XXX's that you see in the code. Can you please confirm this with your bank? This is what is stopping the wire from going through.
I know you are super annoyed with the situation and I totally get it. I apologize for that - I really do. I promise that I want to get you taken care of. This isn't fun for us to go back and forth either. Once you have confirmation from your bank (talking to someone at the bank), please let me know what they say and we will proceed and try again.
Merc
Head of Investor Success
Wefunder, Inc.
i cancelled my investment and did not…
i cancelled my investment and did not get my refund back and no one got back to me.
March 9, 2023
Reply from Wefunder, Inc.
Hi Sadhna,
Thank you for reaching out to us. We apologize that you were not entirely satisfied with our service and gave us a one-star rating. We want to clarify that we did respond to you promptly on March 12, which was the next business day after your inquiry on March 11. Even though it was a weekend and our office was closed, we wanted to let you know that the investment had been canceled and that you would receive a refund on your credit card within three business days. We are glad that you have received the refund and hope you will reconsider your rating. If you have any further questions or concerns, please do not hesitate to contact us.
Merc
Head of Investor Success
Wefunder, Inc.
Hard to contact a person on the Investment Team
Wire instructions were clear and I have sent wire funds before for an investment in 2022, but this time I did not receive an email verifying the wire was received, even with a confirmation from my bank.
I tried numerous times via email, to contact someone because there is nothing on the website other than FAQ’s no phone numbers, my investment will expire within 1 day if no one responds. Oh well
March 9, 2023
Reply from Wefunder, Inc.
Hi Anthony,
I'm sorry you felt that my service was three-star worthy. As you know, I emailed you just about 30 minutes before this post showed up letting you know that the wire was now applied to your investment. If you have any questions, please don't hesitate to ask.
Merc
Head of Investor Success
Wefunder, Inc.
A quick and thorough response to a…
A quick and thorough response to a question I had.
Thank you
March 9, 2023
Reply from Wefunder, Inc.
Hi Harry!
Thanks for reviewing us. We are glad you had a great experience.
Merc
Head of Investor Success
Wefunder, Inc.
Excellent customer service
Excellent customer service. Honest professionals. Looking forward to finding that next diamond in the rough
March 8, 2023
Reply from Wefunder, Inc.
Hi Bruce!
Thanks for reviewing us. I'm glad you have had a great experience with us! Let us know if you need anything - happy to help.
Merc
Head of Investor Success
Wefunder, Inc.
Wefunder did absolutely nothing to drive success
Wefunder did absolutely next to zero to support our fundraise. 96% of all funds were driven by the founding team. Wefunder promised that they’d do 30-35% of the fundraise. This message was in their briefs, emails by their account managers, they even told us how to achieve the milestones. We did each and every one of those things and still nothing. Wefunder pretty much didn’t do anything at all.
The platform is extremely glitchy as well. We found bugs and reported them that they didn't even know about (reply's to questions didn't go to the person who submitted them). I will say they did fix the issue reported within 3 weeks.
In addition, so many users couldn’t process payment, couldn't submit thier ID's and many more glitches. As a founder, I spent an inordiante amount of time managing through the experience with users.
For us, we had HIGH hopes. We drove thousands to the site for traffic and Wefunder drove nearly nothing. Their email blasts converted just a few users with less than $500 checks.
What Wefunder wants you to do is bring them the investors so they can charge the investor 8% of the fee to invest. We totally got the 7.5% fee charged to us. They filed all paperwork for the RegCF and handled that and we believe it was fair to recoup costs of all the legal efforts.
Overall it was a bad experience using Wefunder with 90% of the weight being Wefunder didn’t do its part to drive funding.
Overall we raised $230K in funding via 96% driven by our efforts.
March 8, 2023
Reply from Wefunder, Inc.
Hi Mario,
We apologize if your expectations were not met. All raises have variability in terms of what they receive from the Wefunder community. However, you are still in the midst of a successful Wefunder raise, and we wish you the best in continuing to build your business.
Regarding the bugs you encountered, they can happen. As a startup, we are happy to take care of them. Some of the issues you experienced were due to our expansion to the EU last month, which caused a few things to break. Nevertheless, those issues were easy to fix. I see that each time you reached out, we responded promptly to ensure that you were taken care of.
Also, to be clear, we don't charge 8% fees to investors. For payments made by bank ACH, wires, or checks, Wefunder charges investors a transaction fee of 2%, with a minimum of $8 and a maximum of $100. For credit cards, Apple Pay, or Google Pay, Wefunder charges a 5% fee with a minimum of $8 and no maximum fee cap.
Furthermore, if you bring investors to Wefunder, they will get their first investment fee-free if they pay by ACH or wire.
We're sorry that we haven't met your expectations, but we still wish you a successful raise.
Merc
Head of Investor Success
Wefunder, Inc.
For first-time users the reconfirmation…
For first-time users the reconfirmation process needs to be clarified.
March 5, 2023
Reply from Wefunder, Inc.
Hi there!
Thanks for reviewing us. This was actually a bug and we apologize for that. We were able to locate it and get it fixed. Sorry for the confusion and annoyance that it caused.
Merc
Head of Investor Success
Wefunder, Inc.
We wanted to invest in Pacha because we…
We wanted to invest in Pacha because we thing it’s good bread. We would like to see them succeed.
March 2, 2023
Reply from Wefunder, Inc.
Hi Patricia!
Thanks for reviewing us. We are glad that you had a great experience!
Merc
Head of Investor Success
Wefunder, Inc.
Excellent customer service
Excellent customer service. Very responsive and professional.
March 4, 2023
Reply from Wefunder, Inc.
Hi there!
Thanks for reviewing us. We are glad you had a great experience.
Merc
Head of Investor Success
Wefunder, Inc.
Great communication!
March 3, 2023
Reply from Wefunder, Inc.
Hi Christin,
Thanks for reviewing us! Glad you have had a great experience so far.
Merc
Head of Investor Success
Wefunder, Inc.
Received a chatbot like response to my…
Received a chatbot like response to my question about my K-1.
March 2, 2023
Reply from Wefunder, Inc.
Hi Amer,
Thanks for reviewing us. I'm sorry you have felt our service has been one-star worthy. As you will notice, I emailed you back this morning letting you know that we are looking into your question for you and will let you know when we have more information.
Merc
Head of Investor Success
Wefunder, Inc.
rapid and clear resolution
March 2, 2023
Reply from Wefunder, Inc.
Hi Brian!
Thanks for reviewing us. I'm glad you have had a great experience so far.
Merc
Head of Investor Success
Wefunder, Inc.
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