Couch is great! Love the color and the corduroy for kitties. Excited to try all the versatile ways of putting it together. For now it is quite firm, which is great and nothing a few pillows can’t fix!... See more
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Review summary
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Reviews shaping this summary
Very easy to purchase, product arrived very quickly (within 4 days of order), and was exactly as described. It was packaged well and is surprisingly comfortable and supportive. The only thing I’d note... See more
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I ordered the s3 Pro ergonomic chair in cream color. I love the chair!! It’s extremely comfortable, each piece is adjustable to my height and direction preferences, and the lumbar support complements... See more
Company replied
I love my new Welax beanbag chair! It came easily shrink-wrapped and fully expanded within a few hours. It’s very sturdy and comfortable. They communicated shipping details every step of the way (thou... See more
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Company details
Written by the company
Welax, founded in 1998, began as a small factory producing plastic pellets. Through unwavering dedication to quality, we grew into a trusted partner for leading international furniture brands. By 2005, we expanded into plastic components, with our chair parts becoming preferred choices for major companies. The Welax brand officially launched in 2010. In 2019, we established our own laboratory and introduced BIFMA 5.1 and EN1335 testing standards, strengthening our R&D with rigorous, scientific processes. In 2020, we invested 30 million RMB in research and development, creating 500+ independent molds and securing 1,000+ patents—solidifying our foundation as an innovation-driven manufacturer. Today, Welax specializes in ergonomic chairs, modular compressed sofas, executive seating, and multi-scenario home furniture. Our designs have earned global recognition, winning the MUSE Design Awards, International Design Awards (IDA), French Design Award, GOOD DESIGN Award, and other international honors and certifications. From workspaces to living rooms, every Welax product reflects comfort, thoughtful engineering, and modern aesthetics—turning everyday spaces into relaxing, enjoyable experiences. At Welax, we don’t just make furniture; we bring life, comfort, and joy into your daily living.
Contact info
350 Northern Blvd Albany New York 12204 United States, 12204, New York, United States
- support@welaxhome.com
- welaxhome.com
4.4
Excellent
84 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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most comfortable chair…
So far it is the most comfortable chair that I have used. The mesh is comfortable, the lumbar support is great for long term sitting. I have not used the leg rest, however moving the seat forward and back helps with thigh support.
January 6, 2026
Reply from Welax
Dear Customer,
Thank you so much for taking the time to share such detailed and positive feedback about our ergonomic chair. We are truly honored to hear it described as "the most comfortable chair" you have used.
It is particularly gratifying to know that the key features we designed — the breathable mesh comfort, the lumbar support for prolonged sitting, and the adjustable seat depth for optimal thigh support — are meeting your needs so effectively.
We also appreciate your note regarding the leg rest. It is indeed designed to provide full-body relaxation when reclining, and we hope it offers you an extra layer of comfort whenever you choose to use it in the future.
Thank you again for choosing our product. Your satisfaction is our greatest reward.
Best regards,
The Welax Support Team
Nice couch
Nice couch. The cushions are firm, but supportive, making it really comfortable.
January 9, 2026
Unprompted review
Reply from Welax
Dear Customer,
Thank you for your review! We're delighted to know that you find the sofa comfortable and supportive.
We truly appreciate you choosing our product and look forward to continuing to provide you with a great home experience. Wishing you all the best!
Sincerely
The Welax Support Team
Reply from Welax
Dear Customer,
Thank you for your positive feedback! We are delighted to hear that you found our furniture intuitive and easy to use.
At our company, we strive to blend user-friendly design with aesthetic appeal in every product we create. Your recognition truly means a lot to us and inspires our continued commitment to excellence.
We look forward to serving you again in the future. Should you have any further needs or questions, please do not hesitate to reach out.
Sincerely
The Welax Support Team
Reply from Welax
Dear Customer,
Thank you for your positive feedback! We’re thrilled to hear that you’re satisfied with our product and service.
Your trust is our greatest motivation, and we remain committed to delivering quality and reliability in every detail.
We look forward to continuing to serve you and welcome any future suggestions or needs you may have.
Sincerely
The Welax Support Team
Reply from Welax
Dear customer,
Due to the nature of the compressed sofa, it will take some time to return to its original shape. To provide you with more suggestions and solutions, our customer service team has contacted you via email. Please check your email. Thank you for your patience.
Best regards
The Welax Support Team
I purchased this chair for my art…
I purchased this chair for my art studio. This chair did not dissappint. The order process was easy, trackable and on time. The packaging was secure and arrived with all parts and no damage. Easy to assemble. Sturdy. It is the most comfortable chair to sit while painting- the swivel, width, arms that lift all make it easy to perform all the movements I need to make while painting. i am so happy that I chose this Welax chair.
January 12, 2026
Unprompted review
Reply from Welax
Dear Customer,
Thank you so much for taking the time to share your wonderful and detailed experience with the Welax chair! We are absolutely thrilled to hear that it has become the perfect, comfortable companion in your art studio, meeting all your needs from the seamless order process to the supportive features while painting.
Your feedback truly validates our commitment to quality, ease of assembly, and secure delivery. Knowing that our product supports your creative process in such a positive way means the world to us.
We are honored to be a part of your artistic journey and look forward to serving you again in the future.
Warm regards,
The Welax Support Team
Customer service was excellent
Customer service was excellent. My questions were promptly answered in a timely and respectful way. I would highly recommend Welax!
January 5, 2026
Unprompted review
Reply from Welax
Dear Customer,
Thank you so much for taking the time to share your positive experience with Welax's customer service team. We are delighted to hear that your questions were answered promptly, respectfully, and in a timely manner. Providing professional and efficient support is at the core of our service commitment, and your kind words affirm our team's dedication.
Your recommendation means a great deal to us. We truly appreciate your support and look forward to serving you again in the future. Should you need any further assistance, please do not hesitate to reach out.
Best regards,
The Welax Support Team
Great customer service
January 6, 2026
Unprompted review
Reply from Welax
Dear Customer,
Thank you for your kind words about our customer service team.
We truly appreciate your recognition. Should you require any further assistance, please feel free to reach out to us anytime. We look forward to serving you again.
BR
Monica
High Quality Product
Purchase and shipping was a breeze. I was provided a tracking number and the chair arrived earlier than expected. Like the last chair, this one was packed well with no damage. Quality of the final product was just what I anticipated. Would recommend this chair and company to anyone in need of a good office chair at a reasonable price.
December 23, 2025
Reply from Welax
Dear Customer,
Thank you so much for taking the time to share your wonderful experience! We’re thrilled to hear that purchasing and shipping went smoothly, and that the chair arrived even earlier than expected. It’s great to know the packaging protected it well and that the quality met your expectations—especially since you’ve chosen our chairs before.
We truly appreciate your recommendation and hope you continue to enjoy your chair. If you ever need anything in the future, we’ll be here to help. Thanks again for your support!
Warmly,
The Welax Support Team
Chair is exceptionally comfortable and…
Chair is exceptionally comfortable and well made. Assembly was easy
December 23, 2025
Reply from Welax
Dear Customer,
Thank you so much for taking the time to share your positive experience with us. We are delighted to hear that you found our chair exceptionally comfortable and well-made, and that the assembly process was easy for you. Your satisfaction is our top priority, and feedback like yours truly motivates our team to continue delivering high-quality products.
It’s always rewarding to know when our efforts—from design to packaging and instructions—meet our customers’ expectations. We strive to make every aspect of the experience, from unboxing to daily use, as seamless and enjoyable as possible.
We truly appreciate your support and are honored to have you as a valued customer. Should you ever need assistance or have further feedback, please don’t hesitate to reach out. Wishing you many comfortable moments ahead!
Warm regards,
The Welax Support Team
Good couch for my one bedroom…
Good couch for my one bedroom apartment. The cushions are firm but I have slept on it and it's not bad too sleep on.
December 27, 2025
Unprompted review
Reply from Welax
Dear Customer,
Thank you for taking the time to share your experience with our sofa! We're glad to hear that it fits well in your one-bedroom apartment and that you find the cushions supportive yet comfortable enough for sleeping when needed.
We truly appreciate your honest feedback about the firmness—it’s helpful for us and for other customers who may be considering this piece. If you ever have suggestions or need further assistance as you continue using it, please don’t hesitate to reach out.
We hope the sofa brings you comfort and ease in your space for a long time to come. Thanks again for choosing us!
Sincerely
The Welax Support Team
Such a good sofa bed for a very fair price
I bought it after comparing all brands, customers comments and prices. It is HUGE when you turn it into a bed. So firm and comfy. It is a REAL KING size for 2 adults, a pet or a kid :) We just love it. You can wash the covers (all have a zip). And yes WAIT 72h as instructed. As a sofa, the size is good but you need to sit in the back or you will have the sensation to slip on the edge. The color (green) is beautiful, exactly as described on the pictures. Same for the fabric. Perfect for a guest room, TV room or a single/couple who does not have a lot of budget for a more expensive sitting-room sofa (like me). My neighbor tested it and she is now going to buy one too!
December 26, 2025
Unprompted review
Reply from Welax
Dear Customer,
Thank you for your thoughtful and detailed review! We are delighted to hear that you and your family love this sofa bed, and that its size, comfort, washable covers, and color have all met your expectations.
Your specific mention of the "72-hour waiting period" and seating details is especially helpful for other customers—we sincerely appreciate you sharing these insights. What makes us even happier is that your satisfaction has extended to your neighbor—this is truly the best kind of recognition we could receive!
We will continue striving to offer more high-quality, value-for-money home options. We look forward to providing you and your neighbor with comfortable and pleasant living experiences, and you are always welcome to share your feedback with us.
Wishing you a wonderful life!
Sincerely
The Welax Support Team
Gift Purchase
I ordered this as a gift so can't comment on actual product (although recipients love it). My rating is for the delivery. It was shipped quickly and I was updated almost daily on it's progress and it was received within less than a week.
December 17, 2025
Reply from Welax
Dear Customer,
Thank you for choosing our product as a gift and for sharing your thoughtful feedback! We're delighted to hear that the recipients are enjoying it.
We’re especially glad to know that our delivery process met your expectations—timely shipping, regular updates, and delivery within a week are all key priorities for us, and we truly appreciate you highlighting them.
Should you have any further needs in the future, we’ll be more than happy to assist. Thanks again for your trust and support!
Warm regards,
The Welax Support Team
The couch is not comfortable and the…
The couch is not comfortable and the back is not as high as shown in the picture. Pillows are super flat.
December 15, 2025
Reply from Welax
Dear Customer,
Thank you for your purchase and for taking the time to share your feedback with us. To ensure your sofa achieves optimal comfort, please note the following important care instructions:
After unboxing, allow the sofa to fully expand for 3-5 days.
This waiting period is crucial as the sofa undergoes compression during shipping. The natural expansion process will significantly enhance its loftiness and overall softness, delivering the comfort experience intended in its design.
Thank you for your patience and understanding.
Sincerely
The Welax Support Team
Comfortable
I needed a chair to handle the weight of any member of my family which include some who are over 300 pounds. I am 200+ and this chair holds me with no problems. No squeaking. No wobbling. No problem. My back and legs feel just fine and I sit in this chair for eight hours a day. Great value!
October 27, 2025
Reply from Welax
Dear Customer,
Thank you for your honest and detailed feedback! We truly appreciate it.
1.Strong & Reliable
It’s great to know the chair provides solid, quiet support for everyone in your family. Our design focuses on durability and stability, so you can feel confident and comfortable every day.
2.All-Day Comfort
We’re especially happy to hear that your back and legs still feel good after 8 hours of use. That’s exactly what our ergonomic design aims to achieve—long-term comfort without compromise.
3.Great Value
Thank you for recognizing the value! It means a lot to us. We’ll keep working to deliver quality that you can rely on.
Wishing you and your family many comfortable moments ahead!
Sincerely
The Welax Support Team
Scammed
I purchased from this company under the impression I was taking advantage of a Black Friday promotion only to find out I was scammed like many others. No one received 50% off their purchased as promised and I know I bought my furniture right at 9am EST.
November 28, 2025
Reply from Welax
Dear customer,
Thank you for sharing your feedback with us. We understand your disappointment at not winning and we apologize for any frustration this may cause.
At the same time, we would also like to take this opportunity to introduce to you how this promotion is conducted:
For our Black Friday Half Price event, winners are publicly announced on our social media channels. We are committed to upholding the principles of fairness, transparency and openness in all promotional activities and take every step to ensure that the entire process is fair for everyone involved.
If you have any further questions or concerns, please feel free to contact us. We greatly value your support and participation.
Sincerely,
The Welax Support Team
Bought this during the sale and I’m…
Bought this during the sale and I’m mostly happy with it. The orange color looks great and it fits my space well. It’s comfy, but a bit firmer than I expected and took some time to fully expand. Delivery was quick, setup was just okay. Solid sofa for the price, just not perfect.
June 8, 2025
Unprompted review
Reply from Welax
Dear Customer,
Thank you for taking the time to share your feedback with us. Your valuable insights are crucial for improving our products and enhancing your service experience, and we deeply appreciate them.
Regarding the comfort level of your new sofa, please rest assured this is normal. Sofas shipped in compressed packaging typically require 3 to 5 days after unboxing to fully regain their original softness and resilience.
For optimal results, we recommend placing the sofa in its intended location and allowing it to rest undisturbed for 3 to 5 days. This brief period enables the materials to fully stabilize, ensuring you enjoy the most comfortable seating and reclining experience as soon as possible.
Should you have any questions, please feel free to contact us at any time. We remain dedicated to serving you with the utmost care.
Sincerely,
The Welax Support Team
Fantastic customer service
Fantastic customer service. I received a chair with some minor manufacturing defects and they offered to replace the parts of the chair with the manufacturing defects, or refund the chair entirely. Monica was a great customer service representative!
December 10, 2025
Unprompted review
Reply from Welax
Dear Customer,
Thank you so much for your kind words and for taking the time to share your positive experience with Welax.
Your trust is what motivates us every day to strive for the highest standards in both our products and service.
We are truly grateful for your support, and we look forward to continuing to exceed your expectations.
Should you need anything further, please don’t hesitate to reach out. We're always here to help.
Warmly,
The Welax Support Team
Welaxhome fights / refuses to offer refunds
I tried to cancel an order I made in error and now the company is fighting processing of the credit card refund even though the merchandise (sofa) never shipped! They keep delaying asking if I want to buy something else, and after days of telling them NO, please issue the refund, they agree - but then don't actually process the refund. The bank shows no refund issued by Welaxhome! The company is based in China and I get heavy vibes they are a dishonest merchant! Now I have to go through the trouble of filing a formal claim with my bank. Avoid Welaxhome at all costs.
December 1, 2025
Unprompted review
Reply from Welax
Dear Customer,
Thank you for taking the time to share your feedback, and please accept our sincere apologies for any disappointment caused regarding your recent order with Welax. We value your input and would like to provide further clarity on the situation to ensure transparency.
When you initially contacted us to cancel your sofa order due to a preference for exploring other color and style options, we first offered to arrange an exchange for a different color, hoping to better accommodate your needs. After you declined that option, we immediately proceeded to cancel the order and initiate the refund process as requested.
Please note that refunds typically require three to five business days to be fully processed and reflected in your account. As the timeline included a weekend, this may have contributed to a perceived delay in the refund posting. We sincerely regret any concern or inconvenience this may have caused.
Should you have any further questions or require assistance, please do not hesitate to contact our customer support team directly. We are committed to ensuring your complete satisfaction and are here to help.
Thank you for giving us the opportunity to clarify, and for your understanding. We are dedicated to supporting your continued success and maintaining the quality you expect from us.
Sincerely,
The Welax Support Team
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