Welcome Pickups Reviews 47,943

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 9,613 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their excellent service, highlighting their helpfulness, punctuality, and friendly demeanor. Many appreciate the smooth booking process and the reliable delivery service, noting that drivers are often early and provide useful information about the local area. However, some customers were dissatisfied with specific issues, such as not receiving a pre-paid infant car seat or experiencing drivers who left due to flight delays and immigration queues. A few also mentioned difficulties with cancellations or communication regarding unexpected changes.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the drivers for their... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting the punctuality and... See more

Location

Customers had positive experiences with location. Many reviewers praise the service for its seamless... See more

Booking process

Reviewers consistently express satisfaction with the booking process. Customers highlight the ease of booking... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Aggeliki was amazing. Always been there and communicated that to us. She was an excellent driver, calm and focused . She helped with luggage and we enjoyed her excellent service firstly from our hotel... See more

Rated 5 out of 5 stars

Marco arrived at the airport in good time to meet us in the arrivals hall at Naples and kept in touch whilst we were going through the EES system. He was courteous and helpful throughout the journey t... See more

Rated 5 out of 5 stars

Pre arrival details excellent, clear & concise. Drivers name, photo, car rego supplied. Driver at airport designated spot with our name clearly displayed. Easy walk to car, he helped pulling one case.... See more

Rated 5 out of 5 stars

Excellent service. Was sent details of our driver , a photo and car details, registration , make and model. Had given ourselves an hour to clear customs from the landing time. We were just picking cas... See more


Company details

  1. Taxi Service
  2. Transportation Service

Written by the company

Welcome helps you make the most of your travels by providing transfer services, essential products, pre-ordered tickets to top attractions, tips and tailor-made experiences led by locals.


Contact info

4.9

Excellent

TrustScore 5 out of 5

48K reviews

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Replied to 99% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent, consistent service

Rides are easy to book, reasonably priced, drivers are on time and communicative. We've used the service in many cities, both in the US and Europe. It's always been a pleasant experience. Highly recommend.

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

This took a lot of pressure off of me…

This took a lot of pressure off of me to figure out how I would get to my hotel from the airport. Traveling with a passenger who had limited mobility, I knew taking the metro or train to the city center and then walking with our luggage would be impossible. Welcome Pickup was convenient and I did not have to worry about finding a taxi and any sort of language barrier because they had my flight information in advance.

May 24, 2026
Unprompted review
Rated 5 out of 5 stars

Roundtrip from Heathrow to downtown…

Roundtrip from Heathrow to downtown London hotel. Drivers were on time and very pleasant and friendly. Transported in new and clean vehicles right to front of hotel and same on return trip. Was no need to figure out where to go, which platform to be on for which train or tube line. Most convenient way to travel from airport to hotel - will not do it any other way in future. For sure worth the extra cost.

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

A friendly snd professional service.

We were met by our driver as soon as we came out into the arrival hall. He had my name in big bold letters. He took our suitcases and led us to his car, which was very clean. He gave us a bottle of water and told us some useful information about Split.
A friendly and professional driver. I would highly recommend this company, and will be using them again.

May 23, 2026
Unprompted review

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