Superb advice and service ! Talked us out of what we thought we needed - to a better and cheeper product. The were right - it works brilliantly - you can't buy experience. Ordered and arrived in the... See more
Company replied
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I like your shop, but I was not happy to discover that the shipping costs were not clearly mentioned when placing the order. There was no indication of any additional shipping fees, and then 1–2 days... See more
Company replied
Website had all the information we needed to select a product. Then placing the order online was easy. Even though we are overseas they created the shipping documents and sent out the package within 2... See more
Company replied
Placed 2 orders now with Brian at Welding and Welder and cannot fault the service at all. Communication, technical assistance, price and speed of service is excellent. Will be definately be buying... See more
Company details
- Welding Supply Store
- Air Compressor Supplier
- Metal Industry Suppliers
- Protective Clothing Supplier
- Safety and Work Wear Store
- Safety Equipment Supplier
Written by the company
Whatever your welding or metal joining related problems are we have the solution. Bringing together 60 years of experience in the welding and welding supply industry we offer a comprehensive range of welding, welding related and safety products, in a user-friendly format. With technical support backed by some of the major UK and European manufacturers and our link with The Welding Institute, our aim is to give our customers a complete service of products and support.
Contact info
12 Mary Seacole Road, PL1 3JY, Plymouth, United Kingdom
- 01752936028
- sales@weldingandwelder.com
- weldingandwelder.com
4.6
Excellent
239 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Would of been 5 if it had of been in…
Would of been 5 if it had of been in stock, quick reply from yourselves regarding when it was back in stock or i could have a refund.
May 21, 2021
good pricing and good delivery time
May 5, 2021
Helpful with good product knowledge
Helped us find an alternative product that was in stock. Quick next day delivery & easy to deal with.
April 29, 2021
Very quick and friendly service
Very quick and friendly service, going the extra mile to sort out issues with their own suppliers to fulfil my order.
April 21, 2021
Grip fell off straight away causing user to fall over
Straps were laced up wrong. But more importantly the black grip instantly fell off when trolley was lifted up with a small oxygen tank on causing the elderly user to loose balance and fall over.(as I said on our phone call and private email he lifted it up to gauge its weight) he never carried it anywhere. Whats the point when its got wheels.Poor quality and feedback left at supplier. They are apologetic and looking in to it.. The handle INSTANTLY fell off.(as stated above) So are you implying that it's not built to even lift up a step? Poor show that for the money.
April 20, 2021
Reply from Welding & Welder
Good morning Brett,
We are extremely disappointed that in this instance you feel we have not delivered on the high customer service and satisfaction standards we set ourselves.
Having investigated your issue fully with our supplier and manufacturer we have been advised that these trolleys are simply not designed to be picked up by the handle grip. The handle grip has not been specified to carry the whole weight of the trolley and cylinder, which is why the trolley has wheels. The product is manufactured to push a long a floor not be lifted in the air.
If the requirement is to carry the cylinder around then you would need a carrying case, rather than a trolley. The carry cases are available on the market, however they are not an item we currently supply through Welding & Welder.
If there is anything else that we can help you with, please do get in touch.
Kind regards,
Welding & Welder,
Customer Service Team
Great seller and great service will…
Great seller and great service will definitely use them again
April 14, 2021
Excellent service fast delivery
March 29, 2021
Really happy with the communication and…
Really happy with the communication and the speed of delivery. Will definitely be using again.
February 24, 2021
Good punctual service sent on time not…
Good punctual service sent on time not as soft and flexible as I thought still okay for torch gas gun .but does tend to coil and twist
February 6, 2021
EXCELLENT PROMPT SERVICE
January 18, 2021
Excellent service
Excellent service. Good communication and fast delivery. Thank you.
January 15, 2021
Good communication and quick refund…
Good communication and quick refund when not able to supply. Will definitely use again in future
December 25, 2020
all good great to deal with
December 16, 2020
Ordering process was easy and they were…
Ordering process was easy and they were delivered the next day
December 16, 2020
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