A very good experience ordering dog cleaning solution from Weldricks. I will definitely order from them again. Having an 8 year old Labrador who has problems with her Ears, it has cost Thousands in... See more
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Review summary
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Reviews shaping this summary
Products are at really good prices and sent out quickly at a reasonable cost. The packaging is well done as bottles are bubble wrapped in two bags and then additional paper packing us put into the box... See more
I regularly order Ibuprofen 500mg talets, as I cannot find any seller who does a better price for the 96 tablet packs, & that includes delivery charge! Delivery is very quick, within a day or two by... See more
We are very fortunate in Edenthorpe to have a very well run Weldricks chemist. Although constantly busy, they always have the time for you. Its a warm friendly atmosphere ,nothing is too m... See more
Company details
Written by the company
HI Weldrick Ltd is a family-owned company registered in England and based in Doncaster, Yorkshire- we have had an internet presence since 1998. We fully pay UK taxes and we do not divulge your personal data to any third parties. We have a pharmacy tradition dating back to the 1930s when our late founders' grandmother opened her first pharmacy in Doncaster Town Centre. Remaining true to his vision our business remains 100% family-owned. With a commitment to community healthcare and staff training we have steadily grown to 59 pharmacies in the South Yorkshire area. We employ over 600 formally trained staff among who are more than 80 pharmacists, including 9 clinical pharmacists. While our aim is not to make any mistakes we recognise they will happen occasionally and if they do we commit to communicating with our customers, do our best to put the problem right, identify the cause of the error and learn from it.
Contact info
Leedale House, Railway Court, DN4 5FB, Doncaster, United Kingdom
- 0808 164 3211
- customerservices@weldricks.co.uk
- weldricks.co.uk
4.6
Excellent
84K reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
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Order arrived within 48 hours of my order
My order arrived well wrapped,since it contained 2 bottles. I have bought from Weldricks Pharmacy before, and have no complaints. I'm happy with their prices and the items arrived within 48 hours. I'll be back.
April 10, 2026
Unprompted review
Weldricks have always been friendly and…
Weldricks have always been friendly and helpful with my orders. I recommend them to other dog owners needing to order medication first their animals. I will continue to use Weldricks for my dogs regular meds. Thank you.
April 8, 2026
Unprompted review
Zero communication and still no response
I ordered a prescription and have attempted to contact Weldrick’s via email twice over the course of 3 days and neither of my emails have been responded to. I would consider this very bad customer service given that I have just ordered nearly £100 worth of medication. This will be my first and last time using this pharmacy for my online medication orders.
April 10, 2026
Unprompted review
Reply from Weldricks Pharmacy
Dear Jennifer Parker
Thank you for your review. I am sorry to learn about your dissatisfaction with our communication and the time taken to progress your order. Please accept my sincere apologies for the frustration caused by the lack of response to your emails sent on Saturday and Tuesday.
I have reviewed your order and we are currently experiencing a high volume of enquiries which has led to slower reply times than we expect of ourselves. That said you were right to expect a prompt update and we should have responded sooner.
In terms of where your order is now, it has progressed through our dispensing process and is in the final stages of being prepared. It is expected to be dispatched tonight subject to final checks. To help put this right we have upgraded your delivery at no charge to a 24 hour service.
We quote 3 to 5 working days for prescription processing excluding weekends and bank holidays. Even within that window we should have kept you better informed. Your feedback has been shared with our customer service team so we tighten response times and improve proactive updates.
If you would like us to confirm dispatch once it leaves or if you need any further help please reply to our email with your order number and we will assist.
Kind regards
Allan
I send the prescriptions that I am…
I send the prescriptions that I am allowed to upload. I can't upload three - just two. I have three.
A week goes by - during which I have sent an email with no response. During which I emailed and phoned to see what is happening - BTW, the email wasn't answered because the person is on holiday - of course, why didn't I allow for that (or why didn't they put an out of office message?). When I phoned I ws told that the order was being progressed and that I would receive irt at the end of last week. Over a week later ......... nothing. But they have had my money for 12 days. I guess I'll have to fight for that back.
April 13, 2026
Unprompted review
Reply from Weldricks Pharmacy
Dear Mike Garnham,
Thank you for your review. I am sorry for the lack of clear updates and for the time this has taken. That is not the experience we want any customer to have and I sincerely apologise.
I have investigated your order and I can see what has happened. When the order was placed on Sunday 5 April you uploaded three prescriptions. One of the three uploads was not valid for the item it related to. This should have been identified during our initial checks but it was not picked up at that stage. It was identified by our dispensing team on Monday 13 April. That failure in our checking process is on us and I apologise for that.
Once the issue was identified our team emailed you on Monday 13 April to explain that we did not have a valid prescription for one of the items and to ask for the correct prescription so we can complete the order. If you have not seen that message please check your junk or spam folder. Our system shows it was sent.
On your point about communication, we accept that you should not be left without a response or without an out of office message. We cannot see the email you mention within our Freshdesk customer service system which suggests it may have been sent to an individual staff email address rather than through our customer service channel. Either way you should have received a timely reply. We will address this internally so enquiries are not missed when someone is away.
I fully understand your complaint. You have been waiting too long without a clear resolution.
To resolve this quickly, we can do one of the following immediately:
1. If you resend the correct prescription for the missing item, we will complete the checks and proceed with dispatch.
2. If you would prefer not to proceed, we will cancel the order and refund you in full.
If you reply with your order number and confirm which option you want, we will action it straight away.
Kind regards
Allan
Good Pharmacy
I've used Weldricks Pharmacy on numerous occasions. I found the website easy to navigate and products competitively priced. Orders are despatched quickly and tracked using Royal Mail. I get regular updates on delivery and never had any problems.
April 2, 2026
Unprompted review
Extremely poor service
I have used Weldricks for many years, but recently the service has deteriorated considerably. I ordered a script and 10 days later had heard nothing. I was informed that I had not sent one of the relevant scripts to them. I pointed out that both scripts were in the same email which they admitted.
I’ve now ordered another set of scripts and 8 days later, nothing. Again told they had not arrived but confirmed in my sent mail. Their system would not let me upload multiple items. I paid extra for swift delivery but now told it could be a while as items may need to be ordered in! I’ve yet to receive any apology. I would not recommend to anyone needing reliable process. Time to use another provider
April 10, 2026
Unprompted review
Reply from Weldricks Pharmacy
Dear Rubella,
Thank you for taking the time to leave your review and please accept this message as an acknowledgment that I have noted your feedback and when our customer service team return to work we will review the full details of your order and make a full and informed response back to you,
Yours Sincerely,
Allan
Disappointing first experience…
Disappointed with the first experience with Weldricks. Our first time ordering a controlled drug for our pet - checked the website thoroughly to ensure we did everything required. Placed the order and sent the prescription by first class post on 25th March, also uploaded an electronic version to the website. Appreciate Easter fell in the middle, but we had no communications at all from Weldricks, so chased via email on 4th April but had no response. Followed up with a Facebook message (recommended as a method of contact on their website) on 9th April, still no response, and finally managed to get through by phone to be told that no hard copy prescription had been received and even if it had, the type of prescription our vet had given us (instalment prescription) wouldn’t be fulfilled anyway. As far as I can see this isn’t mentioned anywhere on the Weldricks website.
Really frustrating that it took two weeks and three methods of communication to be told that the order wouldn’t be processed. Surely someone could have reached out to advise they were still waiting on a hard copy prescription, or checked the order and noted the prescription type rather just letting the order sit there for over two weeks?
We found an alternative online supplier who was more than happy to support us with the order and with excellent customer service - needless to say we won’t be returning to Weldricks.
April 9, 2026
Unprompted review
Reply from Weldricks Pharmacy
Dear Lisa Bates,
Thank you for taking the time to leave your review and please accept this message as an acknowledgment that I have noted your feedback and when our customer service team return to work we will review the full details of your order and make a full and informed response back to you,
Yours Sincerely,
Allan
Dear Lisa Bates
Thank you for your review. I am sorry that your first experience with us has been so disappointing, particularly when you were trying to obtain a controlled medicine for your pet.
I have reviewed your order and the prescription details. Your vet issued an instalment prescription. While instalment directions can be valid, it has been our company policy for a number of years that we do not accept instalment prescriptions. They are more complex to manage and have strict dispensing date requirements which have caused issues in the past. In your case that meant we were not able to process the order as placed and you would have needed a standard, non instalment prescription from your veterinary practice.
That said we should have made this policy clearer and more prominent on our website so you could have seen it before ordering.
On communication, I accept your point that you should not have been left chasing for answers. I can confirm you did contact us via Facebook on 9 April at 8.40am. We would have responded, however you then called us at 12.40pm the same day before we had the opportunity to reply and the issue was resolved over the phone. Even so, the fact you felt you had to use multiple channels and chase us is not where we want to be and we should have been more proactive in keeping you updated.
Thank you for highlighting this. We will use your feedback to improve two things, clearer information on our website about instalment prescriptions and tighter handling of orders that are waiting for essential documentation or validation, including more proactive updates so customers are not left in limbo.
If you would like us to review your order again or help you understand what prescription format is needed for online supply please reply to this review with your order number and we will assist.
Kind regards
Allan
Don't order anything you need anytime…
Don't order anything you need anytime soon , no order updates , no reply to email or messages had to call after 2 days still not dispatched and advised there is a backlog so allow a few more days then you have normal delivery times on top had to cancel order. Won't be ordering anything from here again.
April 7, 2026
Unprompted review
Reply from Weldricks Pharmacy
Dear Russ,
Thank you for taking the time to leave your review and please accept this message as an acknowledgment that I have noted your feedback and when our customer service team return to work we will review the full details of your order and make a full and informed response
back to you,
Yours Sincerely,
Allan
Dear Russ,
Thank you for taking the time to leave your review. I am sorry for the frustration caused by the lack of updates and the delay in dispatch.
I have reviewed your order and can confirm it was placed on Tuesday 7 April, the first working day after the long Easter bank holiday weekend, during which our business was closed. At the time of ordering, our standard dispatch window is 1 to 3 working days. When you contacted us on Thursday 9 April and spoke to Michael, your order was still within that stated dispatch timeframe.
However, because of the higher volume of orders following the bank holiday closure, many orders required the full dispatch window to be processed. Michael explained this at the time and also that he could not guarantee delivery by Friday. I understand this was not ideal for your needs and you therefore asked to cancel your order, which was actioned immediately.
I also accept your point about communication. We should have provided clearer order updates and responded more promptly to your messages. That is not the standard we aim for and we are reviewing how we communicate during peak periods and after bank holiday closures so customers get more timely updates.
For future reference, if you need an item urgently, we do offer an expedited delivery option on orders placed before 3pm which provides same day dispatch and next day delivery.
We apologise that we did not meet your expectations on this occasion and we appreciate you taking the time to share your feedback. If there is anything further you would like us to check for you, please reply with your order number and we will help.
Kind regards,
Allan
Excellent prices and Great Service
I have been using Weldricks on line Pharmacy for about 2/3 years now and 8v never had an issue with them. Delivery is fast and Receive everything IV ordered. Thank you for your service
April 9, 2026
Unprompted review
Excellent quality & service
I have been ordering from Weldricks Pharmacy for years and never had a bad experience. Thank you.
April 9, 2026
Unprompted review
Well worth to buy
Well worth to buy, easy to navigate, prompt delivery.
April 2, 2026
Unprompted review
Easy website
Easy website, always stocks what I need. Quick dispatch and delivery. Thank you.
April 8, 2026
Unprompted review
Excellent company
We have been ordering from weldricks for a long time. VERY happy with their system and products. Easy ordering, easy payment process, good pricing and quick delivery. No complaints at all. Thank you to the team
March 27, 2026
Unprompted review
I have used Weldricks for a few years…
I have used Weldricks for a few years now for my cat, who has asthma. I purchased his inhalers every few months. I have also contacted customer services in the past with any queries I have. They are very helpful and guided me through any transactions at that time. I would definitely recommend this company. Very happy customer.
March 27, 2026
Unprompted review
Too slow and outside own timescales
Seriously don’t buy from here. 1 week after order (ordered 24 March) and Royal Mail still haven’t received the item to transport to me (as shown on Royal Mail tracking) despite the company emailing me to say it’s dispatched. I’ve no idea when I will receive it now and I’m running out of medication which will mean buying more from the vet directly which is more costly. In an era when some companies can deliver same day this is beyond pathetic. Never again!
March 31, 2026
Unprompted review
Reply from Weldricks Pharmacy
Dear Customer,
Please accept this message as an acknowledgement that I have noted your review.
In the absence of any contact details in your above review, could I please ask that you contact our customer service team with some more details to allow us to follow up on your dissatisfaction. You can contact our customer service team on customerservices@weldricks.co.uk or by contacting us on 08081643211. Please be assured we will then try to do everything that is reasonable to put things right for you,
Yours Sincerely,
Sarah
Always good service and quick delivery. Good choice of products at competitive prices.
Always good service and quick delivery.
March 10, 2026
Unprompted review
Always been very happy with the service…
Always been very happy with the service I receive from Weldricks. Reliable and prompt dispatch for a wide-range of medication. As someone who orders frequently from this online pharmacy, I can say with certainty that they haven’t failed me yet. Thank you Weldricks!
March 28, 2026
Unprompted review
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