The company is VERY responsive to any questions, problems or confusion. I have ordered from Welham three times and have always been pleased with their product. I DID have a “hangup” this time with th... See more
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Review summary
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Based on these reviews
It’s just perfect and you create photos that not even ai could do. you managed to get my dad and his deceased sister and mum all stood next to eachother when they have never had a photo stood next t... See more
Company replied
Can’t give enough positive comments about Welham and Co. Thinking my order had been lost in the mail based on tracking, I contacted Welham several times about my concerns. Each time, within hours, t... See more
Company replied
My mother loved the "painting" of her childhood home that her parents built back in the 1950s. Her parents are both deceased, and the photo of the entire family together was the perfect gift. She coul... See more
Company replied
Company details
About Welham & Co
Written by the company
Unique, custom portraits. See your artwork before you pay! Simply upload your photos and let our artists do the rest - edits included. We only ship when you're 100% satisfied.
Contact info
NY 10001, 1178 Broadway, 3rd Floor #3020 New York, United States
- support@welhamandco.com
- welhamandco.com
4.0
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Exceptional work as always
The portraits always come out fantastic. Work is exceptional and delivery is always quick. Will continue to use their services.
April 7, 2026
Unprompted review
Reply from Welham & Co
Hello Dariana,
Thank you so much for taking the time to share your kind words and positive feedback with us. We truly appreciate your support and trust in our work.
We’re thrilled to hear that you've had such consistent, exceptional experiences with both the quality of our portraits and the speed of our delivery. Your continued loyalty means a lot to our team, and we’re grateful to have you as part of the Welham & Co. family.
We look forward to creating more masterpieces for you again soon!
Faith @ Welham & Co
Amazing customer service
Was an amazing service from the start to the end. Im so amazed how quickly they did my picture and I did not pay until I was happy with picture. I made them change a couple of things and they made as many adjustments as I asked until I approved the final. Then it was shipped and delivered within a couple of days of approving the photo. The final result was beautiful and looked so real!
March 21, 2026
Unprompted review
Reply from Welham & Co
Hello Zaynib,
Thank you so much for sharing your wonderful feedback with us. It really means a lot to know that you had such a positive experience every step of the way. We’re grateful that you trusted us to create your artwork and that we could make all the adjustments you requested until you were completely satisfied. Knowing the final piece was beautiful and arrived quickly makes us truly happy.
We look forward to creating more masterpieces for you again soon!
Faith @ Welham & Co
The quality is great but ordering
The quality is great! Beautiful product but the ordering process was frustrating. Don't accept not even my debit card. After getting payment settled toooo many emails making a huge confusion on what had been already answered. Lacked organization and track keeping of what had been discussed which delayed my order and delivery way past closing date.
February 27, 2026
Unprompted review
Reply from Welham & Co
Hello Marilyn,
Thank you so much for taking the time to share your thoughts with us. I’m sorry to hear that the ordering process left you feeling frustrated and confused, especially after the payment challenges and series of emails. This is certainly not the smooth experience we aim to provide.
We truly value your feedback regarding communication and organization, and will be sure to pass your comments along to our team. Insights like yours help us identify areas where we can do better for our customers.
We’re so grateful for your patience and thrilled that you love the quality of your finished portrait. Thank you again for choosing us to create your artwork.
Faith @ Welham & Co
very happy with the artwork outcome
very happy with the artwork outcome, my daughter loved it...
customer service is trusty…i experienced little confusion with my order, the response, following up was quick, matter was adress right away…
very well recommended
:)
February 22, 2026
Unprompted review
Reply from Welham & Co
Hello Arlena,
Thank you so much for your kind words! We’re thrilled to hear your daughter loved the portrait and that our team could quickly help with the order mix-up. It truly means a lot to us, and your recommendation truly brightens our day.
We can't wait to create more custom artworks for you soon!
Faith @ Welham & Co
Reply from Welham & Co
Hello Christy,
Thank you so much for sharing your wonderful feedback. We truly appreciate you letting us know how much you loved your portrait!
It means a lot to us to help capture your special memories, and we’d be delighted to create more meaningful pieces for you in the future. If there’s ever anything else we can do, please don’t hesitate to reach out.
Faith @ Welham & Co
Do not recommend
Do not recommend. awful experience and awful customer service
This was a horrible process from start to finish. There was always a different excuse as to why my order was delayed and often avoided answering all points of my email. On the 29th of January they told me my order was due for delivery on the 30th when it in fact hadn’t even been framed or shipped. Another time they told me there was a delay in just uploading my proof because they don’t have my phone number??? The list goes on and on.
When mentioning the disappointment and how I’d never use this company again, they offered me a store credit… despite me JUST saying I’d never use them again. After me acting a little crazy they finally agreed to a 30% refund.
What was meant to be a special gift for my mother’s 60th birthday has turned into an absolute mess thanks to this company and it has left me no time to organise a new gift for my Mum which has left me feeling stressed and upset.
It took over a month for me to receive my item.
Save your time and money.
February 10, 2026
Unprompted review
Reply from Welham & Co
Hello there,
Thank you so much for taking the time to share your experience with us. I’m genuinely sorry to hear that your order was so disappointing, especially given how important it was as a gift for your mother’s 60th birthday.
I completely understand how frustrating and stressful it must have been to deal with repeated delays, unclear communication, and responses that didn’t fully address your concerns. Our intention is never to leave you feeling ignored or let down. You deserved a much smoother process and a more sensitive resolution.
While I realize this doesn’t change what’s happened, I want you to know your feedback is being taken very seriously and will be shared with our team so we can make improvements. If there’s anything further we can do to make things right for you, please let me know. You can also reach our support team directly at support@welhamandco.com if you wish to discuss your experience in more detail.
Faith @ Welham & Co
I received my Welham & Co home print…
I received my Welham & Co home print today and love it! The team was easy to work with and highly responsive. Highly recommended.
December 26, 2025
Unprompted review
Reply from Welham & Co
Hello Joshua,
Thank you for taking the time to share your wonderful feedback with us. We’re so happy to hear that you love your Custom House Portrait and that our team made the experience a pleasant one for you.
Your kind words and recommendation mean a lot to us. I’ve shared this with the entire team, and it brought smiles all around. We can’t wait to create more custom artworks for you soon!
Faith @ Welham & Co
Don’t believe the website timeframes…
Don’t believe the website timeframes listed of 1-2 weeks.
Ordered over a month ago for a birthday gift and still not sent despite being told that my order will be overseen as a priority when I flagged the issue over 2 weeks ago. Have now had to purchase an additional present due to gift not arriving anywhere close to listed timeframes. Have tried being patient but I wouldn’t recommend unless purchasing at least 2 month in advance. I understand errors/process misses can occur but they have not made up for it with their customer service so far.
Can’t comment on quality yet as has not yet received.
December 28, 2025
Unprompted review
Reply from Welham & Co
Hello Katie,
Thank you for sharing your experience with us, and I’m truly sorry for the disappointment and inconvenience this has caused, especially with your order being a special birthday gift. I completely understand how frustrating it must have been to expect your gift to arrive within the stated timeframe, only to be let down after being assured your order would be handled with priority, and we dropped the ball on meeting that expectation.
Having to purchase an additional present because your original order did not arrive on time is not something we ever want our customers to experience. I also recognize that our communication did not meet your expectations, and you should not have needed to follow up repeatedly.
We are thoroughly investigating your order to find out exactly where things went wrong. As soon as we have all the details, we will contact you directly to explain what happened and discuss how we can make this right for you.
Thank you for sharing your honest feedback; it really matters to us. It helps us see where we need to improve, especially with time-sensitive orders like this. We truly appreciate you taking the time to let us know, and we’re committed to doing better.
Faith @Welham & Co
Uniuqe and Perfect Gift
My mother loved the "painting" of her childhood home that her parents built back in the 1950s. Her parents are both deceased, and the photo of the entire family together was the perfect gift. She could not understand how the picture was even made, and receiving it was clearly an emotional experience. She felt it was honestly a perfect and thoughtful gift.
December 25, 2025
Unprompted review
Reply from Welham & Co
Hello Troy,
Thank you for taking the time to share this heartfelt story with us. It truly warms our hearts to know how much your mother cherished her portrait, especially given the personal connection to her childhood home and family. Creating pieces that hold such deep meaning is why we do what we do, and it’s an honor to have been part of such a special moment for your family.
We’re genuinely honored you trusted us with something so personal. We look forward to creating more masterpieces for you again soon!
Faith @ Welham & Co
Excellent customer service
Excellent customer service. I had to get a replacement and it was handled in an exceptional manner. Thank you.
January 25, 2026
Unprompted review
Reply from Welham & Co
Hello Barbara,
Thank you for sharing your wonderful feedback! It’s great to know that our team could make your replacement process smooth and positive. Your recognition means so much to us and encourages us to continue delivering the highest level of service.
We’re truly grateful for your trust and support!
Faith @ Welham & Co
Reply from Welham & Co
Hi Monica,
Thank you so much for taking the time to share your wonderful feedback. We truly appreciate you taking the time to let us know that everything turned out beautifully!
We can't wait to work with you again in the future.
Anna @ Welham and Co
Very happy with our picture
Very happy with our picture, it turned out just perfect!! We ordered as a gift from staff to the owner of our firm and he loved it.
December 19, 2025
Reply from Welham & Co
Hello Amy,
Thank you so much for sharing your wonderful feedback with us. We’re truly grateful you took the time to let us know how much you all enjoyed your picture.
It’s fantastic to hear that the gift was a hit and that it turned out just as you’d hoped! If there’s ever anything else you need, we’re always here to help.
Horrible Customer Service Lies and more lies
If there were negative stats that is what I would give. My entire ordeal with this company was a NIGHTMARE!! I was charged extra for it to be expedited and it still came a week late. I was told I would get a mug at no charge, well that didn’t happen either. I asked multiple times to be put in contact but that didn’t happen. NEVER EVER AGAIN don’t be fooled by these scamming crooks! And the numerous emails with bs answers was never ending! COMPLETELY DISAPPOINTED and SUPER PISSED OFF ..,.
December 2, 2025
Unprompted review
Reply from Welham & Co
Hi Wendy,
Thank you for your patience while we worked through this.
I wanted to share a quick update: your custom mug has been shipped and is expected to arrive on Wednesday, January 21, 2026.
I understand how frustrating this experience has been. Between the delays, the repeated follow-ups and the missing mug, it’s unfortunate we did not deliver the smooth and reassuring experience we had promised. I’m sorry for the stress this may have caused.
I do want to clarify the confusion around expedited delivery. We currently do not offer expedited shipping. What we do offer is a “Skip the Queue” add-on, which prioritizes artwork creation. In your order, the only add-on included was Combine Photos, which was processed as intended.
Thank you for giving us the opportunity to make this right. If there’s anything else you need once the mug arrives, please don’t hesitate to reach out.
Faith @ Welham & Co
The picture was very well done I’m…
The picture was very well done I’m delighted with it. Communication was very good between welham & co .
January 5, 2026
Unprompted review
Reply from Welham & Co
Hello Lucy,
Thank you so much for taking the time to share your wonderful feedback! We’re so pleased to hear that you’re delighted with your picture and that you felt well-supported throughout your experience. It means a lot to us that you appreciated both the artwork and our communication.
If there’s ever anything else we can help with, or if you have any questions in the future, please don’t hesitate to reach out. We’re always here for you!
Faith @ Welham & Co
Portrait
Had a potrtait made up from an older painting, the people I dealt with were very helpful and patient considering the multiple changes and edits I made. It ended up looking better than the painting itself.
December 18, 2025
Reply from Welham & Co
Hello Mike,
Thank you so much for sharing your feedback and for taking the time to let us know about your experience. We truly appreciate your kind words and are delighted to hear that the portrait exceeded your expectations!
It’s also wonderful to know our team was able to help you through the multiple changes and edits to achieve the perfect result. We always aim to be as patient and accommodating as possible to ensure you’re happy with your custom piece.
We can't wait to create more custom artworks for you soon!
Fatima @ Welham & Co
Picture is nice!
December 19, 2025
Reply from Welham & Co
Hello Vickie,
We’re so glad you like your portrait
We can't wait to create more custom artworks for you soon!
Faith @ Welham & Co
Beautiful rendering of our family home
Beautiful rendering of our family home. My mother cried when she saw it. Well done!
December 29, 2025
Unprompted review
Reply from Welham & Co
Hello Dean,
Thank you for sharing your kind words and wonderful experience with us. We truly appreciate it.
It means a lot to know that the portrait of your family home brought such joy to your mother. Creating pieces that make a meaningful impact is at the heart of what we do.
We're grateful to be a part of your family's memories, and we look forward to helping you celebrate more special moments in the future.
Faith @ Welham & Co
I loved it so much being able to give…
I loved it so much being able to give my husband and picture of him and his dad who passed away when he was a a baby was so special
December 26, 2025
Unprompted review
Reply from Welham & Co
Hello Melissa,
Thank you for taking the time to share your experience with us. It means a great deal to know that our portrait could help bring such a special memory to your husband, especially of his dad. We’re truly grateful to play a part in moments that matter so deeply.
We look forward to helping you preserve more cherished memories in the future!
Faith @ Welham & Co
The end results were amazing
The end results were amazing. The timing was wrong. From the time I ordered to the time I received my portrait was about 6 weeks. Customer service was very helpful.
January 1, 2026
Unprompted review
Reply from Welham & Co
Hello Michelle,
Thank you for sharing your feedback and for your kind words about your portrait. I’m so glad you’re happy with the end result and that our team could support you throughout the process.
I appreciate your patience regarding the turnaround time. We’re always striving to improve and your experience helps us do better.
We’d love to help you create more special moments in the future!
Faith @ Welham & Co
Very helpful and great result
December 17, 2025
Unprompted review
Reply from Welham & Co
Hello Julie,
Thank you so much for sharing your kind review with us and for taking the time to let us know about your experience. We truly appreciate it!
Hearing that you found us helpful and are happy with the results means a great deal to our entire team. Your feedback is exactly why we love what we do, and I’ve shared your message with everyone here—it really brightened our day.
Thank you again for your support!
Faith @ Welham & Co
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