This is the worst insurance for students. I paid for my policy, they told me it was active, I made an appointment with a gynecologist, and two days after my appointment, they canceled my policy and de... See more
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See what reviewers are saying
My 3-year-old had recurring ear infections, WellAway was able to find us an in-network provider, they scheduled the appointment and made sure the doctor's office had all our insurance information. The... See more
Company replied
I only have positive things to say about my experience. A special thank you to Elisa, who has been kind, considerate and helpful to me - she went above and beyond to assist me and find a solution that... See more
My experience with this company's customer service team has been very positive. One representative, Ms. Ivana Gobbo, helped me with a specific claim, and a week later, she contacted me to follow up on... See more
Company replied
Company details
Written by the company
Health insurance for today's global citizen
Contact info
Victoria Place 31 Victoria St. 5th Floor , HM 10, Hamilton , Bermuda
- 1-855-773-7810
- ConciergeCare@wellaway.com
- wellaway.com
3.6
Average
29 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Don't use - electronically backwards
Seems like a one person company. I'm exchanging emails directly with Chief Medical Officer Underwriter.
Their communication consists of sending you html files attached to emails that you have to download and open and then you get a PDF that looks like someone took with their phone.
And that's when they onboard you. God help me when I file a claim.
November 4, 2022
Unprompted review
This company is definitely a scam
This company is definitely a scam. Must be run from a basement. The website is despicable, the processing claim time is over 6 months. The staff and employees are rude and disrespectful. If you want your insurance experience to be worse than Hell, choose wellaway.
December 16, 2021
Unprompted review
Reply from WellAway
We are truly sorry to hear about your experience and for any frustration this has caused. We deeply regret that you’ve had difficulty getting in touch with us and that your refund process has not met your expectations.
Ensuring a smooth and transparent process for our members is a priority, and we take feedback like yours very seriously. We would like to resolve this as quickly as possible for you. Please reach out to us directly at ConciergeCare@wellaway.com with your details, and we will prioritize your case to ensure it is addressed promptly.
Your experience does not reflect the standard of service we strive to provide, and we genuinely appreciate you bringing this to our attention so we can improve.
Worst expat insurance
Worst expat insurance. Very long claim processing time, customer support is poor. I have been with them for 3 years (too long) and always told myself to leave. This time, I'm done. Bis repetita: poor customer support, unreachable, expensive insurance (+12% from 2019 to 2020 for my subscription!). When you pay 7000$ per year/person, you expect a reactive and quality support.
Coverage is equivalent to other expat insurances. Not worth the price.
Will go with April or could give a try with blue cross shield.
Any other suggestion is welcomed.
December 18, 2019
Unprompted review
Professional
Work well-professionally and great customers services when buying expatriate insurance.
March 6, 2017
Unprompted review
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