WellEasy Reviews 

972
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 131 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the wide selection of high-quality products, including organic and specialist items, finding them excellent and trustworthy. Many also appreciate the competitive pricing, noting that items are often cheaper than elsewhere, making healthy eating affordable. However, some people were dissatisfied with the subscription model, describing it as misleading due to unexpected annual fees and difficulty in cancellation. Delivery service also presents mixed experiences; while some receive orders quickly, others report slow shipping, delayed dispatches, or even undelivered parcels. Additionally, some customers encountered issues with damaged items upon arrival or problems placing and managing orders.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the extensive range of good quality, healthy,... See more

Subscription

Consumers find subscription to be negative, with many reporting unexpected charges for yearly memberships... See more

Price

Users describe positive interactions with price, with many reviewers finding products to be reasonably priced... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many expressing frustration over slow and... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers finding the ordering process quick... See more

Reviews shaping this summary

Rated 3 out of 5 stars

It’s a brilliant idea, lots to choose from providing it’s in stock, but you need to shop regularly for it to off set the membership fee. Plus, shipping is so unbelievably slow even through it says nex... See more

Company replied

Rated 4 out of 5 stars

I do like the convenience of having the products we regularly use delivered to the door. It's especially good for tinned items. However, sometimes things are not in excellent condition upon arrival ..... See more

Rated 4 out of 5 stars

Great choice of products and good prices, quick delivery, I’d give it an easy 5 star if it wasn’t for meat products with E250 (sodium nitrate) being sold - not what you want from a ‘health food’ websi... See more

Rated 4 out of 5 stars

As somebody who has always been committed to eating good organic food I love what Well Easy are doing. I also live on a tight budget and so getting the things that I like at such good prices is grea... See more


Company details


Contact info

3.4

Average

TrustScore 3.5 out of 5

972 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 79% of negative reviews

Typically replies within 2 weeks

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3.4

All reviews

(972)

125 reviews in the last 12 months

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Rated 1 out of 5 stars

Please do NOT use this company

Please do NOT use this company. Like anither reviewer has mentioned I too have been charged £48.00 for “membership” I did not agree too. No email or nothing to say it was being charged. This company is FRAUDULENT.

June 28, 2025
Unprompted review
WellEasy logo

Reply from WellEasy

Hey Susan.

Thanks for getting in touch about this and i'm so sorry for any confusion caused here.

We are certainly not a fraudulent company so please don't worry. WellEasy operates a membership model in orderfor our members to shop up to 35% off RRP all year round. The membership is at the very heart of what we do and actually for every paid membership we sponsor a free one to a family in need.

If you aren't happy for whatever reason with the membership then our team will always refund this for you within our 14 day cooling off period. Even if it's slightly after, we will still do it as we want you to be happy.

We notify all members always 5 days before any membership fees are due via email and SMS if they choose to opt into it.

Please contact team@welleasy.co.uk for further help.

Best
WellEasy

Rated 1 out of 5 stars

Charged without consent -Order 126581

I was happy with my order until they charged me £48 for membership I never agreed to. I tried to contact the customer service but no reply so far. Also I never received an email before being charged. This is not honest and I would not recommend this company

June 20, 2025
Unprompted review
WellEasy logo

Reply from WellEasy

Hey there!

Thanks so much for getting in touch about this and please do not be concerned. If you truly don't want to become a member, our team will always accomodate and issue a full refund.

We are a membership store similar to somewhere like Costco or Amazon Prime. Our members pay a small annual fee of £48 for the year to access up to 50% off RRP everyday with fast free 1-2 day shipping times.

After your 30 day free trial that you opted into, we notify all members 5 days before any membership is due to come out so they have time to decide and edit it.

If there's anything else you ever need please do let us know on team@welleasy.co.uk and our team will respond in under 24hours.

Best
WellEasy HQ

Rated 5 out of 5 stars

What a great company with great products

I have been so impressed with WellEasy and the products they sell. It is reassuring to know that you are ordering healthy options at a very reasonable price. Yes you pay an annual membership fee, but over the year this is only £4 per month. On only a couple of items this pays for itself. I have tried lots of products and they are all great, nutritious and not filled with nasties that you would find in a supermarket. They do all the research in order for you to choose wisely. I highly recommend

June 21, 2025
Unprompted review
Rated 5 out of 5 stars

It’s easy to be well with WellEasy

This wellness company has all the great food products you need to sustain a healthy body. A fantastic range of vegan, vegetarian and wellness products for everyone. The company gears itself towards sustainable and natural food products all under one shop. I love the kombucha drinks, natural spreads that have no additives or unnecessary colours, preservatives. A massive range of everyday food products which makes you feel better to what you’re eating and putting in your body. Great company with ethical, sustainable and lovely products.

June 7, 2025
Unprompted review
Rated 1 out of 5 stars

Sharp practice

I had no idea that this company was keeping my credit card details and my personal information, which I would never have allowed, and then taking £48 for a year’s membership without my permission. I would never have signed up for this. In addition when I was billed, I immediately went to the billing page and it said I had 30 minutes to cancel but there was no way of doing this.

June 10, 2025
Unprompted review
WellEasy logo

Reply from WellEasy

Hey Catherine. Thanks so much for getting in touch and do not worry at all. You have 14 days to cancel in your cooling off period. Even then, if you really aren't happy, we'll always help resolve it.

So as part of our membership club, everyone gets a 30 day free trial to experience what it's like as a member before paying the £48 annual fee to shop with us at exclusive member prices. After your 30 day trial, this is why the membership came out. We notify all possible members 5 days before any membership is due to come out so they can cancel.

Anything else you need please do email team@wellleasy.co.uk and we'll resolve this right away.

Best,
WellEasy HQ

Rated 1 out of 5 stars

I would be cautious with the automated membership

I was recommended to use welleasy by a coach. I bought a few items and in the check out they kept adding this subscription which I didn’t want and it was almost impossible to remove it. I managed to do it and recently I got an email about the subscription. I said again I didn’t want it. Yesterday £48 came out of my account without my consent. I’m so annoyed because instead of the support team helping me, they just keep selling me the benefits to keep something I don’t want.

June 4, 2025
Unprompted review
WellEasy logo

Reply from WellEasy

Hey Alex!

Thanks every so much for leaving such an honest review.

So WellEasy is a membership grocery store. It's similar to shopping at Costco or Amazon prime. Our members have a 30 day free trial and then £48 membership fee comes out for the year to access up to 50% off RRP. Our prices are fixed so you'll always be saving money on every single shop. In fact our members save on average £250 a year.

If you ever wanted to join our club in the future please do contact team@welleasy.co.uk and we can offer a little welcome gift for you :)

Rated 2 out of 5 stars

I placed an order for the first time…

I placed an order for the first time yesterday. I bought a laundry detergent at a really good price and ordered two bottles. I also added two small items to try. However, it turns out that the attractive prices advertised are misleading, as they didn't have the items in stock. I received an email confirming a refund. Of course, I will still need to pay the delivery fee and will receive the rest of the order... I don't plan to shop there again.

May 20, 2025
Unprompted review
WellEasy logo

Reply from WellEasy

Hey there!

I'm so sorry about this. We work hard to maintain a 95%+ stock level at all times and really try to limit this as much as we can. Very very occassionally some products can go out of stock.

We would love to give you confidence on this. If you email team@welleasy.co.uk they've been instructed to offer you a little gift from us on your next order :)

Rated 1 out of 5 stars

What scam membership pay for what a on…

What scam membership paid for what. avoid this site.

May 9, 2025
Unprompted review
WellEasy logo

Reply from WellEasy

Hey Lee!

Please do not worry. This is certainly not a scam and if you contact team@welleasy.co.uk you'll be able to get a full refund if you're not happy.

WellEasy is the first of its kind membership grocery store in the UK. Our members pay £48 for the year to access up to 50% off RRP on 4000+ healthy groceries delivered to your door.

We know a membership can seem a little daunting but this is why we have a 30 day free trial so you can see how much you'll actually save.

Have a wonderful day or if there's anything else you need then do let us know!

Rated 5 out of 5 stars

Convenient for all my food orders

I started ordering from WellEasy because I wanted to reduce the number of packages I receive every week for all my various food shopping orders. I love that I can now get most of my essential items from one source instead of ordering from at leat 6 different companies. It turns out I am also now saving quite a lot as I am not paying multiple shipping fees anymore. Win Win situation!

May 9, 2025
Unprompted review
Rated 3 out of 5 stars

Be careful before handing your details

Be careful before handing your details, if you are considering buying through them.
I have just been charged £48 for a membership I don't want and I have cancelled months ago. I haven't even ordered anything from Welleasy at all!
I have contacted them, they have refunded me.

May 5, 2025
Unprompted review
Rated 3 out of 5 stars

Poor delivery

Have been ordering from Welleasy for a few years now, normally very happy with the service but my latest order seemed to get stuck at Yodel and took 9 days to arrive which is not really acceptable. My email to Welleasy regarding the delay was answered fairly promptly but I was never given an explanation as to why the delivery was so late. Hopefully it was a one off and my next order will arrive on time.

April 23, 2025
Rated 1 out of 5 stars

Shoddy Service and Hidden Fees

I'm extremely dissatisfied with this company. My parcel took an unacceptable ten days to arrive, and it was marked as lost multiple times during shipping. Furthermore, they enrolled me in a membership without clearly disclosing the cost, and then proceeded to take £48 from my bank account without any warning. Bottom line: this company is unprofessional, with both a highly unreliable delivery service and very questionable billing practices. I strongly advise caution if you're considering using them.

April 29, 2025
Unprompted review
WellEasy logo

Reply from WellEasy

Hey Jules,

Thanks for such an honest review and i'm so sorry for the experience you've had. Please know, this experience is far from the norm. All of our orders arrive within 1-2 working days providing there are no courier issues. We'd love to offer you a gift for your next order to reassure you of this.

Regarding the membership fee, we are very similar to shopping at somewhere like Costco or Amazon prime. Our members pay £48 for the year to access up to 50% off RRP on 4000+ healthy groceries delivered to their door.

We know a membership fee can seem a little daunting which is why we have a 30 day free trial so you can really see how much you'll save before committing.

If there's anything we can do, please do email team@welleasy.co.uk and our member wellbeing team will help right away.

Rated 1 out of 5 stars

Terrible customer service

All emails have been ignored asking to cancel my membership. When logged in to the website it stated I had no active memberships however I am still getting emails informing me I am due to be charged. I emailed with plenty of warning and have now been ignored for nearly 3 weeks and charged for the membership I don’t want.

April 27, 2025
Unprompted review
WellEasy logo

Reply from WellEasy

Hey Lolly,

Thanks for leaving this review. Our member wellbeing team can be reached at team@welleasy.co.uk and they operate 24/7. We answer all tickets in under 24 hours and can certainly refund and rectify any membership fee issues you are experiencing.

I've spoken to the team and have been told this has all been resolved.

Anything else you need please do let us know.

Rated 5 out of 5 stars

Exceptional Products & Service

I’ve been using Well Easy for a few months now , their items are off very good quality, I’ve learnt a lot about food recently how UPF are causing weight gain, health issues by changing the way I eat I’m no longer a slave to calorie counting , yo-yo dieting, I’m enjoying eating more healthy knowing there are no hidden preservatives in my food & have already lost over 10lb & enjoying my favourite foods. The yearly membership is clearly advertised on the website & not a scam , food is far cheaper than other supermarkets so savings over a year would not even amount to the £48 , which is also used to support unprivileged families. It’s very hard to find some of these products in supermarkets, health shops so to have them delivered is less stressful.

March 3, 2025
Rated 1 out of 5 stars

Order never arrived then arrived 2 weeks later with most items missing

First the order didn't arrive. Could only contact company by email. Their customer service representative sent out the order again and this time, after waiting 2 weeks, some of the products were missing, then when I asked for a refund they sent the incorrect amount. I asked to cancel the membership as there is no option for doing this online oneself.

I sent the invitation to my flat mate to join, as they offer a discount for recommending to friends, before knowing how consistently bad the company was, and he placed an order for £150. It never arrived and actually went back to Welleasy without informing him of this. The money had of course left his account. Welleasy then agreed to send the order out again and when it arrived only one box arrived with only about £40 of the £150 order. He is now dealing with this problem.

By the way, beware, the delivery company Yodel left the package outside the door, knocked once, then quickly walked off. I was there to answer the door about 3 seconds after the knock and yet the delivery person was gone. It could be Yodel scamming customers and stealing part of the order. Either way this is the method Welleasy use to deliver goods.

April 23, 2025
Unprompted review

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