Like all the other reviews, my order was adjusted at checkout. Ridiculous postage costs and warranties were added, along with an extra device. I tried to cancel immediately and have been given the... See more
Company replied
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Review summary
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Customer support, although very polite, was far too slow to reply to my initial complaint about currency in which the product was advertised, and which has not yet even been mentioned (almost 4 weeks... See more
Company replied
Product arrived broken. Replacement product was sent which was faulty. Pointed out false advertising on top of these & requested refund. Refund was offered & accepted however after chasing for a mont... See more
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Yes it most definitely a scam .. they took two payments out of £ 157.44 plus shipping total £165 instead of one. DONT BOTHER with their feeble responses and apologies .. and don’t bother with rea... See more
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1.8
Poor
580 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 week
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Wellheater
A very quick response from customer support. Heaters are not very powerful. Advertisement said the heater is quick to heat the room. I had it at full power for 3 hours and there was no difference to the room temperature. Disappointed.
March 24, 2026
Unprompted review
The heater was very small and I tried…
The heater was very small and I tried to cancel the order within minutes of buying it as I had not agreed to the cost ir extras
March 19, 2026
Unprompted review
I ordered a heater
I ordered a heater. They sent two and charged me for two plus warranty. Have tried five times contacting them for a refund. No one answers my emails. So I am stuck with two. Be wary about ordering from this company.
March 13, 2026
Unprompted review
Reply from Wellheater
UPDATE
Hi Margaret,
Thank you for sharing your details.
Your order has been located, and a support agent is now reviewing the situation to ensure this is resolved promptly. We appreciate your patience and will follow up shortly.
__________________
Hello Margaret,
We appreciate you bringing this to our attention. The experience you described is not at all what we aim for.
For clarity, when it comes to the order, any add-ons, such as warranties or items, must be actively selected and confirmed before the order is finalized. They are entirely optional and can always be skipped.
That said, we are eager to review your case and get to the bottom of the situation. As we could not locate your order based on this review alone, we have sent you a separate request for further information.
Please make sure to check your email inbox for our message whenever you have a moment.
Let's keep in touch,
Rose from WellHeater
I have received 2 heaters but…
I have received 2 heaters but unfortunately they do not comply with EU Voltage this is the reason for return
March 12, 2026
Unprompted review
seems like a good bargain
March 12, 2026
Unprompted review
THE SURVEY thank you
March 10, 2026
Unprompted review
So not happy I order one heater and two…
So not happy I order one heater and two orders went through and they are refusing to refund me because I need to have the order delivered! How can I return something that hasn't been delivered or ordered! when the order turned up the package was damaged and hopefully it works but who knows. DO NOT ORDER FROM THIS COMPANY
March 6, 2026
Unprompted review
Reply from Wellheater
Hello Mel,
We appreciate you bringing this to our attention.
For clarity, our system does not place or modify orders on behalf of customers. An order is only created once the checkout process has been completed and payment is confirmed.
That said, this is not the experience we want you to have. We’ve escalated your case to our support team, and an agent will reach out shortly to review the situation and explore the possible solutions.
Please keep an eye on your email inbox for further communication.
Kind regards,
Rose from WellHeater
6E1E4A17DD. still no email from Well Heaters please send again
I ordered 2 WellHeaters by mistake i got 6 all i need is a QR code to send back the items I have tried to email bur Demon bounces them back i finally sent an email and just got a reply saying to fill in the survey i did this and just got another identical email to do the same survey can anyone tell me the correct email then I can request a return lable and refund thank you Sandra
February 13, 2026
Unprompted review
Reply from Wellheater
UPDATE
Hi Sandra,
Thank you for this information.
Your case has been escalated and a support agent is now reviewing the situation to ensure this is resolved promptly. We appreciate your patience and will follow up shortly.
____________________
Hello Sandra,
Thank you for sharing your concerns.
For clarity, our system does not add extra items to an order without customer authorization.
That said, we are eager to review your case and get to the bottom of the situation. As we could not locate your order based on this review alone, we have sent you a separate request for further information.
Please make sure to check your email inbox for our message whenever you have a moment.
Let's keep in touch,
Rose from WellHeater
Response fromteam
March 4, 2026
Unprompted review
There was a long delay before delivery
February 20, 2026
Unprompted review
Reply from Wellheater
Hello Lorraine,
We're saddened to hear about the shipment delay.
We understand how important timely delivery is. Our team is continuously working to ensure all shipments reach our customers as quickly as possible.
After locating your communication with our customer support team, we can see that the situation was resolved in the meantime.
If you have any further questions, don’t hesitate to reach out again.
Have a lovely rest of the day,
Rose from WellHeater
Simple online process
February 26, 2026
Unprompted review
Very easy to understand for an old…
Very easy to understand for an old dinosaur like myself which is very much appreciated. 👍
February 24, 2026
Unprompted review
they charged me a higher amount and…
they charged me a higher amount and then when i tried to investigate i clicked on a link that resulted in another order being placed without my approval. the confirmation email took 20 minutes to arrive, when it did i immediately canceled the order. i recieved a responce saying that orders are processed within one hour so i responded saying that only 20 mins had passed. the response was the same. its clearly just a rip off site!!!
February 22, 2026
Unprompted review
Reply from Wellheater
Hello Gary,
Thank you for your feedback.
Please note that all transactions must be confirmed by the customer, as our system does not create or modify orders automatically. To add, our partially automated shipping system ensures fast, reliable delivery, and we cannot make changes once an order has dispatched. However, we are committed to reviewing your case and assisting wherever possible.
As we couldn’t locate your order from this review alone, we’ve requested additional information from you. Once received, we’ll investigate thoroughly and provide the appropriate support.
Kind regards,
Rose from WellHeater
Great customer service and clear…
Great customer service and clear instructions. Product hears up the room quickly
February 16, 2026
Unprompted review
They actually responded but I’m still…
They actually responded but I’m still waiting for an answer this survey is a bit premature as I haven’t had a result yet.
February 14, 2026
Unprompted review
Great design
The heaters are very well designed and will do a great job but they are not powerful enough for my use.
February 14, 2026
Unprompted review
Delivery Error Corrected
An administration error meant our parcel was delivered to an old address that we had left 5years previously. As we had no contact with old neighbours, we had no means of recovering the parcel.
On being made aware of the problem, the well heater shop support staff were extremely courteous throughout, acting swiftly and decisively to send us a new delivery.
February 6, 2026
Unprompted review
Great support team helped resolve a delivery problem …
I had a problem with my delivery in the Uk - but the support team at Wellheater were extremely helpful in resolving the problem on my behalf.
February 7, 2026
Unprompted review
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