Wellheater Reviews 

580
•
TrustScore 2 out of 5

1.8

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Review summary

Created with AI, based on recent reviews

Considering 152 reviews, most reviewers were unhappy with their experience overall. People frequently experienced frustrating issues with their orders, often finding themselves accidentally charged for multiple items or incorrect quantities during purchase. Consumers also stated that the heating products were completely ineffective, poorly manufactured, and failed to raise room temperatures properly. Furthermore, customers struggled significantly when attempting to secure refunds or obtain valid return addresses from the support team. Some reviewers were happy with quick refunds received through PayPal and found certain staff members genuinely helpful. Others appreciated getting an additional item at a cheaper price, noting that the devices featured a neat physical design.

What people talk about most

Product

Reviewers highlight negative aspects of product, stating that the items are completely ineffective at heating... See more

Order

Users describe frustration with order processes, noting occasional issues with order quantities and added... See more

Refund

Customers consistently note negative experiences with refund requests, frequently reporting long delays,... See more

Price

Consumers find price to be a source of deep frustration due to unexpected charges and unwanted add-ons during... See more

Return policy

Reviewers express deep frustration and dissatisfaction regarding the return policy, frequently reporting that... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Like all the other reviews, my order was adjusted at checkout. Ridiculous postage costs and warranties were added, along with an extra device. I tried to cancel immediately and have been given the... See more

Company replied

Rated 2 out of 5 stars

Customer support, although very polite, was far too slow to reply to my initial complaint about currency in which the product was advertised, and which has not yet even been mentioned (almost 4 weeks... See more

Company replied

Rated 1 out of 5 stars

Product arrived broken. Replacement product was sent which was faulty. Pointed out false advertising on top of these & requested refund. Refund was offered & accepted however after chasing for a mont... See more

Company replied

Rated 1 out of 5 stars

Yes it most definitely a scam .. they took two payments out of £ 157.44 plus shipping total £165 instead of one. DONT BOTHER with their feeble responses and apologies .. and don’t bother with rea... See more

Company replied



Contact info

1.8

Poor

TrustScore 2 out of 5

580 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 1 week

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1.8

All reviews

(580)

191 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Why are you still allowed to sell this…

Why are you still allowed to sell this crap?

December 5, 2025
Unprompted review
Wellheater logo

Reply from Wellheater

Hi Derek Griffiths.

We're sorry to hear you feel that way.

We are committed to providing a legitimate and reliable service.

We have a refund policy in place, consistently deliver our products, and our customer support is here to assist you.

If you've encountered any issues, please get in touch with us directly at support@wellheater.com 💬 so we can address your concerns promptly.

Rated 1 out of 5 stars

Really overpriced.poor heat output

Really overpriced.i paid £62 . Then saw it on Amazon a lot,lot cheaper and free postage.I tried to cancel after just a few hours of paying and was told no.you can get a refund when delivered if not satisfactory.It arrived after 8 days and it was damaged.i took photos and emailed the evidence.They offered just 25 percent refund.i refused this and eventually was offered 50 per cent refund and keep the broken heater.I managed to repair the heater and received the £28.97 refund.plugged it in and it doesn't heat very well at all.probably only useful in a small camper van.i bought a ceramic heater for £15 and it is better.

December 2, 2025
Unprompted review
Wellheater logo

Reply from Wellheater

Hi Vinny Young,

We’re so sorry to hear the product didn’t align with your expectations. 📋🔍 We try to ensure that all product descriptions are as accurate as possible, but it sounds like we may need to make adjustments.

Please reach out to us at support@wellheater.com with more details and a picture of the item. Your feedback helps us improve—thank you! ❤️

Rated 1 out of 5 stars

Absolute scam

Absolute scam! Ordered one was charged 3 lots of £71 74, 3 lots of £61 98 and £14. 85…£416.61 in total.
Tried to cancel immediately but was unable to due to they were already in transit.
Never received them! I was away when they were apparently delivered. It been a nightmare…

November 6, 2025
Unprompted review
Wellheater logo

Reply from Wellheater

Hi Sue Scott,

Thank you for bringing this to our attention. We’re sorry to hear about any inconvenience you might have experienced.

If you still need further assistance, feel free to reach out to us directly at support@wellheater.com 💬, and we’ll make sure to address your concerns right away.

Rated 1 out of 5 stars

Wellheater wicked company. I ordered just one of these useless…

I ordered just one of these useless heaters and I was billed for 3 at huge cost. I phoned them within minutes to demand a refund and the one I ordered.
I was told it had already been shipped
and could not be changed. This shop has to be closed down,they are thieves
it's a theft racket. And this item seems to be a serious health risk. Has anyone else noticed what I found, after about two weeks of use I began to suffer a hearing loss due to the constant whinning noise, I stopped using it and threw it in the rubbish bin. Since then
my hearing has improved again.
Stay well clear of this company and get them shut down.

November 1, 2025
Unprompted review
Wellheater logo

Reply from Wellheater

Hi Tony Sealy.

We're sorry to hear you feel that way.

We are committed to providing a legitimate and reliable service.

We have a refund policy in place, consistently deliver our products, and our customer support is here to assist you.

If you've encountered any issues, please get in touch with us directly at support@wellheater.com 💬 so we can address your concerns promptly.

Rated 1 out of 5 stars

Was going to buy a few

Was going to buy a few, so grateful for these reviews, will never purchase and will tell others not to!!

November 20, 2025
Unprompted review
Wellheater logo

Reply from Wellheater

Hi Beverley Wilson.

We're sorry to hear you feel that way.

We are committed to providing a legitimate and reliable service.

We have a refund policy in place, consistently deliver our products, and our customer support is here to assist you.

If you've encountered any issues, please get in touch with us directly at support@wellheater.com 💬 so we can address your concerns promptly.

Rated 1 out of 5 stars

i hate to admit it but i'm another one…

i hate to admit it but i'm another one that has been conned by this company.i ordered 1 and was billed for 4.what should have cost £40 turned out to cost £220.there's something in the website that does this.i've been told by paypal that it ticks the "automatic payment " box.as per other commentators they refused to cancel and refund within an hour of me finding out.they wanted me to accept and return AT MY COST.now to contact my bank. this company's practices should be black listed

November 19, 2025
Unprompted review
Wellheater logo

Reply from Wellheater

Hi.

We're sorry to hear you feel that way.

We are committed to providing a legitimate and reliable service.

We have a refund policy in place, consistently deliver our products, and our customer support is here to assist you.

If you've encountered any issues, please get in touch with us directly at support@wellheater.com 💬 so we can address your concerns promptly.

Rated 1 out of 5 stars

Do not buy this heater

Do not buy this heater. Just does not put out enough heat to make any noticeable difference to even the smallest space. You have to be stood with in 30cm to feel any heat.

November 15, 2025
Unprompted review
Wellheater logo

Reply from Wellheater

Hi John 👋,

We’re sorry to hear that you’re not completely satisfied. Your experience is very important to us, and we appreciate your feedback! 💬💙

Could you please reach out to our support team at support@wellheater.com with more details about the issue? Our team is here to help and will work hard to find the best solution for you, whether that’s a replacement, refund, or another resolution.

Thank you for giving us the chance to make this right! 🙏

Rated 1 out of 5 stars

Day light robbery- a drop scompany…

Day light robbery- a drop ship company with false marketing, AI chat bot doing all the correspondence and distributing a device which would never pass a safety test.
It was my elderly vulnerable father who fell prey to their scam
They should be sued!!!

November 15, 2025
Unprompted review
Wellheater logo

Reply from Wellheater

Hi Julia Rous.

We're sorry to hear you feel that way.

We are committed to providing a legitimate and reliable service.

We have a refund policy in place, consistently deliver our products, and our customer support is here to assist you.

If you've encountered any issues, please get in touch with us directly at support@wellheater.com 💬 so we can address your concerns promptly.

Rated 1 out of 5 stars

I'm surprised people are conned into…

I'm surprised people are conned into buying this rubbish. How an earth do you think they work? Electricity. It is so obviously a scam. Facebook and unsolicited ads...Come on people wise up !!! It's the modern equivalent of the lottery win where you never bought a ticket. Just delete and move on.

November 9, 2025
Unprompted review
Wellheater logo

Reply from Wellheater

Hi Andrew.

We're sorry to hear you feel that way.

We are committed to providing a legitimate and reliable service.

We have a refund policy in place, consistently deliver our products, and our customer support is here to assist you.

If you've encountered any issues, please get in touch with us directly at support@wellheater.com 💬 so we can address your concerns promptly.

Rated 1 out of 5 stars

Fake physics

Another day that YouTube let a scammer use their platform to lie to the public about their product. Every time it gets colder you find another 'miracle' heater turns up on the market swearing it can heat a room for pennies and this one is no different. It tries to bamboozle with phony science that can't actually work unless they have somehow got around those pesky laws of physics but it sounds good so there are people who believe it. Unfortunately for the human race, you can't get high heat from a plug in device for almost zero cost, high heat requires a large amount of energy which cost a whole lot of money, if this heater could do what they promise we would be on the way to solving global warming because we would have a 'miracle' energy source. Honestly, this cannot work, the maths doesn't add up, avoid at all costs.

November 9, 2025
Unprompted review
Wellheater logo

Reply from Wellheater

Hi MeonlyMe.

We're sorry to hear you feel that way.

We are committed to providing a legitimate and reliable service.

We have a refund policy in place, consistently deliver our products, and our customer support is here to assist you.

If you've encountered any issues, please get in touch with us directly at support@wellheater.com 💬 so we can address your concerns promptly.

Rated 1 out of 5 stars

DON'T BUY IT. RIP OFF.

If you are thinking about buying the heater...one....that's advertised on YouTube. STOP. You are about to be scammed. I thought that I was buying one heater for £49.99. Nope. They fixed it up and sold me three for over £150. And you will not know anything about it. Until and unless you check your bank or payment method....I smelled a rat and 18 minutes after purchase I emailed them and tried to cancel the order. Three times. Each time they said that they send the order to their warehouse and by 1 hour your order is on its way. They obviously didn't check how long it was since I bought it. 18 minutes, so I was ok I thought. Nope. They still insisted that it was too late....Luckily for me I paid with PayPal and they sorted it out within a hour...don't fall for this devious offer.
...and I have just found out that this is some of the immigrants that came by boat and have set up several bogus companies, each selling complete garbage heaters that are made in cheena. That says it all really.

November 6, 2025
Unprompted review
Wellheater logo

Reply from Wellheater

Hi Kevin,

Thank you for reaching out, and we apologize for any confusion caused by a billing issue. We understand how frustrating unexpected charges can be.

If you could please provide your order number and any related details to support@wellheater.com, we’ll prioritize reviewing your account and promptly correct any errors.

Rest assured that any extra charges will be refunded as soon as possible.

Thank you for your patience as we work to resolve this for you! 🙏💙

Rated 1 out of 5 stars

This product is crap and scam

This product is absolutely misleading. The general public and the company should be shut down.
I checked on Which?
And this is their findings:
The WellHeater product from wellheater.co.uk is widely considered misleading and potentially part of a scam. Numerous reviews and investigations reveal it does not live up to its advertised claims.

November 3, 2025
Unprompted review
Wellheater logo

Reply from Wellheater

Hi Khalid.

We're sorry to hear you feel that way.

We are committed to providing a legitimate and reliable service.

We have a refund policy in place, consistently deliver our products, and our customer support is here to assist you.

If you've encountered any issues, please get in touch with us directly at support@wellheater.com 💬 so we can address your concerns promptly.

Rated 1 out of 5 stars

SCAM Avoid at all costs

SCAM I ordered I heater and a remote and shipping.
My email kept pinging, they took money from my PayPal and then my bank account until my bank stopped it. They took 167.73 euro. There is no way to stop all the transactions. It’s daylight robbery.
Beware of buying on Face Book.
Go to Trust Pilot and check it out first. I have contacted PayPal and Bank to get my money refunded!

October 27, 2025
Unprompted review
Wellheater logo

Reply from Wellheater

Hi Christine Shepherd.

We're sorry to hear you feel that way.

We are committed to providing a legitimate and reliable service.

We have a refund policy in place, consistently deliver our products, and our customer support is here to assist you.

If you've encountered any issues, please get in touch with us directly at support@wellheater.com 💬 so we can address your concerns promptly.

Rated 1 out of 5 stars

DO NOT BUY

DO NOT BUY, IT'S A SCAM.
I ordered 1 heater and 1 remote control, and the software placed orders for numerous items in excess of £200......
I contacted them immediately, they tell you the orders have already been sent....
I am now awaiting a response as to how I can return the items that I NEVER ORDERED, nothing no response.

November 4, 2025
Unprompted review
Wellheater logo

Reply from Wellheater

Hi Shirley Taylor 👋,

We’re sorry to hear that you’re not completely satisfied. Your experience is very important to us, and we appreciate your feedback! 💬💙

Could you please reach out to our support team at support@wellheater.com with more details about the issue? Our team is here to help and will work hard to find the best solution for you, whether that’s a replacement, refund, or another resolution.

Thank you for giving us the chance to make this right! 🙏

Rated 1 out of 5 stars

Unhappy customer

I ordered 1 Well heater and the invoice arrived for 6!
I contacted the company straight away and within 5 minutes of placing the order and mentioned their mistake. They told me they had already been packaged and dispatched. I cannot believe that that was the case.
Now they have said that when they arrive, I can always return them but at MY expense
I am VERY unhappy and would recommend that people avoid this company.

October 31, 2025
Unprompted review
Wellheater logo

Reply from Wellheater

Hello Liz Studd,

We’re truly sorry to hear you didn’t have the experience you were hoping for. Your satisfaction is our top priority, and we’re here to help! 💬✨

When you have a moment, could you email us at support@wellheater.com with more details? Our support team will carefully review your concerns and work toward a resolution that meets your needs, whether that’s a replacement, refund, or something else.

Thank you for allowing us to improve your experience! 🙏

Rated 1 out of 5 stars

It’s just my opinion but DO NOT buy…

It’s just my opinion but DO NOT buy this heater. It’s a massively underwhelming, overpriced piece of tat ,manufactured in, well you can probably guess where! The website expectations far outweigh reality. The remote control didn’t work. Don’t get sucked in by the advertising like I, and many others did. I’ll just write this off as an expensive lesson, but I advise you all to avoid.

November 1, 2025
Unprompted review
Wellheater logo

Reply from Wellheater

Dear david keates👋,

We're sorry to hear you feel that way. We're dedicated to offering a trustworthy service.

We aim to ensure your satisfaction with our refund policy, consistent product delivery, and responsive customer support.

Please contact us at support@wellheater.com, and we'll swiftly address your concerns.

Rated 1 out of 5 stars

I ordered 1 heater and they invoiced me…

I ordered 1 heater and they invoiced me 3 plus remotes and would not cancel my order 5min after messaging them . SCAMMED

November 1, 2025
Unprompted review
Wellheater logo

Reply from Wellheater

Hi Miss A Earlie,

Thank you for reaching out, and we apologize for any confusion caused by a billing issue. We understand how frustrating unexpected charges can be.

If you could please provide your order number and any related details to support@wellheater.com, we’ll prioritize reviewing your account and promptly correct any errors.

Rest assured that any extra charges will be refunded as soon as possible.

Thank you for your patience as we work to resolve this for you! 🙏💙

Rated 1 out of 5 stars

Do not purchase anything from this company

Please do not purchase anything from this company. Ordered one heater and one remote control, received four heaters, four remote controls and a warranty priced at £189. I contacted the company within two minutes after realising they had taken £189 from my bank. I was advised that my order had already been shipped!!! When I received the items I returned them the next day. Now awaiting refund. But if not forthcoming I will open a resolution with Paypal.

October 18, 2025
Unprompted review
Wellheater logo

Reply from Wellheater

Hi Elizabeth Thomas,

Thank you for reaching out, and we apologize for any confusion caused by a billing issue. We understand how frustrating unexpected charges can be.

If you could please provide your order number and any related details to support@wellheater.com, we’ll prioritize reviewing your account and promptly correct any errors.

Rest assured that any extra charges will be refunded as soon as possible.

Thank you for your patience as we work to resolve this for you! 🙏💙

Rated 4 out of 5 stars

Not an effective product

The 4 stars is not for the product which is rubbish not effective at all even after having it on for an hour at the max temp which in itself is debatable.

However the 4 stars are for Customer Services as they replied immediately when I complained about the effectiveness of the heater requesting a return as per their advertised 30 day guarantee. After offers of a part refund, I accepted 75% of total cost without returning the heater. I had my refund paid back via Paypal within 2 days

October 27, 2025
Unprompted review
Wellheater logo

Reply from Wellheater

Hello Theresa Duffy,

We’re truly sorry to hear you didn’t have the experience you were hoping for. Your satisfaction is our top priority, and we’re here to help! 💬✨

When you have a moment, could you email us at support@wellheater.com with more details? Our support team will carefully review your concerns and work toward a resolution that meets your needs, whether that’s a replacement, refund, or something else.

Thank you for allowing us to improve your experience! 🙏

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