It's so annoying that you have to check in with both wellhub and the provider for a class. I wasn't able to check-in with wellhub one time and I either had to pay a fee or wait until the following m... See more
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So far, using this service for the last month or so, no complaints. When I started, I was hesitant because I already had another service set up, and change is always something that people don’t like t... See more
Company replied
Although my membership was basic, it allowed me access to so many different kinds of gyms and classes closest to home. It also included body massages twice a month.
Company replied
Lorenzo helped me very quickly and showed great active listening. He solved my problem efficiently. Highly recommended
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Company details
Written by the company
Wellhub is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. More than 15,000 companies in 11 countries use Wellhub to give their millions of employees access to best-in-class corporate wellbeing programs that are proven to drive widespread employee adoption and engagement. With Wellhub, employees can check-in with their wellbeing every day. The result is better productivity, higher retention, and lower healthcare costs. This is the Wellhub Effect.
Contact info
30 Irving Place, 8th Floor, 10003, New York, United States
- www.wellhub.com
- wellhub.com
4.1
Great
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Horrible app and Customer Service
Horrible app and customer service, they lock you out after 2 no shows/late cancellations which is very harsh, especially for people who may have unpredictable work commitments. Since that is their policy, you'd think there would be some type of leniency now and again, but their customer service is appalling. In one instance, there was an issue with the app that didn't allow me to check in before or after my class so it was incorrectly marked as a no show. I contacted customer support right away to get them to rectify it but they were not able to see the no show at the time, so they told me to contact them again at a later time. When I did, the person I spoke to (Daniela), refused to reverse the no show, accused me of lying and said based on my history, she can't reverse it and told me I had to pay extra to remove the block. The app was down this morning for hours so clearly there are bugs with the app but they refuse to take any responsibility or care for their customers. I would not continue with this app if I had another choice - the hassle to deal with the app, policies and support staff is not worth any money you might save.
Edit: spoke to another customer care person (Palmoa) and she helped me revert it right away. I don't know why only certain agents are helpful, I've wasted so much time on numerous occasions with staff that refuse to help.
October 20, 2025
Unprompted review
Reply from Wellhub
Hi There,
We are so sorry to read this, and we sincerely apologize for the negative experience you've had.
First and most importantly, we are glad that Paloma was able to quickly resolve the incorrect 'no show' for you.
We recognize how frustrating it is to be passed between multiple agents. Your time is valuable, and we sincerely apologize for the delays in achieving a resolution.
Thank you for being transparent about both the failure and the resolution received, it helps us identify areas for improvement. Thanks for sharing your experience.
Great concept terrible customer…
Great concept terrible customer service. Paused membership due to a broken bone but hadn’t recovered as quickly as I’d hoped so contacted them to request a further extension. After 9 days they eventually declined this saying only one pause allowed and no extensions which I think is very harsh as I have medical certificate but losing 9 days of use of any facilities due to the delayed response is also unfair imo so I requested extension of the time it took them to respond - declined by wellhub.
Well done great customer service - won’t be recommending you to anyone else now!!
October 16, 2025
Unprompted review
Reply from Wellhub
Hi There,
Thank you for your feedback. We apologize for the negative experience, and we hope you get well soon.
We confirm that the agent correctly applied our policy: we are unable to extend the membership pause.
However, given the medical nature of your situation, we would like to discuss your case further. We will send you an email shortly.
Best :)
Terrible customer swmervice
An absolute disgrace how this app operates. After years of being registered with them — first through my company back when it was Gympass, and later through a family member — they suddenly kicked me out, claiming I hadn’t done a check-in, which was completely false. Both the club where I was training and I myself sent them proof of the check-in, yet they still decided to throw me out. Years paying for their most expensive plan, the Diamond one, only to be treated like this. Truly shameful.
September 1, 2025
Unprompted review
Reply from Wellhub
Hey there, Alejandra! Thank you for your feedback!
We sincerely apologize for the inconvenience this situation has caused you.
We want to confirm that we have already addressed this issue with your account holder through a different communication channel. As we previously communicated, the only family members eligible for addition are parents, children, and partners. Unfortunately, siblings do not qualify under this policy.
We sincerely hope to welcome you back in the future with a valid eligibility key! If you have any further questions, please reach out to our Help Center at https://helpcenter.gympass.com/es-es or you can DM us on Instagram @wellhub or Twitter/X @wellhubhelp.
It had its time…
I used to love Gympass/Wellhub and have had over 300 check-ins to date. However, those good years are far gone.
The company is clearly profit-heavy and has shifted a lot of Gold companies into Platinum and Platinum companies into Diamond, which at nearly £200 a month really isn't worth it. They've also moved premium classes from 6 to each brand to 6 a month in total. And not to mention about the new penalty system...
The only reason to use this app is if you somehow have a niche gym that you go to and is on one of the cheaper plans.
The app interface is absolutely horrendous and so much harder now to find any gyms when the filters dont work properly nor access to a website (it's all ran via the app). Quite often, classes do not show as booked at the gym I attend. I also have partners marked under favourites that I cannot remove now despite them leaving the platform due to pop-ups such as "this partner isn't on the platform anymore" that won't let me do anything past that stage (such as remove them).
Lastly, I was charged two premium credits for a class I attended and then couldn't get a credit back, even though I pay for 6 premium credits a month. I had to chase this for about 3-4 months to just get something like £12 (or so, can't remember) back into my account.
Considering how everything is getting worse, I'd stay away from this plan. It's a shame it's gotten so bad now :(
October 14, 2025
Unprompted review
Reply from Wellhub
Hello, Peter! Thank you for reaching out and providing such a detailed and honest review. We sincerely apologize that your experience with Wellhub has declined. We take your feedback very seriously.
We recognize that the reclassification of gyms into higher tiers can be disappointing. Please know that these adjustments are necessary to support the long-term sustainability and fairness of our network for thousands of partners worldwide. Our new late cancellation and no-show system was also introduced to promote fairness for all users and partners by ensuring that spots are available to those who intend to attend.
To address the app issues you mentioned, we recommend verifying that both your phone and the app are updated to their latest versions. Additionally, reinstalling the app may help resolve some of the performance issues you're experiencing.
If you have any further questions or need additional assistance, please do not hesitate to contact our Help Center at https://helpcenter.gympass.com/en-us, or you can DM us on Instagram @wellhub or Twitter/X @wellhubhelp. We're here to help!
i LOVE wellhub!!
i LOVE wellhub!!! so convenient and motivated me to get back in the gym. i couldn't use a gym fee as the reason why i don't go anymore because my membership is free lol love it hereeee
October 10, 2025
Unprompted review
Reply from Wellhub
Hi there! Thank you for your wonderful review! We're delighted to hear that Wellhub has inspired you to return to the gym and focus on your wellness. It's great that you're taking full advantage of your membership. Keep up the excellent work!
WellHub is making my life Well.
The app is easy to use with my smartphone and I love that I have options for other locations.
October 6, 2025
Unprompted review
Reply from Wellhub
Hi there, John!
Thank you for your wonderful review! We are delighted to hear that you find the app user-friendly and that you're enjoying the flexibility of having so many partner options. Thank you for being a valued member of the Wellhub community! ❤️
I have been with WellHub for 1 week and…
I have been with WellHub for 1 week and there has been no end of problems and difficulties. I joined due to the availability of gyms close to my home. However, upon signing up and paying I was unable to access the facilities due to one provider stating they have not been affiliated with WellHub for 3 years and have asked multiple times to be removed and these requests have been ignored. I have also been unable to access The Gym Group due to issues with providing codes to new members. An issue has been raised and I await resolution. If services cannot be used then they shouldn't be advertised which is a clear breach of the consumer protection from unfair trading regulations 2008 'false or misleading information'
October 8, 2025
Unprompted review
Reply from Wellhub
Hi Kai,
Thank you for taking the time to share your experience, and please accept our sincere apologies for the extremely frustrating start to your Wellhub journey. We understand your disappointment, and we want to address your concerns immediately.
We are glad to inform you that the technical issue regarding the check-in and code provision for The Gym Group (TGG) has now been resolved.
We kindly invite you to contact us here: https://helpcenter.gympass.com/en-gb/contact so we can explain the updated procedure for registration with TGG and ensure your account is set up correctly.
Please also let us know the name and location of the provider who stated they are no longer affiliated. This will allow us to investigate immediately and remove the listing if necessary.
We look forward to hearing from you.
No instructions on what to do for firstj…
No instructions on what to do for first registration with The Gym Group... there is no human help available in the support section. Just FAQs which don't cover this issue.
Edited: my issue was looked into after I persisted with support. Not ideal and still waste of time. I expected it to work first time.
October 6, 2025
Unprompted review
Reply from Wellhub
Hello Mo,
Thank you for updating your review. We are pleased to hear that our team was able to resolve your registration issue with The Gym Group.
We understand that the process was not ideal, and we sincerely apologize for any inconvenience this may have caused. Having successfully resolved your issue, we would greatly appreciate it if you would consider revising your previous rating.
Please feel free to contact us again if you need any further assistance. We are always here to help! Don't hesitate to reach out to our Help Center at https://helpcenter.gympass.com/en-us, or you can DM us on Instagram @wellhub or Twitter/X @wellhubhelp.
Amazing I like it very much itz easy…
Amazing I like it very much itz easy use to any city lv it
October 6, 2025
Unprompted review
Reply from Wellhub
Amazing feedback, thank you!
We are so happy you love the app :) That makes our day! Happy training! 🤸🏋️♀️
Love that it has multiple places
Love that it has multiple places. Only once a day though. Not that I need more than that.
October 3, 2025
Unprompted review
Reply from Wellhub
Hi there, Fredy!
We appreciate your rating and review! It’s fantastic to hear that you’re enjoying the variety of partners available through the Wellhub app! Depending on your plan, you might have access to classes or private training sessions in addition to your daily standard booking. If you’d like to explore how to maximize your specific plan, feel free to reach out to us at our Help Center at https://helpcenter.gympass.com/en-us, or you can DM us on Instagram @wellhub or Twitter/X @wellhubhelp. We’re always here to assist you!
Very user friendly and convenient
Very user friendly and convenient. The app is very easy to navigate and check in at the gym 10/10
September 29, 2025
Unprompted review
Reply from Wellhub
Hi there, Sam!
Thank you for your amazing review. We are glad to see you are having a positive experience using our app and that you find it very user friendly and convenient to navigate and check in at the gym!
Thanks for sharing your positive experience! We look forward to supporting your continued wellness journey!
Gym Number
The number of Gyms you have at your finger tips is great and really helpful for keeping motivated due to life admin. Sometime it's just not possible to get to the gym near your usual place and you can just select the nearest place available and rock up. fantastic.
September 30, 2025
Unprompted review
Reply from Wellhub
Hello! Thank you very much for your kind review. We are delighted to hear that you are enjoying the app and the variety of partner gyms available to you. We truly appreciate your dedication as a member and look forward to continuing to support you on your wellness journey!
Flexible and Convenient. Works well for busy professionals.
I've been using WellHub for a month now and I really love it. The best part is the flexibility to attend any gym that is convenient. My schedule changes everyday with random times available between activities and meetings. I am able to schedule in gym time throughout the day.
September 29, 2025
Unprompted review
Reply from Wellhub
Hi Nora,
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you are enjoying your experience with our app and partner gyms. It's great to know that our app helps you easily prioritize wellness despite your busy and changing schedule. We look forward to continuing to support your fitness journey and providing a positive experience in the future!
Reply from Wellhub
That's fantastic to hear! We are so glad you loved it. Thank you for the 5-star review! 😍
Great environment to work out
Great environment to work out, equipments are in good condition
September 28, 2025
Unprompted review
Reply from Wellhub
Hi Kelvin,
We're so pleased to hear you had such a great experience at the location!
It's our goal to connect you with facilities that offer a great environment and top-condition equipment. Thank you for sharing your positive feedback!
Good equipments
Good equipments, calm environment and clean and comfortable overall.
September 27, 2025
Unprompted review
Reply from Wellhub
Hi Kibrom,
We love that you had such a positive experience at the facility! Our purpose is to connect our users with the best centers.
Thank you for the review, and keep up the great training! :)
Use it regularly
This used to be Gympass, and I really appreciate being able to use it when I travel. It's also helped me to access gyms I wouldn't be willing to pay for monthly because I can't go regularly, so I'm always glad that I can use this app. I also try to take advantage of the premium subscriptions available for the other health apps at my level.
September 26, 2025
Unprompted review
Reply from Wellhub
Thank you very much for your wonderful rating! We’re delighted to hear that Wellhub has made a positive difference for you and that you’re fully enjoying your plan. We truly appreciate having you as a valued member of Wellhub 😊
Reply from Wellhub
We love that you love Wellhub and find the experience so great. Thank you for the five stars, Ahmad, it means a lot to us! 🙌
Very easy and straight forward to use!
Very easy and straight forward to use!
September 3, 2025
Unprompted review
Reply from Wellhub
That's exactly what we aim for! Thank you so much for the five-star review! 😍
Disappointing service
Disappointing service, I wanted to carry on using the Wellhub service which it states you can do after leaving my current company. I went in to change my email to my personal one as stated but could see my account was already locked. I explained all this to Ilaria in the customer service team and her response was a copy and paste response basically saying there was nothing they could do. After paying for the service for a few years I didn't expect to be met with a 'computer says no' approach. Absolutely gutted after the amount of people in my business I recommended to the service over the years.
September 25, 2025
Unprompted review
Reply from Wellhub
Hi Tom,
We sincerely apologize for the negative experience.
We’ve checked your account and can confirm you are already in contact with our support team. You’ll receive an email with more specific details shortly.
To continue using Wellhub as a former employee, one of the key requirements is to successfully update your corporate email to a personal one. Unfortunately, if you no longer have access to your former work email, our security protocols prevent us from manually making that change due to data protection policies.
We truly regret that we can't help you secure your account in this situation, but we will be processing a refund for the days you couldn't use the service.
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