Wells Fargo Reviews 762

My main branch on 90th and Via Linda in Scottsdale was a 5 star for personal service and friendly employees then just last week they added two new tellers, rude, not friendly. Not sure where the 5 star people went.

I gave one star should be zero stars.

I was robbed and blocked from withdrawing! I'd be broke if Topciphertrails hadn't intervened. Fake site

I have maintained an auto loan with Wells Fargo Auto since December 2019. For nearly six years, I have had a perfect payment history.

The issue concerns my payment for August 2025. This payment was initiated via Charles Schwab Bill Pay; the funds were successfully deducted from my account, and a check was mailed to Wells Fargo. When the payment did not post, I contacted Wells Fargo immediately. I have been in contact with their customer service department approximately twice a month for the past five months to resolve this missing payment, while continuing to make all subsequent monthly payments on time.

In January 2026, an investigation by Charles Schwab confirmed that the check was lost in the mail and never cashed. This was a third-party error outside of my control.

Despite my consistent communication and 6-year history of on-time payments, Wells Fargo has assessed $96.84 in late fees. When I requested a waiver of these fees given the proven mailing error and my diligence in resolving it, the representative was dismissive, telling me effectively "tough luck" and to "make payments on time next time.

This so called bank had a nerve to deny my credit card application despite of excellent credit history, credit score in 700s, checking account with direct deposit at this bank and an offer from the bank! There was absolutely no reason to decline my application, no way to talk with someone who makes the decision, therefore I immediately closed my checking account and will never bank there again. I had my concerns before and see now that I had to trust those unfavorable reviews I have seen prior to opening the account. Do not trust Wells Fargo!

So these extra fees, Wells Fargo charges are ridiculous. Three dollars if you use ATM that is not theirs. So not only are you paying the ATM fee? You’re also paying Wells Fargo for using their card. That’s not all I checked my last months statement and there was $15 monthly service fee. I found out that you now have to carry like $1500 in your account. Otherwise you’re gonna be charged $15 monthly service charge. Used to be $500 and it was a $10 service charge if you didn’t keep $500 in there now it’s $1500. You must leave in there or you will be charged a $15 monthly service fee.😡

Recently a wells fargo customer noticed a $1400 computer repair bill on their account.
WF said that it was legit and they would not refund.
The customer contacted the computer repair shop who confirmed that no such transaction occured.
So WF basically just stole $1400

Wells Fargo took over $200 in fees on transactions that were no fault of mine.

You are first world class thieves-
You are single handedly the most disgusting sub humans I have ever had to work with-

You folks don’t give a good god dam about anyone but yourselves-
Your branch mangers are all bullies-

You unethically held a disability check for a month in 2022 when I was sick with breast cancer-
According to you that type of thing is funny-

My uncle made a cash payment to my checking account for my disabled mother who needs medical treatment and you are hanging on to it with some excuse about 1-2 business days

It’s cash- it’s cash- what exactly is pending here?

It’s a cash deposit-

You folks are a subhuman disgrace to humans

There is nothing ethical about your bank-

Unable to get a refund for a purchase that was made, unlike Chase, you have to get your refund approved by Wells Fargo. Go Figure!!! DO NOT USE WELLS FARGO for large purchases, you will LOSE YOUR MONEY.

Worst bank and they took 3500$. They are the scammers. Please don’t fall for their offers credit cards. Please don’t go with well Fargo especially with closets by design.

I’ve never dealt with a worse excuse for a bank. They continued to charge me while my account was already overdrafted, causing the balance to spiral to over 100 negative. I asked them to fix it, and they claimed they couldn’t. They could have easily stopped the payments, but chose not to. When I called to close the account, they confirmed the negative balance would remain forever and could hurt my credit — all while refusing to reverse their own errors.
Meanwhile, apps like Cash App and PayPal never let me go negative, so it’s obvious this is a profit-driven failure, not a technical limitation. Hundreds of branches, thousands of employees, and this is the best they can do? Absolutely pathetic. I refuse to pay a cent, and I recommend anyone with functioning brain cells stay far away from Wells Fargo.

I am a customer of Wells Fargo for over 20 years, and this experience has completely destroyed my trust in the bank.

On December 18, I initiated a wire transfer through the Wells Fargo mobile app to pay a supplier. I was informed that there was a “security risk” and was instructed to complete the wire transfer in person at a branch. I immediately complied and went to a local branch the same day. The in-branch wire transfer was completed smoothly, and at no point was I clearly warned that the transfer might not be processed.

That is where the problems began.

Several days passed and my supplier still had not received the funds. I called customer service and was told that the wire was “still being processed,” with no clear explanation or timeline. Feeling that something was wrong, I went back to the branch. This time, I was told the wire transfer had been flagged and needed to be reviewed by the security department — and that no one could tell me how long this review would take.

Being told “we don’t know” and “you just have to wait” for a time-sensitive business wire is extremely unprofessional.

After waiting several more days with no progress, I returned to the branch again. Only after a heated argument did the staff finally provide me with a wire transfer receipt. Based on that, I reassured my supplier that the funds would arrive shortly.

They never did.

Because the payment was delayed for so long, my supplier became understandably upset and ultimately sold the goods to someone else, causing me real financial loss and reputational damage. Furious, I went back to the bank demanding an explanation. Only then was I told that the wire could not be completed because the amount was too large.

At that point, I was completely exhausted.

If the amount was an issue, why was this not disclosed at the very beginning?
Why was I allowed to proceed, wait for weeks, make repeated phone calls and branch visits, and receive conflicting information from different staff members?
Why did no one take responsibility for clear communication or follow-up?

For a major financial institution — and one I had trusted for over two decades — this level of disorganization, lack of transparency, and disregard for a long-term customer is unacceptable.

As a result, I closed my Wells Fargo accounts and moved my funds to JPMorgan Chase.

This was not just a failed wire transfer.
It was a complete failure of customer service, accountability, and trust.

I sincerely hope Wells Fargo takes issues like this seriously — because the real problem here was not “security,” but poor communication, inconsistent internal processes, and a lack of respect for loyal customers.

Didnt close the account when i asked

Every time I go into my local branch and ask for rolls of coins it is like asking for some miracle to happen. It seems only the manager can make anything happen in this bank. No one else has the authority to carry out the most basic transactions. This is called "a single point of failure." If the manager is busy or gone, forget about it. Need to get into your safe deposit box? Sit and wait. Need coins. Stand and wait until you get fed up and leave. Poorest customer service ever!

I would give Wells Fargo negative stars if that were a thing. Wouldn’t allow my 75 year old dad to use his debit card claiming fraud which is totally false. Every single transaction was denied. He had to call in every single time only to get some dingbat rep. They refused to send the check out when he closed his account. We have been dealing with this for a month already.

WORST CUSTOMER SERVICE EVER!!!!!
I have been a WF customer for 35 years. I am currently on an extended trip in Europe and recently had issues with online banking verification, so I called WF to resolve this. To make a very long story short, I spent 8 HOURS on international phone calls over the course of 2 weeks and spoke with multiple reps. I was advised one solution by a rep and when that didn't work, the next rep told me that the previous rep was wrong - and then suggested another solution. When that solution didn't work, the next rep, AGAIN said the previous rep was wrong and suggested another solution. This went on an on, until finally a rep told me that the only way to resolve my issue was for me to fly back to the U.S. and come into a branch. If I did so, the issue would be resolved in 5 minutes. I told them that an international flight costing me a few thousand dollars + a couple days of lost work, was an ABSOLUTELY RIDICULOUS solution for something that can be resolved in 5 minutes. I offered to send them any documents they required (passport, drivers license, birth certificate, etc). I also suggested they could ask me any security questions or anything else they needed, but they refused to help me. At one point when speaking to a rep, I asked to speak with an upper level supervisor. When the rep told me all supervisors were busy, I said that I was happy to wait on hold, but she refused to put me on hold??
I'VE NEVER EXPERIENCED SUCH HORRIBLE CUSTOMER SERVICE IN MY LIFE!! There is no "personal" service remaining from this company. The reps simply read a computer screen for solutions. Like robots, they repeat what they see on the screen and they don't make any personal effort to help you.
As such, the moment I return home to the U.S., I'm closing my account and moving it elsewhere.

Having to wait 60 days after you make the quailied deposits is unnecessary and frustrating. I’ve done these qualifying deposits with other banks and receive the bonus instantly after qualifying. Once I get my bonus I’m definitely taking my money out of this bank

After 20 plus years of being a customer of Wells Fargo Bank i am in the process of closing my account and signing with their competitor Chase Bank.
I had a disastrous, frustrating and unacceptable 3 month + claim experience against a merchant via the Wells Fargo claims department. Nothing this Wells Fargo department did made sense. 2 +2 = 5 to them on virtually every point. Communication and information was inconsistent and faulty. My evidence was discounted and the merchants non evidence was given more weight. Information, explanations and feedback from them could not be counted on. Information they promised in writing to provide me with they never followed through on.
In total frustration with this Well's Fargo department, I filed a complaint against Wells Fargo with the federal Consumer Financial Protection Agency. Within a matter of days I had a telephone call from the Wells Fargo Executive Offices saying they had reviewed my claim and settled my claim against the merchant in question in my favor and redeposited the funds in my account.
The Wells Fargo claims department where I originally filed the claim against the merchant three plus months ago however still doesn't have a clue. They still have found against me in the same case (they have been overruled however,) and they will not share details with me that they previously said that would. To them the case is still open but at the same time they have found against me, my evidence to the contrary.

I asked myself if I could vizualize going through something similar with Wells Fargo regarding another claim possibly in the future and I could not.
My conclusion was that I had lost all faith and confidence in Wells Fargo to handle a simple dispute at this level fairly and professionally . I never felt 'heard' by them even though i used every means necessary to get a fair hearing. Even using the branch manager and my Wells Fargo business representative for support and to intercede. They were as baffled as I was
by the lack of good sense coming from the claim department regarding my case.
I was eventually vindicated but only because I filed a complaint against Wells Fargo via the Federal Government for the obvious unfairness in the way my case was being handled.

Ironically, Wells Fargo is advertising that they will pay a cash bonus to any new customer who opens an account with them while at the same time they are losing a 20 year customer(me) because of their own incompetence and neglect. To me that makes no more sense than the Wells Fargo Claims Department that treated me so badly.

Edward Kanzler

P.S.: An unexpected side benefit: Chase Bank is paying me a bigger sign in bonus than Wells Fargo pays its new customers.

I had a CD with WF (4 month at a decent interest rate), but when the CD matured,, they rolled it over into a terrible CD (paying just 1%) with just a 10-day window to close it out without penalty -- even though that 10 days included Xmas and New Years days. Now they are instituting a 3-months interest penalty to close it out. I'll never do business with them again.

Worst service ever. I was completely lied to. My account was open for a total of 3 days before I closed it. I deposited money into account on Friday and was told I couldn’t use any features until “security hold” was released days later. It was over the holidays so I was stuck without access to my money for days.