The customer service I received from them was beyond exceptional. Quick replies, always helpful and super friendly. Haven't used the products yet but hopefully no issues.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
When it comes to plumbing supplies, I found Wellson's offer great value for money, fast delivery and great after sales service. I would definitely recommend and purchase again.
we bought a kitchen sink tap. the product is beautiful, and i was really happy with both the speed of delivery, communication of Wellsons and the product delivered. would definitely buy again.
The product seems very good. Time will tell but the price is terrific. Delivery a little slow and the price to upgrade to express post is exorbitant. You have to be organised as it is a process to get... See more
Company details
Contact info
Unit B1, 12-21 Mandible Ave , 2015, Alexandria, Australia
- 1300265812
- sales@wellsons.com.au
- wellsons.com.au
4.5
Excellent
492 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service, have a bit of an issue with one of the outlets it won’t fit some appliances but other than that I am happy
June 24, 2024
Would not recommend
Would not recommend, I had to return my shower, paid for the return which is understandable, but on top of it, I was charged 20% processing fee for no reason.
June 11, 2024
we had very good after sales service
we had very good after sales service. Very fast response and courteous.
May 28, 2024
Welllsons are wonderful - don’t buy anywhere else!
Going through a huge Reno and have dealt with heaps of dodgy retailers but Wellsons have been incredible to deal with, shipping is fast, customer service is amazing and pricing has been sharp compared to their competitors. Had a couple of tiny issues relating to the products received and I immediately received a replacement 2 days later with no questions asked (other retailers made me jump through hoops and charge fees/delivery). Can’t fault Jessica - she is just an absolute angel!
May 29, 2024
Great personal service
May 21, 2024
Great responsive customer service and…
Great responsive customer service and very happy with the item
May 28, 2024
Prompt helpful service
May 27, 2024
Great service on a Friday night!
I messaged Wellsons outside of business hours via their chat service with just a couple of questions and received immediate response. The person I spoke with was amazing! Very knowledgeable about the Meir products I was interested in. They were so incredibly helpful I ended up ordering all my Meir bathroom tapware and accessories and was also able to take advantage of the sale before it ended saving hundreds! Definitely recommend the team at Wellsons, you won't be disappointed!
May 8, 2024
Very happy all round
I have already provided feedback, however was very happy with service and product
May 23, 2024
Excellent service
Professional, helpful and friendly service.
Found exactly what I was after.
Would highly recommend.
May 21, 2024
Heats and dries towels well
Heats and dries towels well. Looks great and takes up minimal space Better style than ladder towel rails as easy to just drape a bath sheet over it so no more towels left on the floor or on the shower
May 20, 2024
Helpful on the phone and quick…
Helpful on the phone and quick delivery. Product was great and just as it looked on the website.
May 9, 2024
Prompt delivery and order was well…
Prompt delivery and order was well protected. Easy to assembke
May 13, 2024
Delivered as promised :)
May 2, 2024
Fast delivery
Fast delivery, helpful customer service when I needed to contact them. The sink looks good, but unfortunately still in the box, as waiting on tradie, cannot wait to see in my new kitchen
April 11, 2024
Easy to deal with
Easy to deal with - tap ordered was delivered promptly However it is still in the box unopened - to be installed next month - hopefully all will be well
April 18, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.