wellsons.com.au Reviews 

492
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and the wonderful quality of the plumbing items purchased for their homes. Many people warmly appreciate the helpful staff members, the clear product descriptions, and the very reasonable prices offered across the entire online catalog. Some reviewers were not happy with occasional delivery delays, long waiting times, and frustrating communication from support teams during the ordering process. A few people also mentioned experiencing unfortunate issues with damaged goods, unexpected restock fees, or receiving incorrect items that required prompt customer service intervention.

What people talk about most

Product

Clients share ambiguous opinions on product experiences, ranging from high satisfaction to frustration. Many... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that orders often arrive promptly and are... See more

Service

Consumers find service to be positive and note that it is easy to do business here. Reviewers frequently... See more

Price

Customers consistently note positive experiences with price, highlighting that the costs are terrific and... See more

Quality

People report positive experiences with quality, noting that the items look very good and are worth spending... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The customer service I received from them was beyond exceptional. Quick replies, always helpful and super friendly. Haven't used the products yet but hopefully no issues.

Rated 5 out of 5 stars

When it comes to plumbing supplies, I found Wellson's offer great value for money, fast delivery and great after sales service. I would definitely recommend and purchase again.

Rated 5 out of 5 stars

we bought a kitchen sink tap. the product is beautiful, and i was really happy with both the speed of delivery, communication of Wellsons and the product delivered. would definitely buy again.

Rated 5 out of 5 stars

The product seems very good. Time will tell but the price is terrific. Delivery a little slow and the price to upgrade to express post is exorbitant. You have to be organised as it is a process to get... See more


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

492 reviews

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Hasn’t replied to negative reviews

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4.5

All reviews

(492)

51 reviews in the last 12 months

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Rated 4 out of 5 stars

Press fittings

Delivered as promised, only thing i would like better is that one fitting out of whole order (approx 100) was defective. I oredered more than needed so no drama to finish the job.

September 20, 2024
Rated 5 out of 5 stars

Helpful staff

Helpful staff, good range and pricing, kept me in the loop on backorder items, timely delivery.

September 12, 2024
Rated 5 out of 5 stars

Wellson's = honest advertising

Wellsons actually had the sink in stock, unlike others sites that only claimed to have it. It was delivered quickly without fuss.
Staff were very polite and helpful when spoken with.
I will definitely buy from Wellsons the next time I am in need of something that they carry.

September 17, 2024
Rated 5 out of 5 stars

Great customer service by phone and…

Great customer service by phone and email from Emily. Good range, helped me get some Caroma products too in a rush. Delivery consistent and prices are totally reasonable. I appreciate being able to pick up from the Warehouse too.

September 13, 2024
Rated 5 out of 5 stars

prompt, efficient, pleasant

Dealing with Wellsons was a pleasant experience from the first phone call. The job was booked for a specific time (not 'some time' a given day), and the guys arrived on time. They were friendly and efficient, completing the job neatly and without fuss.
Will definitely use Wellsons again.

August 27, 2024
Rated 4 out of 5 stars

Great service very efficient

Great service very efficient. I ordered a custom vanity for my new bathroom and was kept up to date on delivery times and it was very easy to schedule delivery.

August 22, 2024
Rated 5 out of 5 stars

A great experience from start to finish.

Everything we were looking for was easy to find, the products are quality and the prices reasonable. We also changed our mind on one of the finishes and the staff made it easy to exchange - the product we were exchanging was unused. Overall a great experience and the staff at the warehouse made it even better.

August 20, 2024

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