Clear and well informed ordering and delivery process. Early days for product effectiveness but so far so good. LED cap is rigid and seemingly one size so might not fit as well as expected, it would b... See more
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Review summary
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Product delivered to Northern Ireland as arranged using Royal mail, 48 hours tracked, but due to the Brexit situation it arrived after the first request for a product review. Unfortunately it takes l... See more
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I had an issue with my mobility scooter. It stopped moving. First it was a bit complicated to find a helpline but that is my bad I guess. My message was quickly picked up and after sending photos and... See more
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Slow delivery but item turned up perfect. Tried and love it would recommend it to others, easy to use and wipe clean, but zip hoops tend to come off easy, would recommend tightening before uses. Great... See more
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4.1
Great
3K reviews
Replied to 94% of negative reviews
Typically replies within 48 hours
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Reply from Welzo
Dear Customer,
Thank you so much for your kind words!
Quick, easy and convenient is exactly what we strive for, so it's great to know we delivered on that!
Thank you again for choosing Welzo, and we hope to see you again soon!
Kind regards,
The Welzo Customer Care Team
Pay attention when you purchase
They offered a much lower price for the product I wanted compared to other brands, which initially seemed great.
However, although I only intended to make a one-time purchase, they automatically signed me up for a subscription. If I hadn’t noticed it in time, I would have been charged repeatedly. To make matters worse, they also sent messages to my WhatsApp without my permission. This kind of practice feels very misleading and intrusive.
March 12, 2026
Unprompted review
Reply from Welzo
Hello Ike,
Thank you for bringing this to our attention. We understand your frustration about the subscription enrollment and the unexpected WhatsApp contact. This clearly wasn't the straightforward purchasing experience you were looking for, and we take your feedback seriously.
I'd like to invite you to reach out to us directly at hello@welzo.com so we can review your account, ensure the subscription has been properly canceled, and address the communication preferences issue.
We appreciate you taking the time to share your experience; it helps us improve.
Best regards,
The Welzo Team
Love it great product fast shipping…
Love it great product fast shipping wouldn't use anything else ☺️
March 12, 2026
Unprompted review
Reply from Welzo
Dear Customer,
Thank you so much for your wonderful review!
We're thrilled to hear that you love the product and that your order arrived nice and quickly.
Thank you again for choosing Welzo, and we look forward to serving you again soon!
Kind regards,
The Welzo Customer Care Team
Reply from Welzo
Dear Customer,
Thank you so much for your kind review!
We're glad to hear that you found the ordering process easy and that the product was just what you were looking for. That's exactly what we strive for!
Thank you again for choosing Welzo, and we hope to see you again soon!
Kind regards,
The Welzo Customer Care Team
Order placed online
Order placed online, great comms and swift delivery 😊
March 1, 2026
Unprompted review
Reply from Welzo
Dear Customer,
Thank you so much for your kind review!
We're really pleased to hear that you had a smooth online ordering experience, with great communication and swift delivery.
We always aim to keep our customers well informed every step of the way, so it's lovely to know that came through.
Thank you again for choosing Welzo, and we hope to see you again soon!
Kind regards,
The Welzo Customer Care Team
Blanket was delivered quickly and is…
Blanket was delivered quickly and is really good quality. I have chronic inflammation due to endometriosis and hEDS so although it is still early days using the blanket I have already noticed how it helps my muscles relax more and makes it easier to do some good stretching. Thank you!
March 11, 2026
Unprompted review
Reply from Welzo
Dear Customer,
Thank you so much for your wonderful review and for taking the time to share your experience with us!
We're delighted to hear that your blanket arrived quickly and that you're already noticing some positive effects. It truly warms our hearts to know that our product is bringing you some comfort and helping your muscles relax, that means the world to us.
We hope the benefits continue to grow for you over time, and that your blanket becomes a helpful part of your wellness routine.
Wishing you all the very best on your health journey!
Kind regards,
The Welzo Customer Care Team
Very professional throughout the whole…
Very professional throughout the whole ordering process with delivery on time.
Happy with the product and looking forward to experiencing the results of the product … Catuaba bark which has great Science-Backed quality.
March 11, 2026
Unprompted review
Reply from Welzo
Dear Customer,
Thank you so much for your kind words and for taking the time to leave us a review!
We're really glad to hear that you had a smooth and professional experience from ordering through to delivery.
It's great to know everything arrived on time and that you're happy with your product.
We hope you enjoy your experience with Catuaba Bark. Thank you again for choosing Welzo.
We look forward to serving you again!
Kind regards,
The Welzo Customer Care Team
Order came wrapped well and quickly
Order came wrapped well and quickly, I would recommend these as they have left my hair feeling lovely and a fantastic price too
March 11, 2026
Unprompted review
Reply from Welzo
Dear Customer,
Thank you so much for your lovely review!
We're thrilled to hear that your order arrived quickly and well packaged, and that you're happy with both the product and the price.
It's wonderful to know you'd recommend us; that really does mean a lot to us!
Thank you again for choosing Welzo, and we hope to see you back soon!
Kind regards,
The Welzo Customer Care Team
Very prompt service from sending out…
Very prompt service from sending out the test to displaying results.
March 4, 2026
Unprompted review
Reply from Welzo
Dear Customer,
Thank you so much for taking the time to leave us a review!
We're delighted to hear that you found the whole process prompt and seamless, from sending out your test through to receiving your results.
We always strive to make the experience as quick and straightforward as possible, so it's great to know we hit the mark!
Thank you again for choosing Welzo, and we hope to be of service to you again in the future!
Kind regards,
The Welzo Customer Care Team
Reply from Welzo
Dear Customer,
Thank you so much for your kind words!
We're so pleased to hear that you're happy with both our service and product quality; that's exactly what we always aim to deliver. Reviews like yours truly make our day!
Thank you again for choosing Welzo, and we look forward to serving you again soon!
Kind regards,
The Welzo Customer Care Team
High quality
Great product. HIgh quality NMN and very well packaged to ensure against moisture damage. This is excellent value for money as I bought a few months supply. Fast delivery and great comms too. All round I'm very satisfied. Well done Welzo!
March 10, 2026
Unprompted review
Reply from Welzo
Dear Customer,
Thank you so much for such a glowing review!
We're thrilled to hear that you're happy with the quality, packaging, value, and delivery. It's wonderful to know that every aspect of your experience hit the mark.
We take great care in how our products are packaged and delivered, so your feedback is really rewarding to hear.
Thank you for your kind words and for choosing Welzo.
We truly appreciate your support and hope to see you again soon!
Kind regards,
The Welzo Customer Care Team
Very speedy
Very speedy, both in delivering the kit and lightning fast with results.
One star off for the website being a bit awkward not letting me register my test and for the general faff with the code.
Otherwise very easy
February 28, 2026
Unprompted review
Reply from Welzo
Dear Customer,
Thank you so much for your review and for your honest feedback!
We're really glad to hear that the kit arrived quickly and that you received your results so fast.
If you ever need any assistance in the future, please don't hesitate to reach out to us directly and we'll be happy to help.
Thank you again for choosing Welzo, and we hope to see you again soon!
Kind regards,
The Welzo Customer Care Team
Seen your products being shown and used…
Seen your products being shown and used by a fitness person i follow on youtube, hence going with your brand after a little research of my own
March 9, 2026
Unprompted review
Reply from Welzo
Dear Customer,
Thank you so much for your review and for choosing Welzo!
It's great to hear that you found us through someone you follow and that your own research gave you the confidence to give us a try.
Thank you again for your support.
We look forward to being of service to you again in the future!
Kind regards,
The Welzo Customer Care Team
Happy Customer
I’ve been using Welzo for regular blood checks for around two years and I’m very satisfied with their service. The ordering process is simple, the turnaround time is quick, and the results are always clear and accurate. It’s been a very convenient way to keep track of my health without needing to visit a clinic. I would definitely recommend them.
March 9, 2026
Unprompted review
Reply from Welzo
Dear Customer,
Thank you so much for your wonderful review and for your loyalty; that truly means a great deal to us!
We're so pleased to hear that you've consistently had a positive experience with our blood testing service, and that you've found the ordering process simple and the turnaround time quick. It's great to know that Welzo has been a convenient option for you.
Thank you for recommending us.
We really appreciate your continued support and look forward to serving you for many years to come!
Kind regards,
The Welzo Customer Care Team
Excellent service start to finish !
February 25, 2026
Unprompted review
Reply from Welzo
Dear Customer,
Thank you so much for your kind words!
We're delighted to hear that you had an excellent experience with us from start to finish. That's exactly the standard we strive for with every order. It means a lot to receive such positive feedback!
Thank you again for choosing Welzo, and we hope to see you again soon!
Kind regards,
The Welzo Customer Care Team
Their kits never come on time and it…
Their kits never come on time and it takes ages and multiple emails back and forth to get the results back. This is the second time I ordered, paid for next day delivery, we are at the end of day 4 and of course the parcel is still nowhere near me.
Edit: I waited 6 days for delivery, emailed customer support again and got a reply that the kit had not even been dispatched yet and would be coming later this week, most likely.
I obviously cancelled the order and ordered elsewhere. Why would you take money for next day delivery if you never deliver on time? Also, it's below any reasonable standard not to inform clients of any delays until challenged.
I should have read your reviews prior to ordering, 20% od your clients rated you 1-star. Can't be coincidence.
I do not recommend this company. Steer clear.
March 9, 2026
Unprompted review
Reply from Welzo
Dear Customer,
Thank you for taking the time to share your feedback.
We are truly sorry to hear about your experience and the frustration this has caused.
We would very much like the opportunity to investigate this matter and resolve it for you, however we are currently unable to locate your order based on the details provided in your review.
We kindly ask that you contact us directly at hello@welzo.com with your order number and the email address used to place the order so we can look into this fully and work towards a resolution for you as quickly as possible.
We sincerely apologise for the inconvenience caused and appreciate the opportunity to make this right.
Warm regards,
Welzo Customer Care Team
Although the order was delayed the…
Although the order was delayed the customer service were very quick to respond when I enquired.
March 5, 2026
Unprompted review
Reply from Welzo
Hello,
Thank you for your patience during the delay. We're glad our customer service team was able to respond quickly when you reached out - that responsiveness matters to us.
We're always working to improve our delivery times, and your feedback helps us do that.
We hope to serve you again soon.
Best regards,
The Welzo Team
It’s been a pleasure dealing with…
It’s been a pleasure dealing with Welzo. From the initial order to delivery and not forgetting to mention the quality of product. I will most definitely be using Welzo again in the future
March 9, 2026
Unprompted review
Reply from Welzo
Dear Customer,
Thank you so much for your wonderful review; it's truly a pleasure to read!
We're so glad to hear that every step of your experience, from placing your order through to delivery and the product itself, has left you satisfied. That's exactly what we aim for with every customer.
We look forward to welcoming you back and serving you again in the future!
Kind regards,
The Welzo Customer Care Team
Scam company - misleading advertising
I bought a device that was supposed to be an RF faciel device. Nothing in the specifications of this device confirmed that. Actually proper specification was missing. From over 2 months I'm trying to return it. The device has been not touched. There us 0 progress in the return. Despite me emailing them and they assuring me that this is being dealt with. Stay away from this scam company. Once they have your money you never see it back.
March 9, 2026
Unprompted review
Reply from Welzo
Dear Customer,
Thank you for sharing your feedback.
We are truly sorry for the frustration this situation has caused.
We would like to clarify that we are already in contact with you regarding this matter, and have already provided a resolution.
At this stage, we are simply awaiting your response so we can proceed accordingly.
Please rest assured that we remain committed to resolving this for you and look forward to hearing back from you soon.
Kind regards,
The Welzo Customer Care Team
Great customer service
Great customer service. Would give 5 starts if the items had arrived in one package on time. Too early to rate the products.
March 8, 2026
Unprompted review
Reply from Welzo
Hello Monika,
Thank you for taking the time to share your experience. We're pleased our customer service team could support you well.
We've noted your feedback about the packaging and delivery coordination. Our team is always working to improve our logistics, and your input helps us identify where we can do better.
We'd love to hear how the products work for you once you've had a chance to try them. If you have any questions or need support along the way, please don't hesitate to reach out to us at hello@welzo.com.
Best regards,
The Welzo Team
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