Clear and well informed ordering and delivery process. Early days for product effectiveness but so far so good. LED cap is rigid and seemingly one size so might not fit as well as expected, it would b... See more
Company replied
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Review summary
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Product delivered to Northern Ireland as arranged using Royal mail, 48 hours tracked, but due to the Brexit situation it arrived after the first request for a product review. Unfortunately it takes l... See more
Company replied
I had an issue with my mobility scooter. It stopped moving. First it was a bit complicated to find a helpline but that is my bad I guess. My message was quickly picked up and after sending photos and... See more
Company replied
Slow delivery but item turned up perfect. Tried and love it would recommend it to others, easy to use and wipe clean, but zip hoops tend to come off easy, would recommend tightening before uses. Great... See more
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4.1
Great
3K reviews
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No-one to talk to on the telephone about a problem.
I took delivery of a mobility scooter on Thursday only to find that the battery doesn't chnothingarge. I've sent several messages and not heard back. Obviously I can't use it until it's charged !! Why does Welco not list a telephone number!
A replacement battery and I would keep the scooter - problem solved ! No I have to write to make a complaint!
Not very user-friendly
March 17, 2026
Unprompted review
Reply from Welzo
Dear Customer,
Thank you for taking the time to share your feedback.
We are truly sorry to hear about your experience and the frustration this has caused.
We would very much like the opportunity to investigate this matter and resolve it for you, however we are currently unable to locate your order based on the details provided in your review.
We kindly ask that you contact us directly at hello@welzo.com with your order number and the email address used to place the order so we can look into this fully and work towards a resolution for you as quickly as possible.
We sincerely apologise for the inconvenience caused and appreciate the opportunity to make this right.
Warm regards,
Welzo Customer Care Team
Reply from Welzo
Dear Customer,
Thank you so much for your kind words!
We're really delighted to hear that Anna was able to help you so swiftly. She is a wonderful member of our team and takes great pride in making sure every customer feels supported and well looked after.
We will absolutely pass on your lovely feedback to her; it will mean a great deal to her to know her efforts made such a positive difference to your experience.
Thank you again for choosing Welzo, and we very much look forward to being of service to you again in the future!
Kind regards,
The Welzo Customer Care Team
Reply from Welzo
Dear Customer,
Thank you so much for your kind review!
Prompt and hassle-free is exactly what we aim for with every single order, so it's really great to hear that was your experience with us. We understand how important it is for our customers to receive their orders quickly and without any fuss, and we work hard behind the scenes to make sure that is always the case.
Thank you again for choosing Welzo, and we very much hope to see you again soon!
Kind regards,
The Welzo Customer Care Team
great service
great service, I sent my sample and got my results the next day!
March 17, 2026
Unprompted review
Reply from Welzo
Dear Customer,
Thank you so much for your fantastic review!
We're absolutely thrilled to hear that you received your results the very next day after sending your sample; that's exactly the kind of speedy and efficient service we strive to deliver for every one of our customers.
We understand how important it is to receive results promptly, and we work incredibly hard behind the scenes to make sure the turnaround time is as quick as possible.
It's wonderful to know that everything went so smoothly for you, and we hope to be of service to you again in the future!
Thank you again for choosing Welzo.
Kind regards,
The Welzo Customer Care Team
Quick no nonsense delivery easy to set…
Quick no nonsense delivery easy to set up and so comfortable
March 17, 2026
Unprompted review
Reply from Welzo
Dear Customer,
Thank you so much for your brilliant review!
We're really pleased to hear that your delivery was quick and hassle-free, and that you found the product easy to set up and comfortable to use.
We know how important it is that everything just works straight out of the box without any fuss, so it's wonderful to know that was exactly your experience.
It's feedback like yours that reminds us why we work so hard to make every aspect of the customer journey as smooth and enjoyable as possible, from the moment you place your order right through to using the product itself.
Thank you again for choosing Welzo, and we very much hope to see you again soon!
Kind regards,
The Welzo Customer Care Team
Reply from Welzo
Dear Customer,
Thank you so much for your lovely review!
We're really pleased to hear that you received your results so quickly and that your overall experience with us was a happy one.
We understand how important it is for our customers to receive prompt and efficient service, and we work hard every day to make sure that is exactly what they get.
It's wonderful to know we delivered on that for you, and your kind words mean a great deal to everyone here at Welzo.
Thank you again for choosing us, and we very much hope to see you again soon!
Kind regards,
The Welzo Customer Care Team
great service
March 9, 2026
Unprompted review
Reply from Welzo
Dear Customer,
Thank you so much for your kind words!
We're really pleased to hear that you had a great experience with us.
Delivering excellent service to every single customer is at the heart of everything we do here at Welzo, and it's always incredibly rewarding to know that comes through.
Your feedback truly means a great deal to the whole team.
Thank you again for choosing Welzo, and we very much look forward to serving you again soon!
Kind regards,
The Welzo Customer Care Team
All very good
March 12, 2026
Unprompted review
Reply from Welzo
Dear Customer,
Thank you so much for taking the time to leave us a review!
We're really delighted to hear that everything was to your satisfaction.
Simple and positive feedback like yours means a great deal to the whole team here at Welzo, and it truly motivates us to keep delivering the best possible experience for every single customer who chooses to shop with us.
We hope to be of service to you again in the future, and thank you once again for choosing Welzo!
Kind regards,
The Welzo Customer Care Team
Excellent communication
Excellent communications & super speedy delivery. Really pleased with my scooter. Many thanks.
March 17, 2026
Unprompted review
Reply from Welzo
Dear Customer,
Thank you so much for your lovely review and your kind words!
We're absolutely thrilled to hear that you're pleased with your scooter and that our communications and delivery speed hit the mark for you.
We always strive to keep our customers well informed every step of the way, and to get orders out to them as quickly as possible, so it's truly wonderful to know that both came through so well in your experience.
We hope you enjoy your scooter for many years to come, and we look forward to being of service to you again in the future!
Thank you again for choosing Welzo.
Kind regards,
The Welzo Customer Care Team
Gut thanks arent know
March 14, 2026
Unprompted review
Reply from Welzo
Dear Customer,
Thank you so much for taking the time to leave us a review!
It's always lovely to hear from our customers and we're glad to know you've had a positive experience with us.
Your support means a great deal to the whole team here at Welzo.
Thank you again for choosing us, and we hope to see you again soon!
Kind regards,
The Welzo Customer Care Team
Dangerous ai service
Scam company don’t use just check reviews don’t buy a electric wheelchair they take your money and sell you a very inferior one in stead of what you ordered after paying for 24 hour delivery and almost a month to deliver that is how they operate this scam . just see reviews and you will see they do this on a regular basis they then ignore the consumer laws and will not except returns
Even in the 14 day cooling off DONT GET SCAMMED
Just don’t deal with they .. Will do update when issue is resolved by fraud department
John mon all they use is AI you are not talking to a human person
March 18, 2026
Unprompted review
Reply from Welzo
Dear John,
Thank you so much for your incredibly kind and heartfelt review; it truly made our day to read!
We're so pleased to hear that you're happy with your scooter and that it's working well for you.
We hope your first road trip on it goes brilliantly!
We also want to say a very special thank you for your wonderful words about Anna. She is an absolute asset to our team and we couldn't be prouder of the care and dedication she brings to her role every single day. Knowing that she kept you informed and made the whole experience feel smooth and reassuring means the world to us, and we will absolutely make sure she knows how much her efforts are appreciated.
Thank you again for choosing Welzo and for taking the time to share such lovely feedback.
We look forward to being of service to you again in the future!
Kind regards,
The Welzo Customer Care Team
Great delivery service great product
Great delivery service great product
March 18, 2026
Unprompted review
Reply from Welzo
Dear Customer,
Thank you so much for your kind review!
We're really pleased to hear that you're happy with both the delivery service and the product itself.
We work hard every day to make sure our customers receive great quality products as quickly and efficiently as possible, so it's wonderful to know that we delivered on both fronts for you.
Your feedback means a great deal to the whole team here at Welzo, and we very much hope to see you again soon!
Kind regards,
The Welzo Customer Care Team
Quick delivery
Quick delivery . Item exactly as described . Will definitely order from this company again highly recommended
February 19, 2026
Unprompted review
Reply from Welzo
Dear Customer,
Thank you so much for your wonderful review and for taking the time to recommend us!
We're delighted to hear that your order arrived quickly and that the item was exactly as described. Getting every detail right, from accurate product descriptions to prompt delivery, is something we take great pride in here at Welzo, and it's really rewarding to know that we delivered on all of that for you.
Knowing that you plan to order from us again truly means the world to us.
We look forward to welcoming you back and making your next experience just as positive!
Thank you again for choosing Welzo.
Kind regards,
The Welzo Customer Care Team
I was led to believe it had a spare…
I was led to believe it had a spare battery so that I would never be stranded, but that is not true. It is not a spare battery but an empty casing!
March 17, 2026
Unprompted review
brilliant and rewarding.
March 13, 2026
Unprompted review
Reply from Welzo
Dear Customer,
Thank you so much for your kind words!
Brilliant and rewarding; that's exactly the kind of experience we strive to deliver for every single customer who chooses to shop with us, so it's truly wonderful to hear that was your experience.
Thank you again for choosing us, and we very much look forward to welcoming you back soon!
Kind regards,
The Welzo Customer Care Team
Great service from start to finish
Great service from start to finish. Highly recommend.
March 17, 2026
Unprompted review
Reply from Welzo
Dear Mr. Andrews,
Thank you very much for taking the time to share your experience with us.
We’re delighted to hear that you received great service from start to finish — that’s exactly the standard we aim to deliver for every customer. From browsing and ordering through to delivery and aftercare, our goal is to make the entire process as seamless and reliable as possible.
Your recommendation truly means a lot to the whole team, and it reinforces the effort we put into maintaining both speed and quality across our service.
If there is ever anything further we can assist you with, whether it’s product guidance, recommendations, or support, please don’t hesitate to reach out.
We look forward to serving you again soon.
Kind regards,
Anna
Welzo Team
Ordered a hard to find item from Welzo
Ordered a hard to find item from Welzo, the price of the item was not inflated and delivery was prompt. Will definitely use them again.
March 6, 2026
Unprompted review
Reply from Welzo
Dear Tony,
Thank you for your kind and detailed review.
We’re really pleased to hear that you were able to find the item you were looking for on Welzo — especially when it’s something that can be difficult to source elsewhere. Ensuring access to a wide range of products at fair, competitive pricing is something we prioritise heavily, so it’s great to know this stood out to you.
It’s also fantastic to hear that your delivery experience was prompt and smooth. We know how important reliable shipping is, and we work closely with our fulfilment partners to ensure orders arrive as quickly and securely as possible.
We truly appreciate your support and are delighted to hear you’ll be using us again. If you ever need help finding products or have any questions, our team is always here to help.
Kind regards,
Anna
Welzo Team
The team from Welzo have been very…
The team from Welzo have been very helpful with my order. Even upon me ordering the wrong test, Anna was able to assist me with obtaining the right one for me. I look forward to using the test & getting my results
March 17, 2026
Unprompted review
Reply from Welzo
Dear Lee,
Thank you for your thoughtful review.
We’re so pleased to hear that you had a positive experience with our team, and I’m especially glad I was able to assist you in getting the correct test sorted quickly and smoothly. Ordering the wrong product can happen, and we always aim to resolve these situations with minimal hassle and as much clarity as possible.
At Welzo, we understand that health testing can sometimes feel complex, so providing clear guidance and responsive support is something we take very seriously. It’s great to know that this made a difference to your experience.
We hope your testing process goes smoothly, and if you have any questions when your results arrive, please don’t hesitate to reach out — we’re always here to support you.
Thank you again for your trust, and we look forward to assisting you again in the future.
Kind regards,
Anna
Welzo Team
Beware! Scammers!
I urge anyone with bad experience from Welzo to check their reviews here on trustpilot and elsewhere, they are going to great lengths to take down genuine reviews that express dissatisfaction.
Please watch out and keep an eye on your review!
I had my genuine review taken down by trustpilot despite providing all evidence that was a genuine client with a genuine order number.
They never listed single negative review on their website, this company is not to be trusted and I strongly urge people who have been scammed to report them to the relevant authorities.
You can report them to the Competition and Markets Authority (CMA) for misleading or manipulated reviews, to Trading Standards via Citizens Advice for enforcement of unfair trading practices, to the Advertising Standards Authority (ASA)
February 11, 2026
Unprompted review
We had a problem with with a charger…
We had a problem with with a charger for a mobility scooter which was our own fault but Anna sorted it quickly we got great service couldn't do enough for us .Thanks 👍
March 17, 2026
Unprompted review
Reply from Welzo
Dear Customer,
Thank you so much for taking the time to share your experience with us; it really does mean a lot!
We're so pleased to hear that Anna was able to step in and resolve the issue with your mobility scooter charger so quickly and efficiently. It's wonderful to know that she went above and beyond to help you, and we couldn't be prouder to have her on our team.
We will absolutely make sure your kind words are passed on to her!
At Welzo, we always strive to make sure every customer feels supported, no matter the situation, and it's heartwarming to know that came through in your experience.
We truly appreciate your understanding and your kind words.
Thank you again for choosing Welzo, and we look forward to being of service to you again in the future!
Kind regards,
The Welzo Customer Care Team
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