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See what reviewers are saying
The remote paired easily, however, several buttons are not functioning correctly. The app button and the top right button both work as home buttons despite the remote already having a dedicated home... See more
Company replied
The equipment came in a fair amount of time. The support is what’s lacking. I’m having an issue with connecting to Wi-Fi and I’ve been waiting 3 weeks now on a response and now the site says they are... See more
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I wish I had bought this sooner before purchasing a different one. This is absolutely great. Using it on the cruise ship to Mexico. Content from phone and DVD player. Day or night it shows amazing u... See more
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Company details
Written by the company
WEMAX (An Ampula Inc. brand.) is a Seattle-based technology company with the mission to provide shared rich, visual experiences wherever you go with laser projector, portable projector, 4K Ultra Short-Throw projector, LED projecter, 1080P projector, smart projector and more. We provide one-stop solutions to deliver visual applications that are intelligently connected with your home or small business.
Contact info
United States
- support@wemax.com
- wemax.com
3.5
Average
678 reviews
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Hasn’t replied to negative reviews
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Reply from wemax.com
Hi Duncan,
Thank you for your trust in us. We are truly grateful for your recognition and support. Our team is dedicated to continuously improving our service to exceed your expectations. Thank you for choosing us!
Best regards,
WEMAX
Customer Service "Lousy"
-your customer service dept is non-existent!
-your customer service phone numbers do not work( the phone number rings 6 times then disconnects)
-All contact phone numbers found on the internet connected to WeMax also disconnected all calls after 6 rings.
June 30, 2023
Reply from wemax.com
Hello Eric,
I apologize for the inconvenience you've faced while trying to reach our customer service team. I completely understand how frustrating it can be to encounter communication issues, and I'm here to help address your concerns.
We're truly sorry for the negative experience you've had with our customer service phone numbers. Our team is actively working to resolve this technical issue that has been causing the calls to disconnect after 6 rings. We understand the importance of providing timely assistance to our customers, and we're committed to rectifying this situation as soon as possible.
In the meantime, if you require assistance, please consider reaching out to us through email at [support@example.com]. Our team monitors this channel closely and will respond to your inquiry promptly. Additionally, if you have any urgent matters, you can also try contacting us during our office hours in China, which are [9:00AM-6:00PM UTM+8, Monday to Friday].
Once again, I apologize for any inconvenience you've experienced, and I appreciate your patience as we work to resolve this issue. Your satisfaction is important to us, and we're dedicated to ensuring a more positive experience moving forward.
Thank you for bringing this matter to our attention. If you have any further questions or concerns, please don't hesitate to let us know.
Best regards,
Customer Support Team
Spoiler alert ITS AWESOME
I wish I had bought this sooner before purchasing a different one. This is absolutely great. Using it on the cruise ship to Mexico. Content from phone and DVD player. Day or night it shows amazing up to 65 inches. You won't regret buying it. But no internal battery, the only spoiler. Enjoy 😃
August 8, 2023
Reply from wemax.com
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you're enjoying your Wemax projector and that it's exceeding your expectations. It's wonderful to know that you're making the most out of it on your cruise to Mexico by projecting content from your phone and DVD player.
We're delighted that the picture quality is impressing you both during the day and at night, providing you with a fantastic viewing experience of up to 65 inches. Your satisfaction is our top priority, and we're glad to hear that you're finding value in your purchase.
Your feedback about the lack of an internal battery is duly noted. We're continuously working to enhance our products based on customer input, and your comment will certainly contribute to our future improvements.
Thank you once again for choosing Wemax. We hope you continue to enjoy your projector and the entertainment it brings. If you ever have more feedback or questions, please feel free to reach out. We're here to ensure your experience remains exceptional.
100" ALR FRESNEL PROJECTOR SCREEN
Excellent service from wemax screen was shipped to the UK in quick time, had a problem with FedEx but that was at my end not wemax fault. Screen was easy to install due to the instructions being very easy to understand I had it installed in 2 hours but a two person install would be much quicker. Screen looks amazing up, super flat and my projector is now performing at its best. Buy with confidence.*****
July 26, 2023
Reply from wemax.com
Thank you for sharing your wonderful experience with us! We're thrilled to hear that you're enjoying your new 100" ALR Fresnel projector screen from Wemax. It's fantastic to know that you found our service excellent and that the screen arrived in the UK promptly.
We appreciate your understanding regarding any challenges with FedEx – sometimes, external factors can affect the shipping process. Nevertheless, we're glad to hear that the screen installation went smoothly for you. Our team strives to provide clear and easy-to-follow instructions to ensure a hassle-free setup.
It's fantastic that the screen's quality met your expectations, resulting in an amazing visual experience. We're also pleased to hear that your projector is now performing at its best with the new screen.
Your confidence in Wemax means a lot to us. We're dedicated to delivering top-notch products and customer service to enhance your entertainment experience. If you ever have more feedback to share or questions in the future, please don't hesitate to reach out. We're here to help.
Thank you once again for choosing Wemax. We hope you continue to enjoy your new projector screen and the enhanced viewing it brings to your setup.
Reply from wemax.com
Thank you so much for your kind words! We're thrilled to hear that you found our WEMAX product to be a great value for its price and quality. It's wonderful to know that it exceeded your expectations. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to ensure you continue enjoying top-notch products from WEMAX. 🌟📽️
Communication with this company is…
Communication with this company is getting worse. They received my FedEx return 10 days ago, on day 7th I asked about the replacement item, they said that they need to check with their warehouse, it seems that the warehouse did not notify to whoever they need to about receiving a 50lbs package. I am still waiting for an answer.
They offer the exchange as soon as I return the item but…they still have my money and we have no product.
August 15, 2023
Unprompted review
Reply from wemax.com
We sincerely apologize for the inconvenience you've experienced with our communication and the delay in resolving your replacement request. We understand how frustrating this situation must be for you. Rest assured, we take your feedback seriously and are actively working to rectify the situation.
We deeply regret any miscommunication that may have occurred between our team and the warehouse. We're investigating the matter and will ensure that your replacement item is processed promptly. Your satisfaction is of utmost importance to us, and we're committed to resolving this matter and getting your product to you as soon as possible.
In the meantime, please feel free to reach out to our customer support team if you have any further questions or concerns. We appreciate your patience and understanding during this time. Thank you for bringing this to our attention, and we're dedicated to making things right for you.
Patience is a virtue:)
Screen arrived damaged. Lots of frustration on my part early on BUT eventually everything has been resolved and WEMAX stepped up and made things right. I would definately consider buying their products again. Thank you.
July 14, 2023
Reply from wemax.com
I want to begin by expressing our sincerest apologies for the frustration and inconvenience you have experienced with your damaged screen. We truly value your feedback and are committed to resolving this matter promptly and effectively.
I understand your concerns regarding the return process and the communication you have encountered thus far. Our aim is to ensure that every customer has a positive experience with our products, and I'm truly sorry that this has not been your case.
Please know that your satisfaction is of utmost importance to us. We would like to rectify this situation immediately. To assist us in better understanding the issue and finding an appropriate resolution, we kindly request your assistance in providing a video that clearly shows the damage and the concerns you've described. This will greatly expedite the troubleshooting process and help us determine the best course of action.
We are committed to making this right for you. If a return is indeed necessary, we will work diligently to ensure that it is processed promptly and that you receive a replacement in a timely manner. Your time and patience are highly valued, and we apologize for any inconvenience caused thus far.
If you could kindly send the requested video to us at support@wemax.com, we will prioritize your case and work swiftly to address your concerns. In the meantime, we will also streamline our communication to ensure more frequent updates on the progress of your case.
Once again, please accept our deepest apologies for any frustration you've experienced. We genuinely appreciate your understanding and are committed to resolving this matter to your satisfaction.
Thank you for bringing this to our attention, and we look forward to working closely with you to achieve a positive resolution.
Excellent customer service
The dice projector arrived so fast to my place and the image of this projector is extraordinary. It is easy to use with the control and the apps. Additionally, the customer service replied the mail very fast just in case you have a problem with your delivery.
July 30, 2023
Reply from wemax.com
Hi Edgar,
Thank you for your trust in us. We are truly grateful for your recognition and support. Our team is dedicated to continuously improving our service to exceed your expectations. Thank you for choosing us!
Best regards,
WEMAX
Poorly Engineered Frame, Lack of Customer Service
Ordered a bundle with projector and screen. The screen arrived much at least a week later than the projector and I could not get a timely response from "customer service" and when I did they just said they would follow up but did not. The screen is poorly engineered. Fiberglass rods are used around the edges to attach springs to in order to tighten the screen. The edge rods were too short. There is an outer frame, which the holes do not align to the inner edge preventing attachment.
July 28, 2023
Reply from wemax.com
Hi Daniel,
We apologize for any inconvenience caused. Our professional customer service team will reach out to you promptly to assist with resolving the issue. You can also reach us through our chat support on wemax.com. Our top priority is providing the best customer service possible, and we are committed to ensuring your satisfaction. We apologize once again for any inconvenience.
Best regards,
WEMAX
The WEMAX DICE 700 ANSI protector is a…
The WEMAX DICE 700 ANSI protector is a good quality profuct and I'm very happy and satisfied with ot.ñ, however the shipment has many problemas (the direction of my House went wrong yo the shipment company) and I had to go to a far warehouse in order to receive It. Also the tripod was sent in other shipment due to an error
July 20, 2023
Reply from wemax.com
Hi Cristian,
We apologize for any inconvenience caused. Our professional customer service team will reach out to you promptly to assist with resolving the issue. You can also reach us through our chat support on wemax.com. Our top priority is providing the best customer service possible, and we are committed to ensuring your satisfaction. We apologize once again for any inconvenience.
Best regards,
WEMAX
Express delivery
July 18, 2023
Reply from wemax.com
Thank you so much for your positive feedback! We're thrilled to hear that you were pleased with our express delivery service. We always strive to provide fast and efficient shipping to ensure your satisfaction. If you have any more orders or need assistance in the future, please don't hesitate to reach out. Your support is greatly appreciated!
Reply from wemax.com
Hi Sarah,
Thank you for your trust in us. We are truly grateful for your recognition and support. Our team is dedicated to continuously improving our service to exceed your expectations. Thank you for choosing us!
Best regards,
WEMAX
Reply from wemax.com
Hi Bernard,
Thank you for your trust in us. We are truly grateful for your recognition and support. Our team is dedicated to continuously improving our service to exceed your expectations. Thank you for choosing us!
Best regards,
WEMAX
Reply from wemax.com
Thank you for your kind words regarding the projector! I'm glad to hear that you found it impressive. We strive to provide top-notch technology and products to enhance your experience. If you have any further questions or would like more information, please don't hesitate to reach out. Your feedback is greatly appreciated.
Great projector
Great projector, great support, great screen.
Can 100% recommend them and their products, really satisfied with everything.
Given the shipping came from HongKong, it arrived within only a days too which was awesome!
July 20, 2023
Reply from wemax.com
Thank you so much for your glowing feedback and recommendation! We are thrilled to hear that you are thoroughly satisfied with our projector, support, and screen. Your kind words truly motivate us to continue delivering exceptional products and service.
We take pride in ensuring that our customers receive the best experience possible, and we're delighted that your order reached you swiftly, even though it was shipped from Hong Kong. We appreciate your trust in our brand and are grateful for your patronage.
Should you have any future inquiries, feedback, or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.
Screen is easy to assemble, mounting not so much.
Screen is easy to assemble. Make sure to read carefully the instructions on the sequence for putting the springs.
I found the mounting hard to install and ended up using only the upper brackets.
Screen does a good job of rejecting daylight.
July 13, 2023
Reply from wemax.com
Thank you for taking the time to share your experience with our screen. We greatly appreciate your feedback and are pleased to hear that you found the assembly process straightforward. Your mention of following the instructions for spring placement is particularly helpful for others who might be assembling the screen.
We're sorry to hear that you encountered challenges with the mounting installation. Your feedback about the upper brackets is duly noted. We continuously strive to improve our products and your input will contribute to enhancing our installation process.
It's fantastic to know that the screen is effectively rejecting daylight, contributing to an optimal viewing experience. We're glad to have met your expectations in this regard.
If you have any further insights or if there's anything else we can assist you with, please don't hesitate to reach out. We value your satisfaction and are committed to providing the best solutions for your needs.
Absolut klasse Beamer
Absolut klasse Beamer, der Wemax Dice 1080p
Im Summersale zum absoluten Hammerpreis gekauft, total happy damit.
July 10, 2023
Reply from wemax.com
vielen Dank für Ihre freundlichen Worte bezüglich des Wemax Dice 1080p Beamers. Es freut uns sehr zu hören, dass Sie mit Ihrem Kauf zufrieden sind und den Beamer als "absolut klasse" empfinden.
Wir sind stolz darauf, qualitativ hochwertige Produkte anzubieten, die den Erwartungen unserer Kunden gerecht werden. Es ist großartig zu hören, dass Sie den Beamer während unseres Summersale zu einem Hammerpreis erworben haben und mit Ihrem Kauf rundum glücklich sind.
Falls Sie in Zukunft Fragen haben sollten oder weitere Informationen zu unseren Produkten benötigen, stehen wir Ihnen gerne zur Verfügung. Ihre Zufriedenheit ist uns sehr wichtig, und wir freuen uns darauf, Sie auch in Zukunft bei Ihren Bedürfnissen unterstützen zu können.
easy ordering and fast delivery
easy ordering and fast delivery. Tripod from the ordered set was missing, my email was directly answered and shortly after the item was dispatched, though I don't know whether this would happend if I hadn't written them. So far happy with product/ordering.
July 11, 2023
Reply from wemax.com
Thank you for sharing your feedback regarding your recent order experience with us. We appreciate your positive comments about the ease of ordering and the fast delivery of your items.
We apologize for the oversight regarding the missing tripod from your ordered set. Your proactive communication via email allowed us to address the issue promptly, and we're pleased that our team was able to respond swiftly by dispatching the missing item. We understand that open and direct communication is crucial in ensuring customer satisfaction, and we're grateful for your understanding.
We're glad to hear that you're satisfied with the product and the overall ordering process. Customer satisfaction is our top priority, and we continuously strive to improve and enhance our services based on valuable feedback like yours.
Should you have any further questions, concerns, or require assistance in the future, please don't hesitate to reach out. We value your business and look forward to serving you again.
Great experience
The delivery has been very fast. Also there was something missed in the package and they sent it to me so quickly, so I'm very happy. Also the proyector is amazing. I would recomend this company and their products 100%.
July 19, 2023
Reply from wemax.com
Thank you for reaching out to us regarding the missing tripod from your recent projector order. We apologize for any inconvenience this may have caused and are here to assist you.
Upon reviewing your order, it appears that the tripod was shipped separately as a second package. The tracking number for the tripod package is Fedex 01475203109965. You can use this tracking number to monitor the progress and estimated delivery time of the tripod.
We understand the importance of having all components of your order, and we appreciate your understanding as we work to ensure a complete and satisfactory resolution. Should you encounter any further issues or if you have any additional questions, please don't hesitate to contact us. We're committed to ensuring that you have a positive experience with your purchase.
Thank you for your patience and cooperation.
Reply from wemax.com
Thank you for taking the time to share your positive experience with us. We greatly appreciate your kind words regarding both our service and the motorized screen you purchased. It brings us immense joy to know that you are satisfied with your order.
Customer satisfaction is our top priority, and your feedback serves as a wonderful affirmation that we are on the right track. We take pride in delivering high-quality products and exceptional service to our valued customers like you.
If you ever have any questions, need further assistance, or simply want to explore more of our products, please don't hesitate to reach out. We're here to help and look forward to serving you in the future.
Thank you once again for choosing WEMAX. Your support is truly appreciated.
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