WeMoveCoins Reviews 

235
•
TrustScore 4.5 out of 5

4.5

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Rated 3 out of 5 stars

Overall good and easy to use. Received a email to verify my CC however the bank did not show the mentioned 6 digit number straight away so didn't varify right then. Order has been completed without. I... See more

Rated 5 out of 5 stars

First time going with time going with this type of quick, less-hassle exchange for a credit card purchase....and was pleasantly surprised. Very quick, and despite not being able to get the CC card sta... See more

Rated 5 out of 5 stars

Was wicked easy and fast. Took me ages to find your website though so I think you should try some better advertising man because I bet loads of people would love how fast and simple this is.

Rated 5 out of 5 stars

Amazing service!. I have used them multiple times and will continue to use them. This is by far the best option to buy BTC practically painless at a measly 7.5% rate. All other places charge 20-40%... See more

Company details

  1. Currency Exchange Service
  2. Card Processing Service
  3. Non-Bank Financial Service

Information provided by various external sources

WeMoveCoins is a leading digital currency broker serving a global market of retail customers with focal points in North America, Europe, India and East Asia. We provide a simple, fast and user-friendly trading platform for customers to buy and sell digital currencies through card payments or bank transfers. Visit our website to join the movement.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

235 reviews

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4.5

All reviews

(235)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Took my money and never delivered

They have accepted my payment for bitcoins and then they cancelled my order. Six days later i have not received my money back. Cheats

February 22, 2018
Unprompted review
WeMoveCoins logo

Reply from WeMoveCoins

Dear Drazen

First of all, we’re really sorry to hear about your current frustration with our service. We strive to deliver swift and smooth trading experiences for all our customers and guarantee to complete orders within 12 hours. In turn, we regret the lack of effective communication on the matter of company transactional processes.

Thank you for bringing it to our attention!


RESERVATION RELEASED WITHIN 9 BUSINESS DAYS
From what I understand, for some reason or another your payment has been cancelled, and so we’ve proceeded to release the reservation on your card. A release of a reservation normally happens within 9 business days and goes as follows:
We ask our acquiring bank to release the reservation on your card. This part of the process is instantaneous and fully automated. Our acquiring bank then continuous to inform your bank that a release of the reservation has been requested. From there, it’s the job of your bank to release the reservation from your VISA or MasterCard and, essentially, this is what’s causing the delay.

To sum everything up, unfortunately it’s not within our power to release your reservation. We’re sorry if this is not communicated clearly during the transactional process. We’ll make sure to correct this in our communication going forward.

However, if the reservation is not released within 9 business days following the cancellation, we encourage you to reach out to our support team at support@wemovecoins.com for additional help. They can open up a support case to help you put pressure on your bank for the immediate release of the reservation.


We hope this clarifies the matter.


All the best,
Niels, WeMoveCoins

Rated 5 out of 5 stars

First time going with time going with…

First time going with time going with this type of quick, less-hassle exchange for a credit card purchase....and was pleasantly surprised. Very quick, and despite not being able to get the CC card statement code immediately, they allowed a quick upload from my phone for proof, and received my coins not too long after

February 17, 2018
Unprompted review
Rated 5 out of 5 stars

Very helpful

So far, so good!
Sam Kraft and greg were very patient and helpful with getting me started.
Many thanks to them both!
Heather Friesen

February 15, 2018
Unprompted review
Rated 3 out of 5 stars

NOOBS ,this my second time no…

NOOBS ,this my second time no manifested info about the exchange mode our funds are held in pending-refund because they are sort of lazy yet poor of provisioning knowledge .

passive clowns , it's not about the treatment but they likely seeing it from point of sale .

need a lot of improvements .

February 15, 2018
Unprompted review
WeMoveCoins logo

Reply from WeMoveCoins

Dear Adam

First of all, we’re really sorry to hear about your current frustration with our service. We strive to deliver swift and smooth trading experiences for all our customers. In turn, we regret the lack of effective communication on the matter of company transactional processes.

Thank you for bringing it to our attention!

From what I understand, for some reason or another your payment has been cancelled, and so we’ve proceeded to release the reservation on your card. This means that we’ve asked our acquiring bank to release the reservation on your card. This part of the process is instantaneous and fully automated. Our acquiring bank then continuous to inform your bank that a release of the reservation has been requested. From there, it’s the job of your bank to release the reservation from your VISA or MasterCard and, essentially, this is what’s causing the delay.

To sum everything up, unfortunately it’s not within our power to release your reservation. We’re sorry if this is not communicated clearly during the transactional process. We’ll make sure to correct this in our communication going forward.

However, if the reservation is not released within 9 business days following the cancellation, we encourage you to reach out to our support team at support@wemovecoins.com for additional help. They can open up a support case to help you put pressure on your bank for the immediate release of the reservation.

We hope this clarifies the matter.


All the best,
Niels, WeMoveCoins

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