Darren and Lewis were incredibly helpful and knowledgeable. They explained everything clearly and made it easy for me to understand. Both are a real asset to the company and completed the job quicker... See more
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The through floor lift installation work and positive customer care approach could not have been better. It was on time and smooth. Special mention must go to Dave and the team at Empire builders. T... See more
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Had a curved stairlift fitted for my parents. Company could not have been more helpful making the process easy to follow from the surveyor who initially attended to the fitters on the day of installa... See more
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Absolutely disgusted by the attitude of a man who came out to fix my parents lift, he wasn’t English and had an accent, which is no issue, however his attitude and unprofessionalism IS the issue. I me... See more
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Company details
Written by the company
Providing international accessibility solutions, with residential lifts and commercial elevators, since 1976. Manufacturers of domestic lifts and platform elevator designs for indoors or outdoors, houses and the public. Contact for a free site survey p...
Contact info
Budds Lane, SO51 0HA, Romsey, United Kingdom
- 01794830303
- info@wessexlifts.co.uk
- wessexlifts.com
4.5
Excellent
37 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
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Darren and Lewis were incredibly…
Darren and Lewis were incredibly helpful and knowledgeable. They explained everything clearly and made it easy for me to understand. Both are a real asset to the company and completed the job quicker than expected. Excellent service from start to finish. Highly recommend!
October 1, 2026
Unprompted review
Reply from Wessex Lifts
Thank you so much for your fantastic review! We’re delighted to hear that Darren and Lewis were helpful, knowledgeable and took the time to explain everything clearly. It’s wonderful to know they completed the work ahead of expectations and provided excellent service from start to finish. They really are a credit to the team, and we’ll be sure to pass your lovely comments on to them both.
Thanks again,
Wessex Lifts
Darren and Lewis were superstars during…
Darren and Lewis were superstars during the lift installation. They made the whole experience lovely. The lift is a lifechanger.
September 18, 2026
Unprompted review
Reply from Wessex Lifts
Thank you so much for your wonderful feedback!
We’re delighted to hear that Darren and Lewis made the installation such a lovely experience.
It’s fantastic to know that your new lift is already making such a life-changing difference.
We’ll be sure to pass your kind words on to Darren and Lewis – they’ll be thrilled to hear
them.
Thanks again,
Wessex Lifts
Absolutely disgusted by the attitude of…
Absolutely disgusted by the attitude of a man who came out to fix my parents lift, he wasn’t English and had an accent, which is no issue, however his attitude and unprofessionalism IS the issue. I mention his ethnicity, in case anybody else has the unfortunate luck to have him to do maintenance work on your lift, so you too know you’re not alone. This man was so so abrupt, rude and hugely insulting towards my parents, and it’s really knocked my parents down mentally, esp being degraded like that is highly and morally unacceptable. This is grossly unnecessary and unacceptable on EVERY level. However I gave 2 stars still as the other engineers have been great, but you’re only as strong as your weakest link, and this man who came in was definitely a weak link, given his abrasive attitude and the comments he made whilst there ! This is the only reason I’ve took the 3 stars off as he’s really bringing your otherwise good company into question, especially given that he goes into vulnerable people’s houses who are unfortunately, dealing with some of the most distressing times in their life !
September 14, 2026
Unprompted review
Reply from Wessex Lifts
Dear HJ,
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations.
We would appreciate the opportunity to investigate your concerns and understand what happened. However, we’re currently unable to identify your customer record from the information provided.
Could you please contact us at Enquiries@wessexlifts.co.uk with your order or customer reference, along with any further details about your experience? This will allow us to investigate the matter thoroughly and work towards a suitable resolution.
We look forward to hearing from you.
Kind regards,
Customer Service Team
Wessex Lift Co Ltd
I would recommend Alan for any repairs.
Alan was extremely professional and repaired the hoist very quickly. Would highly recommend.
September 4, 2026
Unprompted review
Reply from Wessex Lifts
Thank you for your fantastic review! We’re delighted to hear that Alan provided such a professional and efficient service, getting your hoist repaired quickly. We really appreciate your recommendation and will be sure to pass your kind feedback on to Alan.
Thanks again,
Wessex Lifts
He was polite and very helpful is name…
He was polite and very helpful is name Alan he came to service on my stairlift
September 4, 2026
Unprompted review
Reply from Wessex Lifts
Thank you for your lovely review! We’re pleased to hear that Alan was polite and helpful while servicing your stairlift. We’ll be sure to pass your kind comments on to him.
Thanks again,
Wessex Lifts
Lift removal
Darren and Lewis did a great job in removing the lift. Left the home clean and tidy, answered any questions we had. Very hard working. Thank you, would definitely recommend!
July 29, 2026
Unprompted review
Reply from Wessex Lifts
Thank you for your wonderful review! We're delighted to hear that Darren and Lewis did such a great job removing your lift.
It's fantastic to know they left your home clean and tidy, answered all of your questions, and provided such a positive experience. We'll be sure to pass your kind comments on to them—they'll really appreciate the recognition.
Thanks again,
Wessex Lifts
Alan came and was absolutely lovely…
Alan came and was absolutely lovely chatted away and was really quick and efficient
July 23, 2026
Unprompted review
Reply from Wessex Lifts
Thanks for taking the time to leave us such a lovely review.
We're delighted to hear that Alan made such a positive impression. It's great to know he was friendly, took the time to chat with you, and completed the job quickly and efficiently.
We'll be sure to pass your kind comments on to Alan – he'll really appreciate the recognition.
Thanks again,
Wessex Lifts
Quick efficient service
Alan came today to repair the stairlift. He arrived within a couple of hours of being notified, very polite and friendly, got the job done quickly and efficiently.
July 18, 2026
Unprompted review
Reply from Wessex Lifts
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that Alan was able to attend so quickly and get your stairlift repaired efficiently. It's great to know he was polite, friendly, and kept you informed throughout the visit.
We'll be sure to pass your kind comments on to Alan.
Thanks again,
Wessex Lifts
Great product and very professionally…
Great product and very professionally installed by Darren and Lewis
July 14, 2026
Unprompted review
Reply from Wessex Lifts
Thank you for your wonderful review!
We're delighted to hear that you're pleased with your new lift and that Darren and Lewis provided a professional installation. They'll be thrilled to know their hard work and dedication made such a positive impression.
Thanks again,
Wessex Lifts
Alan visited today
Alan visited today, to repair stairlift.
Was very pleasant and polite. Explained everything that was wrong.
Part required.
A very good experience!
July 13, 2026
Unprompted review
Reply from Wessex Lifts
Thank you for taking the time to leave us a review.
We're delighted to hear that Alan provided such a positive experience. It's great to know he was pleasant, polite, and took the time to clearly explain the fault with your stairlift and the parts required for the repair.
We'll be sure to pass your kind comments on to Alan.
Thanks again,
Wessex Lifts
Darren and Lewis came back today and as…
Darren and Lewis came back today and as always extremely helpful and quick
July 6, 2026
Unprompted review
Reply from Wessex Lifts
Thank you for your wonderful review!
We're delighted to hear that Darren and Lewis provided another great experience with their helpful and efficient service. It's fantastic to know they were able to get everything sorted quickly while ensuring you were well looked after.
We'll be sure to pass your kind comments on to both Darren and Lewis.
Thanks again,
Wessex Lifts
Timely response in an emergency.
After regular domestic use since its installation in 2017 the Stannah Stairlift Model 420 suffered stuttering performance for 2/3 days followed by a complete halt which prompted a call to Area HQ and a visit by "ANDY" who came the same day. He quickly determined that the electric motor was totally goosed and required replacing. Within 48 hours a re-scheduled "ANDY" arrived with a brand new motor and worked steadily into the evening despite the heatwave conditions in order to complete the required strip down, re-assembly and function test of the stairlift.
Mrs. Anderson who is the customer has severe lower limb diabetic neuropathy and coupled with a recent severe stroke hence very limited mobility and finds the lift invaluable in everyday life and wishes to thank "ANDY" ( sorry we didn't get his surname) for his dedication and hard work in this situation and to Wessex for rising to the emergency.
As Mrs. Anderson's Carer I too wish to register my appreciation for the prompt response of Wessex and its staff to what for me was a nerve wracking care situation.
Grateful regards on behalf of us both,
BWA Registered Full-Time Carer
June 25, 2026
Unprompted review
Reply from Wessex Lifts
Thank you so much for taking the time to leave such a thoughtful review.
We're delighted to hear that Andy was able to respond so quickly, diagnose the fault, and have your stairlift back up and running within such a short timeframe. We know how essential the stairlift is to Mrs. Anderson's independence and daily life, so we understand how worrying this situation must have been for both of you.
We'll be sure to pass your kind words on to Andy, who I'm sure will be pleased to know that his dedication, professionalism, and determination to complete the repair—even in the heatwave—made such a positive difference.
Thanks again,
Wessex Lifts
Stairlift Repair
Engineer (Alan) came late evening and was unable to fix the stairlift and had to order a new part… he came back the next morning after picking a part up and not waiting for one to come in. Went over and above to get this fixed for my elderly mum. Very friendly and did a thorough job.
June 22, 2026
Unprompted review
Reply from Wessex Lifts
Thank you for your wonderful review. We're delighted to hear that Alan went above and beyond to get your mum's stairlift back up and running as quickly as possible. While it wasn't possible to complete the repair on his initial visit, we're pleased that he was able to source the required part and return the very next morning to resolve the issue.
Providing reliable support for our customers is incredibly important to us, and it's fantastic to hear that Alan's dedication, friendliness, and thorough approach made such a positive difference. We'll be sure to pass your kind comments on to him.
Thanks again,
Wessex Lifts
Simon visited today he completed a…
Simon visited today he completed a service on the through floor lift and was very polite.. all works are sorted out and he done everything really well.. if anyone has this man he is very down to earth and helps in whatever way he can. Thank you again Simon
June 19, 2026
Unprompted review
Reply from Wessex Lifts
Thank you for your wonderful review. We're delighted to hear that Simon provided such a positive experience while servicing your through-floor lift. It's great to know that all the work was completed to a high standard and that you found him polite, helpful, and approachable throughout his visit.
We'll be sure to pass your kind comments on to Simon, who will be delighted to receive your feedback.
Thanks again,
Wessex Lifts
Reply from Wessex Lifts
Thank you for your kind review. We're pleased to hear that you found our engineer helpful and friendly.
We really appreciate your feedback and are delighted that you had a positive experience with Wessex Lifts.
Thanks again,
Wessex Lifts
First one who didn’t say can’t do
First one who didn’t say can’t do. Bulbs can source. Found out not hydraulic fluid in the system. All round very good competent knowledgeable engineer that one we’ve had for years.
June 17, 2026
Unprompted review
Reply from Wessex Lifts
Thank you for your kind review. We're delighted to hear that our engineer was able to identify the issue and provide a solution. It's great to know that his knowledge, competence, and determination made such a positive difference. We take great pride in the expertise of our engineers, and your feedback is greatly appreciated.
Thanks again,
Wessex Lifts
Alan was amazing very kind curtious…
Alan was amazing very kind curtious cleaned up after himself was very thorough with my stairlift definitely knows his stuff.. would highly recommend him for any job! Thank you so much Alan
June 12, 2026
Unprompted review
Reply from Wessex Lifts
Thank you for your wonderful review. We're delighted to hear that Alan provided such a thorough and professional service. It's great to know that his knowledge, attention to detail, and willingness to clean up after the job made such a positive impression.
We'll be sure to pass your kind comments on to Alan. Thank you for your recommendation.
Thanks again,
Wessex Lifts
Darren and Lewis were amazing
Darren and Lewis were amazing. Such great workers, really attentive and helpful. Answered all the questions we had a long the way as well as informing us what’s happening with each step. They’re great! Recommend them to everyone! Thank you again to you both!!!
June 10, 2026
Unprompted review
Reply from Wessex Lifts
Thank you so much for your fantastic review and recommendation. We're delighted to hear that Darren and Lewis provided such attentive and helpful service throughout your installation.
Keeping customers informed every step of the way and answering any questions is something we take great pride in, so it's wonderful to know this made a positive difference to your experience. We'll be sure to pass your kind words on to them.
Thanks again,
Wessex Lifts
Alan came to service my lift very…
Alan came to service my lift very pleasant and chatty
June 9, 2026
Unprompted review
Reply from Wessex Lifts
Thank you for taking the time to leave a review. We're pleased to hear that Alan provided a great service and that you found him pleasant and friendly during his visit. We'll be sure to pass your kind comments on to him.
Thanks again,
Wessex Lifts
Darren and Lewis who came to my lift to…
Darren and Lewis who came to my lift to fit a seat, were very nice and polite and they explained the lift more to me so that I understood, they were both very polite and patient too. many thanks to both of them for their kindness.
June 8, 2026
Unprompted review
Reply from Wessex Lifts
Thank you for your lovely review. We're delighted to hear that Darren and Lewis were able to help and that they took the time to explain the lift clearly, ensuring you felt confident using it.
Their patience, professionalism and kindness are qualities we are very proud of, and we will be sure to pass your kind comments on to them.
Thank you again,
Wessex Lifts
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