Westbeach Reviews 

The experience I have had with Westbeach has been great. I ordered and the package arrived very quickly (was the wrong size though)!! Ordered a new size and sent the original purchase back. All communication along the way was of a high and prompt standard! Refund on its way!! The quality of the Ski jacket is also great! Would buy again for sure and recommend to family and friends :)

**AVOID** Westbeach Customer Service is terrible at best! There is no contact phone number and they only answer emails when they feel like and if they do answer, don’t expect any help! My experience . . . Order still not delivered after two weeks and incurred £23 extra costs chasing their appalling logistics partner, YODEL. Apparently, Yodel have attempted delivery 4 times! My building is manned 24hrs a day with CCTV on the entry road, they haven’t been once!! AVOID AT ALL COSTS!!

The clothing is good and often priced fairly. However, the delivery is horribly slow. There's only the option of standard delivery and both orders I have placed have taken over a week to arrive! Not good really when places like Surfdome or TwoSeasons can have it with you the next day. I've also had an issue recently with their sizing - I already own some WB jackets so I ordered the same size as they fit well, when they arrived they were much much smaller than my current ones. As they do not provide a free returns service I have to pay for tracked delivery - bit poor in this day really.

Emailed them to return some items. Some were the wrong size but one item had clearly been out of the packaging and smelt of vinegar. 4 days later was given a return reference. No apology for the faulty item or offer to pay return postage. Got confirmation of products arriving back at Westbeach but still no refund 2 weeks later and I had to email them to chase it up before eventually getting my refund. Would have posted a review sooner but did not realise they were on Trustpilot.

I paid for an item that was out of stock. It happens. But I only know this because I had to chase them two weeks later when the item still hadn’t been dispatched. I have requested a refund and hopefully I won’t have to chase that or I’m changing this to a 1 star review (2 at time of writing).

*Update*
This morning I received an email informing me that my order had been refunded..... into an account neither used to pay for the item or indeed even owned by me!

*Update following reply*
I have emailed you countless times explaining exactly that but you refuse to accept what I’m saying. I even attached a screenshot of the transaction from my online statement to prove the account details I paid with. You need to address this.

*Final update*
I did receive a refund into the account I used to pay for the item though the receipt still has someone else’s account details. Westbeach’s response was to say that this is some way my fault but I have no desire to chase further as the issue is resolved at least

September 22, I paid for the purchase. Order #17782
Tracking says they returned to westbeach, and receive no responses to the several emails I have sent to their websales team.

9 Days ago paid for a number of items that haven't arrived, tracking says they haven't been sent and receive no responses to the several emails I have sent to their websales team. If nothing happens in the next couple of days I'm going to have to register this as stolen with my bank as currently they are operating on a seemingly fraudulent basis.

Response: Hi, Thank you for responding my order number is #17569. I find it incredible that one has to post a poor review before anyone from Westbeach responds to any communication, especially in the case of missing purchases.

I sent my cloths back to them for an exchange as the products were a size to big. After sending the package to them it took more then 8 days to verify i had sent it back even though royal mail said it was at their warehouse in 2 days. Even after arriving i had to call to make sure that it had arrived to them. They do not receive calls at times. I spoke to Amber from Westbeach who emailed me that my order would be fast tracked. But i have since not got any notification of when my order would arrive.