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Outdoor Water Sports Venue with Swimming, Paddle Sports, Aqua Park, Waterskiing, Windsurfing, SUP Yoga, Cafe and water side restaurant. Come and Waste Time Wisely with Us!
Trench Lane, BS36 1RY, Bristol, United Kingdom
2.4
6 reviews
Replied to 33% of negative reviews
Typically replies within 24 hours
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Lovely place but terrible customer service ! Was given wrong information from members of staff on a number of occasions and then received very rude responses from manager appalling customer experience.
I went here on the 14th August and used the lake for my own paddle board which was great.
We then used the aqua park and I slipped getting off and badly broke my ankle. Staff were really helpful and I am very grateful. After an op and three nights in hospital I am still recovering and just about able to walk. The management never called to see if I was okay despite telling us they would. Great park but bad manners from the owners.
What a nasty, penny-pinching business.
My son wakes up ill, so we try to re-book for the following week. Not cancel. Despite their voice message saying that can change a booking within three days of a booking my emailing (and that it will incur an admin charge), I was told by Shaun that changes are not possible on the day - even one at 1700 that day. What an unnecessarily mercenary attitude. Presumably, £24 a booking, for a 45 minute session, even for a young child, doesn't make them enough money. I won't be returning.
Reply from West Country Water Park
Hi JJ
We operate these terms out of fairness to all our customers — extending or altering them on a case-by-case basis would create additional costs and inconsistencies that simply wouldn’t be fair to everyone else.
I hope you understand
Shaun
My experience in Fiskardo Restaurant waters Country Park, Forest Road Barkingside Essex IG6 3HN was EXCELLENT EXTREMELY FRIENDLY WARM SERVICE BY ALL THE STAFF IS WONDERFUL EXQUISITE TASTEY EXQUISITE FOOD WELL WORTH THE PRICE THE CUSTOMERS SERVICE IS ABOVE AND BEYOND THE REASON I RATED IT FIVE STARS I WOULD PERSONALLY GIVE THIS RESTAURANT 10 STARS IF I HAD MY WAY. I want to thank them for there FANTASTIC CUSTOMERS SERVICE 👍.
Fantastic birthday party for my son. Great food, helpful staff and the inflatable was just fantastic. A great time had by all.
Fantastic place, swimming, Aquapark, paddle boarding and more, all supported by an amazing team who are knowledgable, polite and friendly.
Great facilities. Enjoy coffee and cake or a bacon bap on the decking.
I am a regular user of the waterpark and can hoghly recommend it.
Easy access off the M4 and M5 or the A38.
Reply from West Country Water Park
Thank you for that kind review Diane. Our team delight in your safety, happiness and well being. We wllok forward to seeing you again soon.
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