Westermans International Reviews 775

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and extensive knowledge, making interactions pleasant and efficient. The service provided is frequently highlighted as excellent, with many people appreciating the quick response times, smooth communication, and overall ease of their transactions, whether buying or selling equipment. Reviewers are particularly impressed with the quality of the products and the reliable delivery service. However, some customers also noted dissatisfaction with the maintenance and after-sales service, citing poor communication, long delays in responses, and a failure to provide clear timelines for repairs. These individuals experienced unacceptably long resolution times for machine repairs.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the fantastic, friendly, and... See more

Staff

Consumers consistently report positive experiences with staff. Many reviewers highlight the team's knowledge,... See more

Product

Clients share positive opinions on product quality and selection. Many reviewers praise the excellent... See more

Response time

Reviewers highlight positive aspects of response time. Many customers praise the promptness in responding to... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the quick and prompt... See more

Based on these reviews

Rated 5 out of 5 stars

I bought a Gullco welding arm from Westermans few weeks ago and Craig and his team went above and beyond to ship to Australia. I send him a photo of the welding arm configuration and his team put it t... See more

Company replied

Rated 5 out of 5 stars

From the initial contact to the uplift of goods this deal could not have gone any easier or smoother. I made initial contact via email and was requested to send over some more details and pics. Purc... See more

Company replied

Rated 5 out of 5 stars

Fantastic and Quick Service! After sending an enquiry for selling some equipment, Bev responded quickly and by the end of the day we made a deal and the equipment was collected the next morning! A ve... See more

Company replied

Rated 5 out of 5 stars

We were really impressed with the great service here. The team gave us a wonderful experience because they were warm, attentive, and very professional. Their staff were not only friendly but also tru... See more

Company replied


Company details

  1. Welding Supply Store
  2. Factory Equipment Supplier
  3. Industrial Equipment Supplier
  4. Metal Industry Suppliers
  5. Tool Rental Service

Written by the company

Think you can’t afford the welding machine you need from your favourite leading brand? We offer competitively priced used welding equipment and plasma cutting machines. SERVICE… We exceed the expectations of our worldwide customers time and again as shown in our Reviews. SPECIALISTS… Looking for heavy, industrial fabrication machinery for welding, cutting and positional projects? From orbital welding equipment to seam welders and CNC plasma cutters and everything between we can supply everything you need. PRODUCTS…With over 700 new, used and refurbished machines available at our UK warehouse, most ready for rapid delivery. Want to view? Visitors are warmly welcomed with a cuppa and biscuits. PRICE… You will find our prices offer affordable, value for money on top quality welding and fabrication equipment.

Westermans International

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

775 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great communication and friendly people.

Great communication and friendly people at Westermans makes dealing with them a pleasure. Highly recommend for all your welding equipment needs when buying from or selling to them.

April 16, 2026
Unprompted review
Westermans International logo

Reply from Westermans International

Thanks for a great 5* review Andrew.

Machines arrived safely and have certainly been well looked after.
Thanks for the deal - look forward to working with you again.

Kind regards

Bev
The Buying Team

Rated 5 out of 5 stars

The team were extremely helpful

The team were extremely helpful and very knowledgeable about their products. They helped point us in the right direction to the right part that suited our needs!

March 19, 2026
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Reply from Westermans International

Hi Amy

Lovely to see a review from you and so happy you guys were pleased with your ProArc 100kg positioner. If we can help with anything else please let us know.

Don't forget to tag us on Instagram!! 😁
Thanks
Haidee

Rated 5 out of 5 stars

great service

the service has been great and responsive. very helpful in advice & general all round helpfulness.

March 19, 2026
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Reply from Westermans International

Thanks Trevor!
So pleased we could help with your Fume Extraction requirements.

If we can help with anything else please let us know. I look forward to working with you again

Thanks
Haidee

Rated 5 out of 5 stars

Very professional

Very quick turn around. Great job.

March 5, 2026
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Reply from Westermans International

Hi John
Thank you for taking the time to leave us a review.

I hope you have a great week
Thanks
Haidee

Rated 5 out of 5 stars

Excellent service

March 3, 2026
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Reply from Westermans International

Hi Alan

Thank you for the review. We are really pleased you found everything to be excellent and we hope we get to work with you again in the future

Thanks again

Haidee

Rated 5 out of 5 stars

Fantastic

Fantastic, friendly and knowledgeable service from top to bottom.
5 Star !!

That's why we keep coming back to purchase new kit from Craig and the team.

Keep up the good work , Harvey

March 3, 2026
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Reply from Westermans International

Hi Harvey

Thank you for your lovely review.
We love seeing customers return to us. We hope you have fun with the new Resistance Spot Welder.

Let us know when you need more electrodes :)

Thank you

Haidee

Rated 5 out of 5 stars

Appreciation - The support granted by Westermans…

The support granted by Westermans International has been rpofessional and very effective.

March 2, 2026
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Reply from Westermans International

Hi Elena
Thank you for the 5 stars. I am really pleased you found the process of buying from us in the UK smooth and effective.

We work hard in making sure our customers are happy and we hope to work with you again in the future.

Thank you
Haidee

Rated 5 out of 5 stars

We purcSmooth and Reliable Purchase Experiencehased a used submerged arc…

We purchased a used submerged arc welding power source. Communication was smooth throughout the process, and we received all the necessary information about the equipment. The operating manuals were also available.

The transaction was straightforward and hassle-free. Thank you!

March 2, 2026
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Reply from Westermans International

Hi Sari

Lovely to see a review from you since you have received the ESAB LAF 1250 Power source. We really appreciate your custom and would love to work with you again in the future.

Have a great week
Thanks
Haidee

Rated 5 out of 5 stars
Westermans International logo

Reply from Westermans International

Hi Neil

Thanks for the review. Glad we could help with your repair of your Bode Positioner.
If we can help with anything else in the future please get in touch

Thanks
Haidee

Rated 5 out of 5 stars

Friendley and profesinal service as…

Friendley and profesinal service as usual 2nd major purchase from an exelent company

February 18, 2026
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Reply from Westermans International

Hi

Thanks for leaving us a review. It was lovely to meet you when you came in to order the Bode Positioner.

We look forward to working with you again in the future
Thanks
Haidee

Rated 5 out of 5 stars

Great service and machine

Our welding machine broke so we urgently needed a new welder. The contact with westermans was good, the price was OK and the delivery even with service was within 48 hours. When the machine turned up it was is great condition. I couldn't be happier with the service or machine.

February 20, 2026
Unprompted review
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Reply from Westermans International

Hi Stuart

Thanks!! Great review :)
Glad we could help you out when your welder went down. We try our best to get orders out ASAP as we understand the urgently to keep production going.

Have a great week
Haidee

Rated 5 out of 5 stars
Westermans International logo

Reply from Westermans International

Hi Glenn

Thanks for taking the time to leave us a 5* review.

Its great you were happy with the service when selling your used Orbital Welding Equipment to us. Thanks again for the deal!

Kind regards

Bev
The Buying Team

Rated 5 out of 5 stars

Quick and Fast Response

Quick and Fast Response. Smooth service

February 17, 2026
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Reply from Westermans International

Thank you for coming to us to supply you with a Swagelok 20H head and Fixture block.
We really appreciate you taking the time to leave a review and we hope to work with you again in the future

Thanks
Haidee

Rated 5 out of 5 stars

Westermans Welding Positioner

Westermans welding positioners are great quality and sensibly priced. Craig is super knowledgeable and helpful

February 11, 2026
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Reply from Westermans International

Hi Richard
Thank you for the review,. I hope you are getting on well with the ProArc 100kg Positioner we sent you.

Please let us know if we can help with anything else in the future

Thanks
Haidee

Rated 5 out of 5 stars

The people at Westermans are friendly and helpful.

The people at Westermans are friendly, helpful and very knowledgeable regarding welding and fabrication equipment.

February 11, 2026
Unprompted review
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Reply from Westermans International

Hi John

Lovely to work with you again and glad we could support you in choosing the Lincoln V305-T Tig welder, a great piece of kit!

Have a great weekend
Haidee

Rated 5 out of 5 stars

Westermans have been a pleasure to deal…

Westermans have been a pleasure to deal with every time we have bought equipment from them. we will continue to buy equipment from them and encourage anyone looking for welding andf fabrication equipmen to do so.

February 12, 2026
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Reply from Westermans International

Hi Lewis
Thank for for leaving us a five star review :)

We really appreciate your kind words and your encouragement for others to work with us.
We are ready to help you when you would like to gain some more equipment :)

Have a great weekend

Haidee

Rated 5 out of 5 stars

Fast and easy

Fast and easy from quotation to reception of the equipment. Let see how it perform now.

February 5, 2026
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Reply from Westermans International

Hi Eric

Was lovely to work with you and we hope to work with you again in the future.
Thank you for the lovely review.

Have a great weekend
Haidee

Rated 5 out of 5 stars

Unbelievable experience

Unbelievable experience

February 2, 2026
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Reply from Westermans International

Hi Darren
Love a review that's straight to the point! haha!

Thank you for taking the time to leave this review, we really appreciate it.

Thanks
Haidee

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