Westgate Resorts Reviews 684

The Westgate Resorts villa we stayed in was exquisite! Between the spacious interiors and the state-of-the-art kitchen, we couldn't have asked for a better vacation home.

The experience with this company from the very beginning has been nothing short of a nightmare, marred by deceit, manipulation, and outright cruelty by the sales team.

On August 24, 2021, my mother, her husband, my 3 children and I went to Westgate Palace located at 6145 Carrier Dr. in Orlando, Florida, for breakfast under the ruse that we would attend a short presentation in exchange of free tickets to Universal Studios.



The sales presentation I attended was a masterclass in deception, led by individuals who seemed to take pleasure in crafting a web of lies so intricate, it was designed to ensnare unsuspecting prospects. We started talking with a gentleman that started asking questions directly to my mother. Keep in mind that my mother is elderly, and she tires very easily, and the questions were all super-fast with the ill intent of confusing and tiring her out. They never mentioned there would be fees every year, in the form of a maintenance fee. This maintenance fee would always increase, going up by at least 5% every year. It was also never mentioned that it would be a lifelong debt that her grandkids would go on to inherit nor was it mentioned that there would be multiple weeks blocked off. Their tactics were not just aggressive; they were cruel. They mocked my financial situation, scoffed at my inability to afford lavish vacations, and used this as a battering ram to push me towards signing a contract. Documents were thrust in front of me with a demand for a signature, no explanation offered, no time allotted for review. Critical information was deliberately withheld, including the vital fact that I had a legal right to rescind the contract within a specific timeframe. It's clear I was subjected to a calculated scam, preyed upon by a team well-versed in exploitation and deceit. The practices employed by the Westgate sales team were not only unethical but cruel, and I refuse to be bound by an agreement that was forged under such tricky circumstances.

I had a great stay at Westgate Resorts, but I expected more from the dining options. The villa was fantastic, and the service was good, but the food choices were somewhat limited.

We write this review today to describe the HORRIFIC experience we endured due to the false promises made to us by Westgate. We were offered a week’s stay at a discounted price if we participated in a short information session with no requirement of purchase. We went to the meeting with no intention or interest in buying a timeshare but more so in a plan to take our children to Disney parks after the required meeting.

When the presentation started, they quickly separated us from other attendees, and had our own salesperson who seemed to have a perfect answer for every question we asked. We declined, as we did not want to visit the same resort every year. He told us specifically that because Westgate Town Center is so popular being close to Disney, we would have no problem trading our week with other resorts. They told us we could pay a “small fee” to use exchange companies like Interval World to trade and go to other resorts or could also apply the week to book Disney Cruises. At this point, we were more than 3 hours in, and our daughters were waiting to go to Disney. We were not allowed to leave until after we saw a tour of the facility, which was another hour of driving around the property, where they showed a brand-new unit and promised our unit would be identical, as all unit, once remodeling was complete would be the same.

The next day we went back and told the salesman that we made a mistake and wanted to cancel. He told us we couldn’t cancel but instead would discuss the situation with his supervisor. After waiting a long time again, the supervisor came in and told us that we couldn’t cancel the contract but could change to a different unit they had just got back due to foreclosure.

Although we were relieved to have switched to a less expensive unit at that moment, we are furious that the staff knowingly lied to us about the LEGAL rescission period and all the false promises they made to us.

Over the past two years we have experienced a myriad of issues regarding the cost, availability, and general usability of our timeshare. The lack of information during our sales presentation (and overall misinformation) resulted in us purchasing a timeshare that wasn’t properly explained. To date, we have not used the timeshare nearly enough to justify its cost, which mainly comes down to the lack of availability. We are fed up with lies and deceit and want to get out of this nightmare as soon as possible. During the sales pitch, the representative kept pitching latest ideas and trips to convince us to buy. In fact, they specifically mentioned that I would have access to Disney theme parks as a benefit of upgrading my contract. I received a letter dated 9/1/22 claiming that our Vacation Traveler account was expiring or had expired, even though we weren't owners at that time. Mentioning a requirement to complete occupancy within 27 months of the contract date, with a copy of the letter attached. I couldn't get any assistance to understand this additional contract. I didn't want to feel trapped again, especially with Westgate potentially adding charges to my credit card and pressuring me to spend more on the Vacation Traveler account. Several different managers, higher up in the chain of command, offered us supposedly better deals on maintenance fees and lower mortgage amounts. Despite my repeated refusals, they wouldn't let us leave and kept presenting different figures to confuse us. Everything they do is rooted in deceit and distraction to fraudulently seize your money!

The purchase of Westgate Resorts timeshare has been the worst ill-advised decision we have ever made. The misrepresentation of Westgate only continues to get worse as more customers have come forward with the same complaints and cases even worse based on online reviews, there are some true horror stories, just like ours! We have since tried to rent out our timeshare to a 3rd party.  When asked for the dates of availability for stays we were not able to get confirmation. The 3rd party scheduler has stated that Westgate Resorts would not allow them to confirm dates needed. We were told that availability would never be a problem at Westgate. That was false. We have not been able to take advantage of our timeshare even once in our 3.5 years of "ownership." We were told that Westgate resorts would be exclusive to timeshare owners. Also, false. We regularly find rooms available to the public via third-party booking platforms such as Expedia or Hotels.com. We were told we'd be able to profit and build equity with this timeshare. Not only is this false, but it has been a net negative asset for us as it is a heavily cost burdensome for us. So not only do we not use our timeshare, but we also are paying a heavy price for all sorts of lies from a greedy sales team.

I celebrated my birthday at Westgate Resorts, and the staff went the extra mile to make it special. The villa was immaculate, and the birthday cake they surprised me with was delicious!

Our weekend at Westgate Resorts was everything we hoped for. The infinity pool was stunning, and the sunset views were breathtaking. Highly recommend for a peaceful retreat.

My trip to Westgate Resorts was enjoyable. The amenities were excellent, but I feel like the entertainment options could be updated a bit. Still, I had a fantastic time!

I found Westgate Resorts to be mediocre. The room was tidy, but the service was ordinary. The amenities were satisfactory, but not exceptional.

Lies, lies & lies, don't ever take free stuff or listen to anything these people say, just trying to rope you in some bs condo, that you are practically stuck with for the rest of your life, especially here in Las Vegas, stay away! Save your self! They offered me a used condo for $24,999 I said no, they continued to drop until $7000 dollars probably would go even lower?

Beware of Westgate Resort Orlando - Unfulfilled Promises and Inaccessible Booking

After being a timeshare owner at Westgate Resort Orlando for over 18 years, I am utterly disappointed and feel compelled to warn potential buyers about their practices. Despite owning a timeshare apartment here, I have not been able to use it even once. Every attempt to book, even when calling a year in advance, ends with the same response: "not available, book earlier." This has been a consistent issue, rendering the timeshare completely useless to me.

It's frustrating to see that all the negative reviews I overlooked before signing up were accurate. Westgate has failed to deliver on their promises of accessible vacation options, effectively locking me and possibly many others out of enjoying what we have paid for. I strongly advise potential timeshare buyers to read the reviews and consider them seriously before committing. In my experience, Westgate Resort operates like scammers, taking your money without delivering the services promised. Proceed with extreme caution!

I went to a timeshare presentation in Orlando and it was fast paced and high pressured from the start. It took hours and I had 4 small children with me so it was a nightmare because it took so long we became very, very impatient. Used the timeshare once in Tennessee because nothing was available because of covid. Nothing was available after that so I wanted out and Westgate was not having it. Long story short after months of lies and no cooperation I deed the time share back to Westgate for $3000 cost to then. They made money on the way in and out. Scam, scam, scam!!

We strongly believe that our consumer rights have been violated, and we were misled into signing the timeshare contract under false pretenses by Westgate Resorts. We requested a formal investigation into our case and the immediate cancellation of our timeshare contract to alleviate the financial and emotional distress we have endured. This was caused by the following High-Pressure Sales Tactics, the presentation extended well beyond the promised time, totaling 4-5 hours. We were subjected to relentless pressure from both the salesperson and a manager, who made it difficult for us to consult each other or seek external advice. Lack of Proper Disclosure, we were not informed about the rescission period, which is a critical right of the consumer to cancel the contract within a specific time limit. We were not provided The Truth in Lending Act disclosures, which should detail the financial charges and the annual percentage rate (APR), were omitted from our discussions. All of this has led to financial and emotional hardships. The financial burden of the timeshare, with a monthly mortgage of $273, has been unsustainable, especially given household challenges related to unforeseen medical bills and the current economy. This situation has caused us significant stress, anxiety, and regret, impacting our mental health and relationships.

Venardos Circus had some amazing acts, but the show felt a bit too long for young children.

This message is a complaint
And a warning against buying a timeshare at Westgate properties. In 2018, my and an associate attended a sales presentation at Westgate in Orlando Florida. After a pressure filled presentation and a supervisor brought in. After numerous lies, half truths and promises which were never kept we entered into an agreement to purchase at Westgate Towers. After returning home my associates and I had second thoughts the associate was let out of the contract and Westgate began to come after me. I notified them I was not attending the resort and would like to be let out of the contract. It has been a six year ordeal and I’ve never stayed at the property. The company who did not have my SSN during the signing explicitly told me the contract would not impact my credit as they did not report to the credit bureau. This was a lie. When I discovered the derogatory report on my credit, I was then tricked into another contract but they said I had to pay extra to have it cleared from my credit. Then Covid hit, and the Westgate Towers were empty as travel was restricted etc etc. they never offered me relief. In 2022 I lost my job, went through a divorce, had a nervous break down and eventually a heart attack. I was placed on disability. I notified Westgate of my situation and they claimed the only way to resolve the issue is to sign another contract and pay another fee to remove a derogatory report to the credit bureaus. As I was struggling with depression they took advantage of me. I send emails and call asking to speak to management, only to be told a supervisor would call and never received a call. I feel defrauded and taken advantage of as I have never spent on night at the Westgate Resort. I contacted a timeshare exit company and they wanted $5000 to assist me. I advise anyone to never do business with Westgate Resorts as I am now forced to fill a complaint with State Representatives, Attorney General to get justice

Very clean unlike the Strat…the maids are routine and no one had an attitude. The only issue were the elevators skipping past you a lot but that’s a third party issue. The Elvis impersonnater was good. The food was disappointing,..even the breakfast.

Cowboy Adventure Park had a lot to offer, but the lines for some attractions were too long.

Venardos Circus was a fun outing, but the tent got quite warm despite the air conditioning.

Venardos Circus was a fun outing, but the tent got quite warm deposit the conditioning.