Westgate Resorts Reviews 684

We were pulled from the street one night by a promoter to attend the Westgate Timeshare presentation. He told us that we would get breakfast but he did acknowledge it was a continental Breakfast, in exchange for tickets to the gondola and Madame Tussaud’s museum. This wasn’t our first rodeo so we went. The promoter was explicit that it would be a 90 min presentation. By the 90 min mark we hadnt even seen the room. But let me start from the beginning.

You arrive and they call your name, the host has you select your breakfast items. Don’t get the orange juice, it is like orange flavored gasoline. Idk why. Stick with the water. There was cereal and other breakfast bars.

We ate our breakfast with our own personal host and had small talk, after maybe 45 mins, she started her planned speech. The standard questions about where we like to travel etc. we kept letting her know we had a newborn that we needed to get back to, so we just needed her to cut to the chase as to how much it is, so we just can make our decision. She didn’t. She went on and on, showing us the extremely wealthy ceo, as if that was supposed to make me feel better. Specifically pointing out that they are debt free, when ironically this was going to have us go into debt. I understand that they have a product to sell, and she did that well. She was very convincing and persuasive. After almost 2 hours, we finally saw the room that we would be getting. It was just average at best, for that monthly payment we could save that up, and stay somewhere nicer once in a while, vs holding a spot we can only use two weeks of the year. It is illogical.

If we do have extra income, I’d rather save, or give donations than put it aside for future vacations that we may or may not have. I love staying in hotels. I don’t mind airbnbs or condos but my preference is to stay in hotels when on vacation.

The host told us specifically that she wouldn’t send other people over to exhaust us, yet after we said no repeatedly, two or even three other people came over to try to convince us.

After the 3rd hour of saying okay we need to go, our baby needs us, more and more people kept coming over to convince us. Eventually I showed them a spreadsheet of our finances and they left us alone and let us go. That made me realize that they are looking for people who are ignorant about their finances and aren’t concerned about it.

We did get our prizes as promised, however I wouldn’t do it just for the prizes, the badgering is just unnecessary. We were so exhausted after, once we picked up our baby, we slept for 3 hours.

During our stay at the Westgate Las Vegas Resort, we were strongly encouraged to attend a timeshare presentation, despite repeatedly expressing that we were not interested in making such a purchase. We agreed to attend what was presented as a 60-minute presentation; however, the sales team confiscated our IDs at the beginning and held them hostage, extending the presentation to over 3 hours. Throughout this extended presentation, we declined their timeshare offers at least 5 times, yet the sales team relentlessly pressured us with various options and repeated price reductions, wearing us down to the point of agreeing to the purchase. The information provided to us during the sales process was deceptive. We were led to believe that the timeshare would allow us to enjoy stays at the Westgate Las Vegas Resort on the Strip for many years to come, making it a long-term investment for vacations with our family. The sales team sold this to us to achieve our dream vacation; however, when we check in, we never receive the room we were shown during the presentation, which constitutes a massive bait and switch. It wasn't until after the purchase that we learned the timeshare didn't include stays at this property until we paid additional fees. We were also misinformed about the stability of the maintenance fees, which have increased significantly since the purchase and have further exacerbated the financial burden we now face. We've basically stopped using the timeshare because of all the extra fees imposed on us, making traveling more expensive than necessary. Having paid more than $16,000 and receiving only 4 vacations is hardly the investment in vacations these unethical salespeople promised. Westgate Resorts’ presentations reeks of fraud.

If I could leave zero stars I would I have been trying to cancel my agreement well beyond the ten days they give you cancel and they just kept giving me the run around and today they told me it was past the ten days so I’m not eligible for cancellation and told me if I don’t pay the account will go to collections I’m going to lawyer up and get this settled stay far away from these scam artist

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I purchased a timeshare with Westgate Resorts in Orlando about 3 months ago and quickly realized it wasn’t what was promised. I contacted them to cancel and request a refund, but they refused and said I can only resell it myself. I paid over $1400 and feel completely misled. This company takes advantage of people and offers no fair solution. I do not recommend dealing with them.

I have stayed at the Westgate in Las Vegas several times without any issues, this time was different. The room needed a deep clean especially in the places out of sight. We arrived myself and two grandchildren on Saturday th
e 31st May on Monday 2nd June I had to find one of the housekeeping staff to request clean towels as no-one had been near out room. I went to the reception desk to enquire what the procedure was for room cleaning to be told it should be every day. I explained it wasn't cleaned and asked for this to be noted which it supposedly was. Each day after returning from days out the room had not been cleaned or clean towels left. I had to go every day to reception to request this. On what would be our last night the housekeeping staff were on our floor cleaning rooms about 5 doors away. I informed them we were leaving in the morning and asked for clean towels to be left no cleaning was required. On our return to the floor a supervisor was checking empty rooms and I explained to her the problems all during our stay. She noted this down and my request to see a manager. I asked her to come into the room to check if my request for towels had been done, the dirty towels were still lying on the floor. She went and brought clean towels for us. This has to be one of the worst stays I have had. To repeatedly ask for room cleaning was poor customer service. Complaints were totally
ignored by the management. This will be my last stay at this hotel.

The hotel is badly needing an update, it is very tired and looks like a hotel from the 60s. Some staff were rude at best, especially Sid's restaurant. The staff were unable to make even a pot of tea correctly. I arrived on a Sunday and the first day my room was done was Wednesday. The lighting in the rooms and corridors were extremely dull. Headboard on my bed was almost worn through, bathroom had mold in the corners and soap holder was hanging off the wall.

My wife has a heart of gold and I should've known not to let her get her hopes up. We go in and they kept us in their for nearly 4 hrs! We were there for my birthday and of course offered discounted tickets, strike 1. We get to the resort and from right then on it was nothing but pressure, strike 2. They did everything and anything to try and get us to buy and they managed to get my wife. We couldn't afford it anymore and they did a modification on timeshare. They lowered the cost and monthly pay and and let us go. I just found out almost 3 years later of not paying, that I have 2 timeshares so they made me buy another. The guy today said for me to cancel the first 2 I had to buy another one and pay on that so almost $5k just to not get out of a timeshare. DON'T GO WITH THESE PEOPLE!

When we returned home, as new Members of Westgate Resorts, we booked our first trip. As soon as we secured dates, we were met with a barrage of phone calls offering gifts to attend another presentation. It was in this second meeting that we were told that
to stay once a year, we would need to purchase a larger unit for a couple hundred dollars more a month. In October, we were notified of a dramatic increase in the HOA fee to over $1,400 per year, with additional changes to our mortgage payment pending a new
interest rate. Since then, we have experienced a series of personal and financial hardships, including the illness and subsequent passing of my mother, as well as ongoing care responsibilities for my 94-year-old father who is an Army veteran. When we contacted
Westgate Resorts and asked if the timeshare could be taken back, we were told this was not possible and were advised to hire a realtor to sell it, but that was an option we couldn’t afford. Eventually, we were offered a change back to the original contract,
which we reluctantly accepted due to the lack of alternatives. Unfortunately, it is not enough. We are no longer able to bear the financial burden that this timeshare has placed on our lives, and we pray that Westgate Resorts relieve us of this ongoing obligation. 

This company is nothing but thieves the bank is certain to withdraw your money from your account after you have given your approval then the company steals your timeshare protect your money for a
memorable vacation with your loved ones don't let them jeopardize you future vacations with your family, beware to share

My wife and I were simply here to enjoy our 1 year wedding anniversary and we were “advised” to attend a presentation regarding the history of the property and that it was basically required. We were told about the perks of attending the event but were not told about it being a time share presentation. And not only being told it would be 90 minutes of our time, instead being double that and being pressured into doing something we already said no to. Westgate might never see our business again after this weekend.

We recently toured Westgate in Orlando and were initially impressed. Erica Simas was pleasant when we arrived, gave us a tour of the property, and we expressed genuine interest. However, once it became clear we weren’t ready to buy that day, the tone of the visit changed drastically.

We were kept there for over **three hours**, subjected to relentless pressure from the sales director, despite expressing multiple times that we had a hard stop and needed to leave to care for our dogs. Erica even told us to *“just leave them where they are”* because this was *“the deal of a lifetime.”* That was the final straw.

We left feeling frustrated and disrespected. Erica didn’t even say goodbye—she stormed off to attend to another prospect. The entire experience left a very negative impression.

My husband and I were left shocked.

**If you're considering a visit, be aware: once you say “no,” the professionalism quickly fades.** This is not how a respectful sales process should work!

RUN! They will cost you TONS of money AND your sanity. Don't fall for the sales people. They ARE TRAINED TO SELL and will tell you anything just to make a sale.

The stress of the mounting costs associated with Westgate Resorts joke of a timeshare has taken a significant toll on my wife’s health over the past 3-4 years. We were never given options beyond "in-house" financing for 10 years; were falsely told we could write off payments on our taxes and were misled about the inheritance obligations our children would face. We have stayed at multiple properties including Westgate Lakes Resort in Orlando, Westgate Branson Lakes Resort, Westgate Smokey Mountains Resort, and Westgate Painted Mountain Resort in Mesa, Arizona, and none have lived up to the promises made during sales presentations. The fiscal impact has been overwhelming. Our maintenance fees have increased from $300-$400 per year to approximately $1,700 for 2025. When combining mortgage payments, down payments, maintenance fees, room deposits, transfer fees, and various other charges, we have spent well over $50,000 on this timeshare. For this substantial investment, we have enjoyed only four vacations totaling 28 nights – amounting to $1,800 per night. This stands in stark contrast to their salespeople's repeated claims that ownership with Westgate is "significantly more cost effective than traditional travel." The properties themselves have been disappointing, requiring deep cleaning before each stay. When using the Westgate travel program, we discovered the hotels were not as pictured – they were run down and dirty, just like every room we have stayed in at these resorts. We have faced constant difficulty booking at our preferred locations, particularly during holiday periods. Most troubling is our discovery that these supposedly "exclusive" owner resorts are being advertised to the public on third-party travel sites for a fraction of what we are paying. This explains the difficulty in securing reservations and finding parking during our stays – a complete contradiction to the exclusive ownership experience Westgate salespeople promised.

First time booking with Westgate (Branson Lakes) - I had to change my reservation last minute. I knew there was no hope- but decided to give it a try. I had Joel on the phone and he was so pleasant and kind and got the reservation changed. In terms of customer service - it was great! I have not stayed at the property yet, but will update the review when I return.

My experience with Westgate Resort in Las Vegas was nothing short of a financial nightmare. What was promised as a "two-hour presentation" with complimentary breakfast turned into a five-hour pressure cooker where multiple salespeople tag-teamed me until I finally caved. Their representative Theresa used every trick in the book—false urgency, misrepresenting the timeshare as an "investment," and promising rental income that never materialized.

The financial deception was staggering. They conveniently "forgot" to mention the full scope of maintenance fees, booking charges, and other hidden costs. They even had the audacity to claim tax benefits that don't exist! Most egregiously, they never informed me of my legal right to cancel within the rescission period. Since signing, I've paid $5,000 toward a property I've never been able to use. Their booking system is a technical disaster—the app barely functions, and mysteriously, every date I've tried to book has been unavailable or inconvenient.

Their false claims about "10 different exit strategies" turned out to be complete fabrications. The only way out? Find someone else to take over this financial burden—good luck with that! Save yourself thousands of dollars and countless headaches.

Westgate isn't selling vacation experiences; they're selling regret at premium prices.

If I could give zero stars, I would. Westgate completely destroyed my credit. They gave false "facts" when selling us a timeshare. I would STRONGLY advise against doing any sort of business with them. I've had my timeshare with them for 7 years & my principle balance barely made a dent (even though I was paying nearly $600/month). Asked them what my options were to avoid foreclosure & they didn't have any to offer. Complete BS.

I arrived at this Resort on April 15th I have been calling several weeks to make sure that they have the accessible room with a roll in shower because I'm traveling with my disabled daughter who's 27 years old. When I got to the resort I said is this room accessible it has a rolling shower yes yes we've got everything we're putting in one of our new Resorts I got to the room there was no shower chair and there was no bench my child is 27 years old and weighs about115# I weigh 115 lb my daughter cannot stand. I called the front desk and I said I need shower chair because you don't have a bench. I was told that they no longer supply that and there's no way they can supply that. So I had to give my child a shower without the necessary support we both needed. I've got major back pain from this horrible treatment. I'm right now in the doctor's office because I am suffering from severe back pain from trying to stand my child up and showering her all by myself this is the worst experience that I've ever had with any resorts I've been traveling with my child for over 25 years and never ever visited a timeshare or a resort that did not have a rolling shower with a bench or offered me a shower chair I am letting anyone who has a disabled person in their party do not ever stay here it's horrible and the people are not nice.
If I could give them no star I would

My experience with Westgate was a nightmare disguised as a “vacation invitation.” It all started when my boyfriend and I were on vacation in Orlando. As we were leaving one of the theme parks, a man offered us a “day pass” to visit Westgate’s resort. He promised transportation from our hotel, a buffet breakfast (which ended up being worse than a cheap 7-Eleven combo), and $110 in cash just for attending. None of that turned out to be true.

What followed was hours of manipulative sales tactics. We were greeted by a salesman who was very friendly at first—but it was clear his mission was to pressure us into signing a contract. He asked us personal questions about our income and travel spending, just to figure out how much they could squeeze from us. He then showed us old, run-down facilities while pretending it was a luxury resort. He sold us the idea that we’d get a 7-day stay in Orlando every year, and access to 5-star hotels around the world through Interval International for $400–$500 per stay.

The reality? Completely different. Three months later, when I tried to use this so-called “exclusive benefit” with Interval, every search returned prices over $1,200 per week. I searched in low season, across multiple dates and destinations, and never found what was promised. It was all a carefully constructed lie to get us to sign.

Five months later, I tried to cancel the contract. I called and emailed them with evidence that what they sold us didn’t exist. They took weeks to reply, and when they did, they told me that this was “not a valid reason” to cancel. Are you kidding me? I was scammed and that’s not enough.

They passed my case from one department to another with no real solution. A month later, I received a notification simply stating the contract couldn’t be canceled—with no explanation as to why I couldn’t find any of the properties they had promised.

Where is the logic? Where is the ethics? Westgate sells a product that doesn’t deliver on what’s promised and then washes their hands of any responsibility. They abuse people’s trust and use aggressive, misleading tactics to trap families into long-term debt.

I’m still paying for something I don’t want, that doesn’t match what was sold, and that I’ll never use. I’m desperately trying to get out without hiring a lawyer—but Westgate’s lack of accountability makes it nearly impossible.

If you’re reading this because someone offered, you a “package” — run. It’s a scam disguised as a vacation investment.
No benefits. No support. Just debt, frustration, and lies.

I hate these company .The folks that work for them does not care about you or anything they only care about the commission they will get for signing you in so run with your life. We were almost forced to buy one and I did, the next day my woman did some research and said we have to cancel so I reached out to them they were so rude, unprofessional, yelling on the phone that we wasted their time. Guess what, they stopped picking our calls, replying to our emails and messages not knowing they were buying time so that the 10 days trying period will lapse and I'll be stuck with timeshare.

Our closing officer name is Nicole Sims she was the worst.. remember this lady told me she's the only one that can cancel my timeshare that I have nothing to worry about not knowing she was buying time. She ignored all my communication and then sent me one stupid empty email on Friday night telling me to read my contract, meanwhile my 10 days trying period will end on Monday so I literally had no time to do anything she waited for 8 days to reply to my email because she wanted the trying period to end so I'll be stuck with the contract not knowing I have already read the contract and it says the only way I could cancel within the 10 days trying period was by in person or send a letter which I sent letter days ago.

Note: They will not mention to you that you have 10 days trying period if you don't want to continue you will cancel and get full refund. Luckily, I read it and was able to send them cancellation letter that was the only thing that saved me. Run from this folks it's a rip off making someone else rich while you get so little in return. Timeshare does not worth it

Had a time share tour everything was good until my wife and I decided not to get the time share. The representatives were very pushy and try to bully my wife to agree to the time share. When we gave a definite no the two employees salesman whatever there called got mad and walked away. They tried with another employee and still couldn’t take no for an answer. They were very disrespectful to my wife. We will never have anything to do with this hotel.