I have been with WestHost for over 20 years. They have been reliable in all aspects of our service needs. There is no fuss about their staff wanting to help, whether domain or website they know what t... See more
Company replied
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Did a really stupid thing. While cleaning up some really old email accounts, I deleted a very active email account. Support was able to restore it! Only one possible improvement -- I don't mind w... See more
Company replied
Our website and email have been down during our peak season and is really having a detrimental affect on our profits. We got through to billing, not the issue. Tried live chat and got dro... See more
Company replied
Super helpful and responsive in the last few days. Helped understanding on how new system work. Helped begin the process of updating info. Increased email forwarding capacity to support our site need... See more
Company replied
Company details
Information provided by various external sources
With a large client base comes a diverse range of Web hosting requirements. We have tailored our company around these needs by providing flexible and scalable services. These services include Shared Web Hosting, Cloud Hosting, Dedicated Servers, Reseller Hosting, Domain Registration, E-commerce Tools, Web design, and Merchant Account solutions.
Contact info
517 W. 100 N. Suite #225, 84332, Providence, United States
- +1.435.755.3433
- sales@westhost.com
- westhost.com
4.4
Excellent
899 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Attentive to my issue and resolved it.
May 13, 2023
Unprompted review
Reply from Westhost
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day.
This company has scammed me for 20k, considering legal action!!
Last October, Westhost posted over 100 charges to my credit card totaling approx. $20,000. At the same time, they discontinued my hosting services prompting me to change my email and hosting to another provider.
Since I had no access to my previous email, I could not access their online help function. Calls to their office were met with "our phone lines are undergoing maintenance" an issue that appears unresolved months later...
The only way I reached them was by leaving a review on this site. They responded and the agent said the issue was under investigation. My last correspondence from them was March 23 (6 weeks ago). Since then I have had no response to requests for follow up.
I'm now considering legal options.
November 30, 2022
Unprompted review
Reply from Westhost
Hello, Thanks for letting us know about your experience and I'm sorry you've not received a solution yet. Please reach out to us directly on client-escalations@uk2group.support so we can discuss and help find a way forward.
Mark N helped me solve a tricky problem…
Mark N helped me solve a tricky problem with email hosting. His patience and expert knowledge helped me solve a problem the company was having. He is an awesome tech support agent. Give him a raise!
May 8, 2023
Unprompted review
Reply from Westhost
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day.
Horrible
Absolutely horrible company. I signed up with their email service and went to their FAQ to see how to setup my custom email with my Gmail account. Well, the video that is suppose to be there says 'Video Unavailable' meaning the video was deleted and never updated. Very bad sign they don't have an update help section. The worst of the worst was that their server which hosts their webmail interface went down within 30 minutes of opening my account. I was getting all sorts of errors where I couldn't login but just did 15 minutes prior. So I asked for a refund. When I spoke with customer service via chat (they don't allow phone calls, btw) they told me I have to contact them again on Monday to get a refund...Don't use this company. So many more options out there.
May 5, 2023
Unprompted review
Reply from Westhost
Hello, Thanks for letting us know about your experience and I'm sorry you're having difficulty setting up email. Please reach out to us directly on client-escalations@uk2group.support so we can discuss and help you forward.
I had a good experience and great…
I had a good experience and great support from the team
May 2, 2023
Unprompted review
Reply from Westhost
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Well Taken Care Of
I knew that something had to be done and was afraid I would be given complex instructions to do it. Instead, it was done for me. I was greatly relieved.
April 28, 2023
Unprompted review
Reply from Westhost
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
My problem was handled.
April 26, 2023
Unprompted review
Reply from Westhost
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Excellent customer service
Excellent customer service! Daniel was able to restore my site almost immediately. He was very professional, knowledgeable and courteous. Thank you so much!
April 25, 2023
Unprompted review
Reply from Westhost
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Jane
I felt that my issue was dealt with
I felt that my issue was dealt with.
UPDATE: I had another issue today and they were very prompt in getting me back on track.
April 23, 2023
Unprompted review
Reply from Westhost
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Annoying payment reminder email…
Annoying payment reminder email notifications even if we have paid. It happens for years and you can't fully fix it. How can we trust your competency if you can't even correct a small glitch? We decide to leave you after over 10 years of hosting. Farewell Westhost.
April 20, 2023
Unprompted review
Reply from Westhost
Hello, Thanks for letting us know about your experience and I'm sorry you've decided to transfer away.
Please reach out to us directly at client-escalations@uk2group.support so we can discuss and see if we're able to find a solution.
Our technical support teams are available 24/7/365, you can find our contact information here: https://www.westhost.com/support
Amit B was fantastic!!!
Amit B was fantastic - took care of my issue quickly and was polite and kind.
April 10, 2023
Unprompted review
Reply from Westhost
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Support Review
The support technician was very helpful and resolved my issue.
The one minor issue that kept it from being a 5-star review was the wait time in the support queue.
The name given to me for the support technician was Daniel N. He was very helpful and patient.
April 7, 2023
Unprompted review
Reply from Westhost
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Great customer support!
Customer support is awesome at this hosting company. Very happy so far!!!
April 6, 2023
Unprompted review
Reply from Westhost
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
We have 3 domains and multiple email…
We have 3 domains and multiple email addresses with WestHost. Have not had any issues until the last 4 months. Tried today to call multiple phone numbers for Westhost and cannot get through to ANYONE. One phone number listed for them goes to ADVANCED MEDICAL ALERT, another phone number is disconnected, the link from their website to techsupport goes to a 404 page, the link on the same support page for email goes to a 404 page. Sounds like this outfit is toast !!!! My wife has been a loyal customer for 15 years and is scared to death now.
March 31, 2023
Unprompted review
Reply from Westhost
Hi Jr Willies, thank you for reaching out and leaving this review. We apologize for the late response and if you're still having trouble accessing your account, please feel free to message us at "client-escalations@uk2group.support" so we can help you with that.
Fast prompt support
Fast prompt support. Wish all support experiences were like this.
March 29, 2023
Unprompted review
Reply from Westhost
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
You are impossible to reach
You are impossible to reach: live or via e mail or via chat. This has been my experience for the past several years. It took my software engineer husband 8 hours over three days to get access to e mail after you shut us down for non payment which we paid monthly via pay pal as your work around to a software problem you chose not to address. And had provided proof of payment to your billing department the month prior.
March 21, 2023
Unprompted review
Reply from Westhost
Hello and thank you for reaching out and leaving this review. We apologize for the late response and ask that you contact us at "client-escalations@uk2group.support" so we can help ensure your services are renewed and active.
Great technical support
Great technical support. Dealt with my issue quickly and efficiently.
March 23, 2023
Unprompted review
Reply from Westhost
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Westhost tech support is the reason I…
Westhost tech support is the reason I stay - I always get a quick response and solutions. And when I need extra help, they are always patient and clear about explanations.
March 21, 2023
Unprompted review
Reply from Westhost
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
One star, only because zero is not an option
The only reason you get one star is because zero stars is not an option.
Tech Center has been a Westhost client for years, and a Midphase client for years before Westhost acquired Midphase. Westhost recently migrated our VPS services from your legacy system to your Chi platform. That migration did NOT go well.
Our reseller services (our own hosting as well as that of our clients) were disabled for seven days. Imagine trying to do business for a week with no email or http services available.
The cause was a mistake made by Westhost: instead of transferring our services to the Chi account that we had access to, and that had a payment method added, you created a new account, one to which we had no access and which had no payment method added. Upon renewal, the services were suspended.
At that point, we not only had no services but we had no way to contact Westhost support. We had no PIN nor last four of payment method with which to verify and no access to email. Consequently, every support request submitted through your website (using a gmail return address) was met with a request to verify using PIN or last 4. In addition, follow up responses were sent to the email address on the account, AN ADDRESS TO WHICH WE HAD NO ACCESS BECAUSE YOU'D SHUT DOWN THE EMAIL SERVICES.
Your Level 1 support staff was less than useless; they wasted a week of my time. I should have skipped the attempt to find a competent agent and gone right to the HUT Group Global Operations Center. Between them and the Billing Team we managed to get back up and running. Your Technical Support is worse than useless. The whole lot should be lined up and fired en masse.
If anybody with a brain and/or any sense of obligation to quality of service reads this, please contact me at +1-707-494-4961.
March 21, 2023
Unprompted review
Reply from Westhost
Hi Tony, thank you for reaching out and leaving this review. We apologize for the late response and our records indicate that our support team has been in touch with you about the case. If you have any questions, please feel free to message us at "client-escalations@uk2group.support"
Performed services quickly and…
Performed services quickly and efficiently, and documented how they resolved the issue in real-time.
March 17, 2023
Unprompted review
Reply from Westhost
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
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