The products are fantastic and really help. I have to say a massive thank you to Gina who went above and beyond to sort out a missing parcel. I’ve not experienced such great customer service like this... See more
Company replied
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See what reviewers are saying
After doing a 10k run I had some muscle pains so I tried the RECOVER bath salts wow what a difference it made, it eased my pains, got a full night’s sleep and felt refreshed the next day, I will now... See more
Company replied
I've been buying Westlab products for about 5 years now;- the dead sea range in particular. I started buying this shower gel when I hd uriticaria (itchy skin) which required me to avoid perfum... See more
This was the first time i had used westlab for their Epson salts as seemed more cost effective. Parcel arrived with split open bag. Contacted customer support and got an immediate response and i... See more
Company details
Written by the company
Our mission is to make premium quality, natural mineral products, accessible to all for everyday life. Always Vegan & Cruelty-Free, our multi-award winning range of Bath Salts & Shower Gels, are designed to enhance your daily wellbeing. All our mineral salts are responsibly sourced and of the highest grade. They undergo thorough independent testing and analysis to ensure they meet our strict purity and natural credentials.
Contact info
United Kingdom
- westlabsalts.co.uk
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Fantastic customer service
The products are fantastic and really help. I have to say a massive thank you to Gina who went above and beyond to sort out a missing parcel. I’ve not experienced such great customer service like this for a very long time. Highly recommend.
February 26, 2025
Unprompted review
Reply from Westlab Salts
Thank you so much, Sandra! We're so happy to hear that you enjoy our products and that you have had a pleasant experience with our staff!
Can't clean barth salt crystals …
Great products we can't remove the salt crystals from our new barth can take 2 hours to clean and still not all removed what do you recommend alan c stton thankyou
July 27, 2024
Unprompted review
Reply from Westlab Salts
Hi Alan, please see below for some suggestions on how to clean the salt from your bath.
Westlab Bath Cleaning Tips and Advice
Disclaimer: Before cleaning your bathtub with any of the below suggestions, we would always advise checking to see if it is compatible with your specific bathtub and also testing on a small, inconspicuous area before use.
We would always advise to you clean your bathtub as soon as possible after having a bath to keep your surfaces clean and shiny.
General Bathtubs
The below product by Cif is very effective for removing essential oils and salt residue, and for general use on most types of bathtub.
It does not contain bleach and claims to be natural, non-abrasive, safe and gentle on all bathroom surfaces when used with a soft microfibre cloth.
https://www.ocado.com/products/cif-cream-cleaner-original-19933011?gclid=CjwKCAjw04yjBhApEiwAJcvNoQeAG_1BayCaAfgslp51-JfMBUubi-DDtvU3ywM0TwsSA5bUi_y2fxoCtL4QAvD_BwE&gclsrc=aw.ds
Other alternatives are:
Acrylic / plastic tubs:
You can fill the bathtub with warm water and 2 cups of white vinegar, and leave to soak for around an hour.
Or cut a lemon in half and coat with bicarbonate of soda to use directly on specific areas in small circular motions before rinsing clean.
Enamel coated baths:
These need non-acid based cleaners, so ingredients such as lemon and vinegar are not recommended here.
The best option for this is to use shampoo - yes, hair shampoo. Just make sure its clear and not coloured.
You can either apply directly, leave for 10 mins and then rub gently with a damp cloth.
Or fill the bathtub with warm water and a few squirts of shampoo and leave to soak for a few hours before emptying, rubbing gently with a soft cloth and then rinsing.
Stone / Porcelain / ceramic tubs:
These are the most delicate surfaces, and do not seem to be suitable for any of the above suggestions.
The below product seems to be the most approved, but we would advise following manufacturer guidelines for your specific bath and checking before use.
https://www.filasolutions.com/eng/products/stone-and-agglomerates/cleaning-products/detergents/ps87-pro?linea=professional
Customer service is unmatched
Randi Shady is the reason I felt compelled to write this review. I get the sense that Westlab know they have a gem and I hope she gets the recognition she deserves. Fantastic customer
service, built rapport , efficient, kind, empathetic, friendly and professional.
July 19, 2024
Unprompted review
Reply from Westlab Salts
Thank you so much, Saz! We're so happy to hear that you have had a pleasant experience with our staff!
Great products and service
I've been buying Westlab products for about 5 years now;- the dead sea range in particular. I started buying this shower gel when I hd uriticaria (itchy skin) which required me to avoid perfumes products. The product is great value for money and has helped my skin. It's all I use now.
During Covid I also started buying the dead sea mud and salts to use in my at-home spa ritual, on my legs and feet.
Unfortunately Morrisons stopped stocking the shower gel so I had to start buying direct online but with bulk savings and free delivery this isn't too bad. It would just be easier to buy in-person.
I had a small issue with my recent order which was handled promptly, professionally and satisfactorily by Gina.
Thanks so much. You've kept a loyal customer and I'd recommend you to others
May 23, 2024
Unprompted review
Great customer services
This was the first time i had used westlab for their Epson salts as seemed more cost effective.
Parcel arrived with split open bag.
Contacted customer support and got an immediate response and immediate replacement of damaged product. (A promised parcel packaging was going to be looked at this year).
Love product and impressed by customer service.
May 15, 2024
Unprompted review
Great after sales service and products
Great after sales service and easily sorted issue with opened pack that arrived. No quibbles so on top of great products a fab company to deal with.
Thank you
January 25, 2024
Great customer support
Great customer support when you need it, for a great range of products.
January 25, 2024
Great service and fast delivery
Great service and fast delivery. The products are amazing and not too expensive.
November 24, 2023
Reply from Westlab Salts
Wow, thank you so much Sonia! We appreciate you taking the time to leave us such a positive review. We hope you enjoy your products. Thanks, Team Westlab
Reply from Westlab Salts
Thanks so much Natalie, we're so glad you love our fragrances!
First time I have ordered directly from…
First time I have ordered directly from West Lab and happy with the selection and delivery. Would come back again if needed.
November 25, 2023
Reply from Westlab Salts
Thank you so much for taking the time to leave a 5* review Hayley! We're pleased to hear you're happy with your purchase. Thanks, Team Westlab
Closure insecure .
One of the three bottles must have had a loose sellotape closure so that some liquid escaped during the posting which luckily didn't mark the other two bottles. I do think that the type of sellotape closures make the bottles look not very pleasing .
November 24, 2023
Reply from Westlab Salts
Hello, thank you so much for your feedback. We're in the process of reviewing our Shower Gel packaging for 2024, watch this space! Thank you, Team Westlab
Reply from Westlab Salts
Thank you so much for taking the time to leave a 5* review Amanda! We're glad to hear you're happy with your purchase. Thanks, Team Westlab
Quick delivery of a fantastic product
October 26, 2023
Reply from Westlab Salts
Wow, thank you so much for taking the time to leave a 5* review Linda! We're so pleased you're happy with your products. Thanks, Team Westlab
Great products with great prices too
October 30, 2023
Reply from Westlab Salts
Thank you so much for taking the time to leave a 5* review Catherine! We're glad to hear you're happy with your purchase. Thanks, Team Westlab
Excellent customer care and service
Westlab Mindful Salts are a good soak but they did leave a residue on my plastic bath that was super difficult to remove until Westlab contacted me with excellent customer service and care that resulted in problem being 100% resolved.
November 5, 2023
Unprompted review
Reply from Westlab Salts
Hi Adam, thank you for taking the time to leave us a review. I can see you have updated your reply. Our customer service team have confirmed we responded to you on 27th November 2023 and are waiting a response, please do reach out. We would be more than happy to arrange a call if easier.
Thanks for your prompt response Adam, please can you reply with your number and we will arrange a call?
Hi Adam we cannot locate your reply, is it possible you are able to share?
Thanks, Team Westlab
Love these shower gels
Love these shower gels. Really glad I purchased them. Great quality product.
Very good customer service from Westlab Salts
October 28, 2023
Reply from Westlab Salts
Thank you so much Craig- we're so pleased you love our Shower Gel, just as much as we do! We appreciate you taking the time to leave us a review. Thanks, Team Westlab
I am happy with the service and there…
I am happy with the service and there products.
Thank you. Westlab
September 28, 2023
Reply from Westlab Salts
Thank you so much for taking the time to leave your review Keith - we're so pleased you love our product just as much as we do! Thanks, Team Westlab
Great products, delivery not great
I love Westlab products and can only find the shower gel online now Boots no longer sells it/out of stock. I ordered a good supply of shower gel from the website, price was good. Delivery was unfortunately via Royal Mail. Every time i have ordered from somewhere & Royal Mail is used there are delays with delivery. When my parcel did arrive the shower gels were badly packaged and 2 of them had leaked over the rest of my order. Hopefully this was a one off.
September 29, 2023
Reply from Westlab Salts
Hello,
Firstly, thank you so much for taking the time to complete your review.
Your feedback helps us to continuously improve our services and we greatly appreciate you taking the time to submit the above.
We always aim to deliver 5* service and would be keen to hear more about what was missing from your recent experience.
Please contact us via email at: customercare@westlabgroup.com and we'll get back to you as soon as possible.
In the meantime, have a great day!
Thanks,
Team Westlab
Terrific product
Terrific product. Since trying this on a special offer, I cannot live without it now! Skin feels divine and it gives my thin hair a body and texture boost like no other product I have tried. I'm an evangelist for these salts.
September 29, 2023
Reply from Westlab Salts
Thank you so much for your 5* review Ruth. We love hearing from our customers, especially those who love our products just as much as we do!
Reply from Westlab Salts
Thank you so much for taking the time to leave a 5* review Philip! We're glad to hear you're happy with your purchase. Thanks, Team Westlab
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