West Shore Home Reviews 

We had a new door installed and a bathroom remodeled. All of the men who worked at our home were professional and courteous. They made sure the work was done properly and to our satisfaction. They had to reorder a part to make sure the vanity was installed properly and the service department was quick to call us and update us on the order. When the job was finished, they cleaned everything and left everything neat. Our design consultant was always available to answer any questions or concerns. I would highly recommend them.

These people are crooks they are installing a shower in a small master bathroom at my parents house and charging $17,500 for crap you can buy at Lowes. My parents are old and do not know any better. I tried to talk them out of it and other people did as well. When my mom went to back out of it they told her she would lose her $5,000 deposit. She tried to talk to them to tell them thats not right and they sent there guys over and they started installing. They are lucky I'm not close by because they would not bully me or my parents. Stay away from these crooks they will rip you off. Note that average small bathroom remodeling in tri-county area is between $5,000 and $10,000 and you get more than a pre-molded shower insert.

We wanted to convert our bath/shower to a walk-in shower. We contacted Westshore for a quote. They send a sales person to give you a sale pitch on why you need to choose them (I didn't like that). Anyway long story short, they are very expensive! I get if you want everything done in a day and want it to look nice, they will probably do a great job.
Our situation, we found an honest plumber, we wanted cultured marble, not acrylic, a high quality shower pan, not a cheap prefab fiberglass one because we are staying in our house long term. Our plumber coordinated everything and it took about 2 weeks for everything to be installed, but our new shower is top quality, and the price the plumber charged was about half of the quote we got from Westshore!

Mike, Nick, Xaiver, Tristin, Nate
Great service, great crews, excellent work
complete satisfaction

Thank you Tony and Shack for the great experience with your installation of my porch door. Everything looks amazing.

This company used in abused us this company to change out my floors and a new shower. What happened was my floors was rotten and they were supposed to redo my floors and put vinyl back in so I happen to have a flood in my house in June, please notice they replace my bathroom remodel my bathroom in April 25 of last year June of this year that’s when the flood happen so I had to get the insurance to tear up all the floors that got flooded and that bathroom happen to be one of them after they remove all the flooring. There was rotten wood underneath there is no way rotten wood should’ve been under there if they will replace a year ago with that being said, they only replace a little area in front of the shower with new wood. Everything else was still laminated over rotten wood so please be careful and do not use this thing. Call a company just horrible experience out of 20 something thousand dollars we paid for this bathroom that work was horrible.
The house was under Russell Wynn yesterday. We got a response that we are two months over a year actually having this done we cannot. Get any kind of help from you guys because your lifetime warranty was not true. When you told me I just don’t understand. How would you put a laminate over rotten wood when you told us that you was gonna replace all that wood if you need the pictures, I do have the pictures from the before and after

Had my front door replaced. I love it from beginning to end.
Thanks to
Luis G
Austin W
Tyronne W

Collin, Jayden, and Nick were amazing!! They did an excellent install and cleaned up and were very respectful!!! Would totally recommend this company!!!

😲 OMFG, ARE YOU PEOPLE SERIOUS!!?
First encounter; Damned door knockers, told NO.
Second encounter; Random Google search, got directed to site. Thinking maybe. Then, ok this is a SCAM in the making. Blocked.
THIRD ENCOUNTER; Endless blocks of numbers from company, finally got 97% stopped.
FOURTH F<(%*$×& ENCOUNTER...
NEW NUMBERS.

This company is not trustworthy. They quoted a 200 square foot bathroom remodel at $74,000.00 and it wasn’t a luxury remodel. I can put an extension on my home for that cost! I’ll be reporting to consumer affairs for gouging and trying to take advantage of innocent consumers!

When considering West ShoreHome, please be cautious. We had a shower install completed on June 5, 2026. The crew was polite, cleaned up after themselves however I didn’t pay 18k for maids.

The job itself was not professional in any way. My 12 year old could have caulked better than these people. (Wish I could leave pictures). The caulk was on the floor, new shower walls, on the ceiling. They left huge gaps with no caulk at all where the railing meets the wall. And several sections where the caulking has holes along the ceiling line.

The shower head leaks at the piping, slow drain, water pressure diminished significantly due to the flow blocker in the head. I do believe this could be an option for people. I have a flow control in my house, adding one unsuspectedly in the shower? It’s like taking a shower in a spring mist. The doors stick and don’t move smoothly as promised. Have to use both hands to open the slider.

I sent the request to have these issues fixed on the 7th. First contact was the 9th and they just requested pictures - which had already been sent to our sales representative. Waited till the end of the week when I was told it would be 24/48 hours (never happened) so I called them in the 12th. After have to explain AGAIN what my issues were I was scheduled for corrective service on the 29th of June. This is the most unprofessional service I have received doing a reno project.

If they are so busy doing repairs that I have to wait till the end of the month to have my shower addressed, this should be a warning to future Customers. When the service managers and sales managers all have agreed that this work needed to be corrected - (it’s that bad), My salesmen said he had never seen a job left in that condition and HE escalated the issues to the service manager. And yet, I will continue to wait the entire month to have anything addressed.

Please don’t fall for the sales tactics and read your reviews, as I should have done… and not the ones on the West Shore website. Find independent reviews and read the truth. I stayed with the West shore reviews and I’m suffering the consequences of that decision.

Higher then most, strong sales approach, and unprofessional installs and follow through when you do have an issue.

I am in the middle (literally, it is noon) of what I was promised would be a one day install, and now am told that it will be finished not today which is a Friday, but on some other day after Monday that I can get scheduled by calling them. I spoke to customer service and am waiting on a call back, but I am furious! We paid their premium price because of the one day installation, and had another quote for half as much that would have taken several days, and included ceramic tile on the walls. The only thing they can do to make me happy is what they promised, which was to complete it today. They did not even show up until 10am and there are only two installers. How about sending more workers or having them stay later this evening or night??? And DO what they SAID.

The salesperson even had a video demonstrating what would be completed every hour on the day of installation. It started at 8am and was completed that day. Demolition was supposed to be 8-9am; but the workers only got here at 10am today and are still not done with demo it sounds like, so the inspector came for his appointment and they were not ready so it cannot in any way be finished today because the inspector cannot come back today. Turns out their arrival window is 8am to 10am. So their slick video which says demo 8-9am is just a lie. And the salesperson put 6-10 weeks in the contract, so they knew quite well it would not be done in one days. And it was not, and never was going to be, and they just lied about one day.

Update: They put us on the calendar for Monday and bumped whoever was there. We will have water this weekend. I told the manager I want a discount and we'll talk again about that on Monday. For today they are down to the studs and the plumbing is finished and leak-tested.

Update Again: Well, they did not finish Monday either. Five days we were without the bathroom. I wanted them to come Saturday, but they refused, saying "we don't work weekends." I ended up paying an extra $10K for one day service I did not get. Their slick video shows down to the studs between 8am and 9am. Well it actually took all day.

The cpmpany was well represented by Aus

Jaydin and Collin completed the install quickly and efficiently. They were a true joy to work with. We could not have asked for an easier and better experience!

Installer lost my $12,000.00 check. Then I was harassed and threatened about signing their contract. So after they lost my check I had to go to the bank put a hold on my check then get a cashiers check and deliver it directly to salesman. So I actually paid them twice and due to their incompetence I was made out to look like I was trying to screw them. So I'm done with these people. Find a more competent contractor.

The good people at West Shore homes reached out and had a very constructive conversation to resolve the whole issue and I was very pleased with the courtesy and professionalism from Jeremy who deeply apologized for the mishap and eased my concerns over the whole issue. Thanks Jeremy and the whole West Shore team for reaching out to me.

Ryan and Landen did a beautiful job in a rapid time, they had the equipment and knowledge to get the job done. I would highly recommend West Shore Home to anyone.

Collin did a great job remodeling my bathroom!

Brian O and Corey installed our new shower today. Fabulous job, professional, courtesy, knowledgeable. We would highly recommend West Shore Home for your bathroom remodel

Mike and Xavier were fantastic. Very professional the shower looks fantastic we could not be happier