About £100 less than my Buckinghamshire based independant chain of builders' merchants, electrical and plumbing supplies (G&S) and told the same shower tray was out of stock. Westside delivered... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The fact I could speak to a real person There was an error in the dimensions online and they weee able to rectify for me immediately and said they’d report this back to be changed. This would have... See more
Company replied
We’ve previously used Westside for another renovation and were delighted by their prices and service. They continued their great performance this time around, I’m pleased to say. Special thanks to Gav... See more
Company replied
High quality product supplied by high quality suppliers. Very prompt response and despatch. These people are excellent as I received these taps 2 days before forecast date. Will definitely use again... See more
Company replied
Company details
About Westside Bathrooms
Written by the company
Westside Bathrooms, launched in 2019, draws on over 40 years of industry experience from our founding family business established in 1982. Our online platform extends our reach, providing customers across the UK with competitive prices on high-quality bathroom products from top manufacturers. Whether you're upgrading part of your bathroom or designing a new one, we supply everything from radiators and taps to shower doors and basins. Trust Westside Bathrooms for all your bathroom needs, backed by decades of expertise.
Shop Showers Shop Wetrooms Shop Radiators Shop Vanity Units Shop Shower Trays Shop Toilets & Basins
Contact info
Westside Bathrooms, Office 2.20, Telegraph House Business Centre, 80 Cleethorpe Road, DN31 3EH, Grimsby, United Kingdom
- 01472 266100
- info@westsidebathrooms.co.uk
- westsidebathrooms.co.uk
4.8
Excellent
304 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful Staff at Westside Bathrooms
Staff at Westside Bathrooms went all out to help when the shower screen I ordered was actually of stock and not due until the end of October (3 week wait from placing order). They tried to source an alternative to fit the unusual width of the alcove. Fortunately the screen came into stock much sooner than expected, I was in immediately advised and delivery was arranged for within 24 hours. Very pleased with the screen, it looks quality and is a great enhancement to the shower enclosure.
October 15, 2025
Reply from Westside Bathrooms
Good morning,
Many thanks for your recent review. We apologise that the there was a slight delay with the delivery of your shower screen, but are glad to hear that you received good support from our sales team, and that your new Lakes bifold shower door came back into stock quicker than expected and was shipped to you immediately. Your feedback is appreciated.
Kind regards
The Team at Westside Bathrooms.
Reply from Westside Bathrooms
Good morning,
Many thanks for your recent review. We are pleased that you excellent customer service from our sales team and that your order was delivered on time. Your feedback is appreciated.
Kind regards
The Team at Westside Bathrooms.
The service and delivery was amazing
The service and delivery was amazing
Shower was good quality no need to buy male irons already fitted.
Will use this company again.
Mark MJW services.
October 28, 2025
Reply from Westside Bathrooms
Good Morning,
Thank you so much for your kind words and for taking the time to share your experience. We're thrilled to hear that you found our service and delivery amazing and that you're happy with the quality of the shower.
We truly appreciate your support and look forward to serving you again in the future. If there's anything else we can assist you with, don't hesitate to reach out!
Best regards,
The Team at Westside Bathrooms
Good company to buy from delivered on…
Good company to buy from delivered on time
Good price thanks
October 27, 2025
Reply from Westside Bathrooms
Good Afternoon,
Thank you for your wonderful review. We're so glad to hear you had a great experience with us, from timely delivery to competitive pricing. Your support and kind words mean a lot to us.
Kind regards
The Team at Westside Bathrooms
Very good quality product
October 17, 2025
Reply from Westside Bathrooms
Good Afternoon,
Thank you so much for your review. We're thrilled to hear you’re happy with the quality of the product. Please do not hesitate to contact us should we be able to assist further.
Kind regards
The Team at Westside Bathrooms
Reply from Westside Bathrooms
Good Morning,
Thank you so much for your review. We're thrilled to hear your order arrived quickly and met your expectations. Your satisfaction means the world to us.
Kind regards
The Team at Westside Bathrooms
At this point I can only rate the ease…
At this point I can only rate the ease of purchase and the delivery which were both very good. Since the package is very heavy I will not open it for about 2 weeks until my contractor comes to fit it. Then I will really know if everything is as it should be.
October 23, 2025
Reply from Westside Bathrooms
Good Afternoon,
Thank you so much for your kind review! We're thrilled to hear that your purchase process was smooth and the delivery met your expectations.
We trust everything is in perfect condition with your products, but as per our terms and conditions, we kindly recommend checking the goods within the first 48 hours of receipt. This ensures we can assist promptly if there are any issues.
Thanks again for choosing us, and we look forward to serving you again in the future! If you have any questions or need assistance, feel free to reach out.
Kind regards
The Team at Westside Bathrooms
Excellent customer service …
Excellent customer service from start to finish, great products and a real effort to help when needed. Good British company attitude.
October 13, 2025
Reply from Westside Bathrooms
Good morning,
Many thanks for your recent review. We are pleased that you received excellent customer service and support from our sales team. Your feedback is appreciated.
Kind regards
The Team at Westside Bathrooms.
On time with delivery
On time with delivery. Shower seat just asI expected. Thank you for a good product. Michael
October 17, 2025
Reply from Westside Bathrooms
Good morning,
Many thanks for your recent review. We are pleased that you order was delivered on time and that happy with the quality of your new Smedbo shower chair. Your feedback is appreciated.
Kind regards
The Team at Westside Bathrooms.
I ordered the item 10 days ago and it…
I ordered the item 10 days ago and it still hasn't arrived. Very disappointing
October 7, 2025
Reply from Westside Bathrooms
Good morning,
We are very disappointed to hear that your order has not been delivered to you.
We have investigated this. Currently we have not had any notification by telephone or email to chase the delivery of your order. We can advise that your order was shipped on the 7th October with DX courier, and can confirm that your order was delivered on the 8th October at 12:33 and have proof of delivery being taken. We would happy email email this to you.
Kind regards
The Team at Westside Bathrooms.
Reply from Westside Bathrooms
Good afternoon,
Many thanks for your recent review. We are pleased that you good communication & excellent customer service from our sales team. Your feedback is appreciated.
Kind regards
The Team at Westside Bathrooms.
Good quality wood loo seat ,this was a…
Good quality wood loo seat ,this was a replacement for an original seat which was fitted along with matching toilet bowl 2017.Unfortunately the metal hinge had sheared off so was no longer functional.Obviously the price had increased,but this product was the only appropriate option as we wanted it to be a perfect fit
October 9, 2025
Reply from Westside Bathrooms
Good afternoon,
Many thanks for your recent review. We are pleased to hear that you are happy with the quality of your new Roper Rhodes Harrow toilet seat and that the seat fits perfectly. Your feedback is appreciated.
Kind regards
The Team at Westside Bathrooms.
Really quick service from ordering to…
Really quick service from ordering to receiving 😁
October 9, 2025
Reply from Westside Bathrooms
Good morning,
Many thanks for your recent review. We are pleased to hear that you received quick customer service from our sales team. We hope you enjoy your new Bristan Frenzy shower. Your feedback is appreciated.
Kind regards
The Team at Westside Bathrooms.
Not installed yet but looks great
Not installed yet but looks great, well packaged, no damage.
October 8, 2025
Reply from Westside Bathrooms
Good morning,
Many thanks for your recent review. We are pleased to hear that your order was delivered with no damage. We are also happy to hear that your order was well packaged. We hope you enjoy your new Tavistock shower valve and basin mixer once installed. Your feedback is appreciated.
Kind regards
The Team at Westside Bathrooms.
Reply from Westside Bathrooms
Good morning,
Many thanks for your recent review. We are pleased that you found our website easy to use and that your order was delivered on time. Your feedback is appreciated.
Kind regards
The Team at Westside Bathrooms.
Excellent service
Westside offered exactly what we were looking for and at the best price. We were kept informed of the delivery schedule and the parcel arrived well packaged. We would definitely recommend Westside and would have no hesitation in shopping with them again.
October 7, 2025
Reply from Westside Bathrooms
Good afternoon,
Many thanks for your recent review. We are pleased that you found our prices competitive and that you had great communication, keeping you updated with the delivery schedule of your order. Your feedback is appreciated.
Kind regards
The Team at Westside Bathrooms.
Very quick and easy transaction
September 30, 2025
Reply from Westside Bathrooms
Good afternoon,
Many thanks for your recent review. We are pleased that your order was processed quickly for you. We hope your enjoy the Bristan items ordered. Your feedback is appreciated.
Kind regards
The Team at Westside Bathrooms.
They supplied what I ordered
They supplied what I ordered, with the price and timescales agreed
October 6, 2025
Reply from Westside Bathrooms
Good afternoon,
Many thanks for your recent review. We are pleased to have supplied you with the Smedbo Xtra Spare White Brush within the delivery lead time advised. Your feedback is appreciated.
Kind regards
The Team at Westside Bathrooms.
Showdoor fitting
All very smooth considering Norfolk some way from Grimsby, and would recommend
September 29, 2025
Reply from Westside Bathrooms
Good morning,
Many thanks for your recent review. We are pleased that you received great customer service from our sales team and that your order was processed smoothly. Your feedback is appreciated.
Kind regards
The Team at Westside Bathrooms.
Thoroughly professional company at all times.
The Bristan shower mixer tap was perfectly delivered. Unfortunately, due to a stupid mistake by me, it had to be returned. The trouble this caused me was entirely my own fault and the company thoroughly professional at all times.
September 16, 2025
Reply from Westside Bathrooms
Good afternoon,
Many thanks for your recent review. We are sorry to hear that the
Bristan 1901 Chrome Bath Shower Mixer was not suitable for you, but we are glad to hear that you received excellent customer service from our sales team and that you were able to return the item for a refund. Your feedback is appreciated.
Kind regards
The Team at Westside Bathrooms.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.