Very disappointing experience.
Very disappointing experience.
For the second time, Westwing forwarded an incorrect delivery address to the shipping company, even though I had provided the correct one. Customer service kept replying as if I wanted to change the address after dispatch, completely missing the point—the wrong address was sent in the first place.
I tried contacting both the Austrian and German delivery hotlines several times, but the lines were constantly busy. There was simply no way to reach anyone. I also wrote several emails already 8 days ago without any proper reply or solution. At the time of writing this review, the parcel is scheduled to be delivered tomorrow—to the wrong address.
Westwing's solution was to let the parcel be returned and then place a new order. For a company that promotes its sustainability efforts, suggesting unnecessary return shipping of a big furniture piece and reshipping because of their own mistake is very disappointing.
I expected Westwing to take responsibility and actively help resolve an issue that originated on their side.