They have this pop-up that offers a €30 voucher to get your email address, and then as expected, the coupon only applies to special conditions. I was planning to purchase from them but eventually aban... See more
Company replied
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Super helpful customer service handled the return of two armchairs without causing me any headache. They even arranged the pickup of the bulky items from my place and made an excellent job with schedu... See more
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Amazing experience. Although the delivery wasn't as scheduled, the Customer Service reacted very fast and booked a new term in less than 2hrs. The assembly was fast, but they made a small scratch... See more
Company replied
I have ordered during Black Friday 6 items and got half of my order within a few days and the other half of my order (that came from the “Club” sales which usually have longer delivery) a few weeks... See more
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Company details
Written by the company
Bei Westwing finden Sie alles für ein schönes Zuhause – sorgfältig ausgewählte Marken und Produkte zu besonders günstigen Preisen und dazu viele Inspirationen und Tipps rund ums Thema Einrichten - jeden Tag neu! Viel Spaß beim Shoppen und Entdecken!
Westwing GmbH
Written by the company
- Alles für ein schönes Zuhause
Contact info
Moosacher Str. 88, 80809, München, Germany
- +49 (89) 41207272
- service@westwing.de
- westwing.de
4.2
Great
26K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Always great items and service.
October 28, 2020
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Worst Experience with Westwing.
Westwing is a unprofessional company and I don’t recommend that anyone orders from them. I personally had the worst experience with Westing and it was the first and last time that I ordered something from their site. I had ordered a bed 6 months ago which came in the wrong color after 3 months. I then had to wait another 3 months for the right color to come. When the bed arrived the second time it AGAIN came in the wrong color. Throughout this process it was also never made clear that I would get a partial refund, discount or just anything to make up for their mistake. A huge joke this company.
October 24, 2020
Unprompted review
Reply from Westwing Deutschland
Hello Consumer,
thank you for your feedback.
I am very surprised that you have gained such an impression of us. Something has really gone wrong! Please tell us the order number so that we can check and understand it internally.
Best,
Manuel Bischoff and your Westwing Team
Westing lover
I love the designs and the variety. Everything i ordered has great quality and looks exactly like in the pictures.
September 30, 2020
Unprompted review
such a s*** purchase experience-…
such a s*** purchase experience- never again
September 23, 2020
Unprompted review
Reply from Westwing Deutschland
Lieber Herr Lichtenberger, technische Systeme haben technische Limitierungen. Das, was sie von uns wollten, kann unser System nicht. Meines Erachtens haben wir eine sehr gute Lösung für Sie gefunden, um Ihr Problem für Sie zu lösen.
Always good quality products!
August 12, 2020
Unprompted review
worst customer service, furniture is always broken
worst customer service, furniture is always broken, everytime you order something it is at least a week delayed and every second thing broken or items are missings
July 31, 2020
Unprompted review
Reply from Westwing Deutschland
Hello Theresa,
too bad you're so unhappy with us. My colleagues have really tried to organise a replacement for the shortage quickly. Unfortunately this was not possible so quickly.
I hope your future experiences will be better.
Best,
Manuel Bischoff and your Westwing Team
Amazing selection of products
Amazing selection of products for the right price
July 12, 2020
Unprompted review
der beste interior shop!!
July 3, 2020
Unprompted review
Simply excellent
June 25, 2020
Unprompted review
Customer service is excellent
Customer service is excellent. I had few problems with some orders and they solved it very very quick and nicely.
Reccommend!
June 23, 2020
Unprompted review
A fabulous website just wish it could…
A fabulous website just wish it could also be in English
June 18, 2020
Unprompted review
Beautiful Products + Super Customer Service
Beautiful curation of products + very thoughtful, effective, solution-oriented customer service
June 12, 2020
Unprompted review
Super Plattform!
June 11, 2020
Unprompted review
Bast scho 👍🏻
June 7, 2020
Unprompted review
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