J’ai commandé le air jordan retro 4 navy blue comme cadeau d’anniversaire et les chaussures sont vraiment belles et authentique ! They arrived within 48h as expected, the transaction went smoothly, an... See more
Company replied
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J’ai pu avoir les baskets Adidas campus 00S introuvables chez Adidas mais malheureusement beaucoup plus chère mais ma petite fille les a eu pour Noël, c’est ce qui compte. Donc tout a été parfait
Company replied
I ordered a Denim Tears Hoodie tears hoodie for my son €219. Came without tags, no invoice, no packaging of Wethenew or seal indicating its was checked by the Team for authenticity. Upon reac... See more
As an avid sneaker collector, I tried nearly every existence reseller website. Each time I have to venture a new one, there is still the recurring and lingering fear of something not being quite al... See more
Company replied
Company details
Written by the company
Wethenew permet à tous les amateurs, passionnés et curieux de sneakers et streetwear d'acheter facilement leurs produits préférés. Que vous recherchiez un produit en édition limité, la paire la plus tendance du moment où la parfaite pièce streetwear, vous êtes au bon endroit. - Produits authentifiés par nos experts. - Livraison offerte dès 200 € d'achat. - Paiement en 2,3 ou 4 fois. - Service client dédié et disponible.
Contact info
4.1
Great
28K reviews
Replied to 46% of negative reviews
Typically replies within 2 weeks
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Very very happy and great service
Very very happy and great service. Thank you guys
December 17, 2023
Reply from Wethenew
Hello,
Thank you so much for taking the time to leave your review, it means a lot to us
We are happy to hear you had a great experience.
Enjoy your order and we hope to see you again soon.
Regards,
Fast & Serious
December 17, 2023
Reply from Wethenew
Hello,
Thank you very much for your trust and your patience.
We are pleased to hear that the shoes fit perfectly.
Have a great day !
J’ai pu avoir les basketsAdidas campus…
J’ai pu avoir les baskets Adidas campus 00S introuvables chez Adidas mais malheureusement beaucoup plus chère mais ma petite fille les a eu pour Noël, c’est ce qui compte. Donc tout a été parfait
December 7, 2023
Reply from Wethenew
Hello,
Merci d'avoir pris le temps de nous noter.
Nous nous réjouissons que la commande vous satisfasse et que votre expérience ait été agréable !
Nous continuerons à faire notre maximum pour vous apporter entière satisfaction.
À très vite !
Reply from Wethenew
Hello,
Merci d'avoir pris le temps de nous noter !
Nous vous remercions de votre confiance et restons disponibles pour tout conseil !
À très vite !
Sale KDmQuFt not paid after 7 weeks
I have asked Wethenew to complete my KDmQuFt payment now 10+ times. 5 times they have assured me the payment will be done 'promptly' . still 0 funds in y account. Also 1 official letter has been sent to their headquarters, but no reply.
If you sell here, please note that this company will eventually stop paying anybody as they are clearly mismanaging this company. in 21 days my attorney will take the case to court, but please be aware when selling here
January 4, 2024
Unprompted review
Reply from Wethenew
Hello Isabelle,
We are very sorry about the late payment on your sale. The IBAN you provided was not wrong or could not receive the money because the first payment had failed.
This is the reason why it took more time to be treated because it needed manual action from our team and a new IBAN.
We made the manual payment a few days after you posted this review and hope you received the funds.
Thank you very much for your patience.
Regards,
Reply from Wethenew
Hello,
Merci d'avoir pris le temps de nous noter.
Nous nous réjouissons que la commande vous satisfasse et que votre expérience ait été agréable !
Nous continuerons à faire notre maximum pour vous apporter entière satisfaction.
À très vite !
Article conforme bien emballé avec…
Article conforme bien emballé avec certificat authentification
December 13, 2023
Reply from Wethenew
Hello,
Merci d'avoir pris le temps de nous noter.
Nous nous réjouissons que la commande vous satisfasse et que votre expérience ait été agréable !
Nous continuerons à faire notre maximum pour vous apporter entière satisfaction.
À très vite !
Reply from Wethenew
Hello,
Merci d'avoir pris le temps de nous noter.
Nous nous réjouissons que la commande vous satisfasse et que votre expérience ait été agréable !
Nous continuerons à faire notre maximum pour vous apporter entière satisfaction.
À très vite !
Reply from Wethenew
Hello,
Thank you so much for taking the time to leave your review, it means a lot to us
We are happy to hear you had a great experience.
Enjoy your order and we hope to see you again soon.
Regards,
Totally negative experience
Totally negative experience, they advertise 48h delivery on their web page, unfortunately they send the package by standard UPS shipping and the package arrives in Greece in 11 days. Additionally, no one picks up when calling, they respond to emails after 24-48 hours, also on social media even though they post constantly. When they respond, they repeat the same stuff, in my case since I was not in France, that’s why my package arrived late, their customers were mainly from France so that’s why they advertised 48h delivery. It’s really easy to put a disclaimer that the offer is valid for France only. If you decide to order, be prepared for some surprise and ignorance.
December 29, 2023
Unprompted review
Reply from Wethenew
Hello Filip,
We are very sorry about the late delivery.
We refunded the full amount of the shipping costs to excuse us about that and we hope you will accept to trust us again.
Regards,
I love this site!
I’m just 13 years old but I can say my parents have been ordering my Christmas present there since 2021 and everytime the sneakers come in a perfect way and they’re professional and fast delivery for being in the Christmas and vacation period. The last 2 years I ordered 2 pairs of Nike air Jordan 1 and I was so happy about my first pair in 2021. This year I ordered adidas campus grey color and I just love them so much thanks to my parents and thank you Wethenew!
December 29, 2023
Unprompted review
Reply from Wethenew
Hello,
Thank you so much for taking the time to leave your review, it means a lot to us
We are happy to hear you had a great experience.
Enjoy your order and we hope to see you again soon.
Regards,
Delivery on time and good product
December 4, 2023
Reply from Wethenew
Hello,
Thank you so much for taking the time to leave your review, it means a lot to us
We are happy to hear you had a great experience.
Enjoy your order and we hope to see you again soon.
Regards,
I didn’t receive my order yet how do I…
I didn’t receive my order yet how do I tell you my experience
December 25, 2023
Reply from Wethenew
Hello Bianba,
We are very sorry for the delay in processing your order.
However, we note that it was delivered on the 8th working day out of the estimated 3 to 10.
We will do our best to deliver even faster next time!
See you soon on Wethenew!
Perfect
Extremely Quick! I received my order the day after
Top quality service and product
December 25, 2023
Reply from Wethenew
Hello,
Thank you so much for taking the time to leave your review, it means a lot to us
We are happy to hear you had a great experience.
Enjoy your order and we hope to see you again soon.
Regards,
Perfect delivery
Perfect delivery. On time. One of the very few suppliers who could get me the sneakers on time!!
December 2, 2023
Reply from Wethenew
Hello,
Thank you so much for taking the time to leave your review, it means a lot to us
We are happy to hear you had a great experience.
Enjoy your order and we hope to see you again soon.
Regards,
Reply from Wethenew
Hello,
Merci d'avoir pris le temps de nous noter.
Nous nous réjouissons que la commande vous satisfasse et que votre expérience ait été agréable !
Nous continuerons à faire notre maximum pour vous apporter entière satisfaction.
À très vite !
Your 48 hours delivery takes more than…
Your 48 hours delivery takes more than 10 days and still not delivered.
December 19, 2023
Reply from Wethenew
Hello Jivko,
We are very sorry but the item you ordered was not in 48h delivery.
Do not hestitate to contact our support if you have any questions.
Regards,
Reply from Wethenew
Hello,
Merci d'avoir pris le temps de nous noter !
Nous vous remercions de votre confiance et restons disponibles pour tout conseil !
À très vite !
Are you crazy????????
Are you crazy????????? I sold a pair of sneakers that didn’t pass the control because of the wrong model (were campus black but gs and I didn’t watch the sku). I paid 15€ to get them back and I revived them with the box damaged????? I want a refund!!! NOW!
December 21, 2023
Unprompted review
Reply from Wethenew
Hello Simone,
We are very sorry, but the item cannot be accepted if this is not the right version.
Do not hesitate to check the SKU before sending it.
Our support team is also available for any claim so you can send the pictures of the box to explain the issue.
Regards,
Reply from Wethenew
Hello Ugo,
Merci pour votre retour et votre confiance.
Belle journée !
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