wetracked.io Reviews 984

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Really impressed with the team at We Tracked. I’ve worked with a lot of platforms over the years, and this is one of the few companies that genuinely seems to care about its customers. They wen... See more

Rated 5 out of 5 stars

Wetracked has been a solid upgrade for my tracking setup. Setup was quick, attribution feels accurate, and it’s been reliable even on busy days. A few small UX improvements would make it perfect, but... See more

Rated 5 out of 5 stars

EXCELENT APP for better tracking and INCREDIBLE SUPPORT from MARVIN, he helped me set up everything extremely fast!

Rated 5 out of 5 stars

WeTracked has been exceptional to use, Facebook used to only track around 60% of my conversions, but it now tracks 98%. This is great not only for decision making, but I'm confident that in turn; the... See more

Company details

  1. Software Company

Written by the company

Optimizing ads and tracking data from Shopify events for accurate reports on Facebook, Google, Pinterest, X, Snapchat, and TikTok. Your customers purchased, we tracked.


Contact info

4.9

Excellent

TrustScore 5 out of 5

984 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent tool for ad tracking and performance!


WeTracked.io has made it incredibly easy to connect my Shopify store with my Meta Pixel and ad account. The dashboard is intuitive, the data is clear, and I can finally track my conversions and ROAS with confidence. Highly recommended for anyone running ads and looking for reliable insights!

August 6, 2024
Unprompted review
Rated 5 out of 5 stars

BEST CUSTOMER SERVICE

In the beginning I was relatively new to all of this, data analytics etc. they explained it very well to me. Besides that, they have the fastest CS there is. Even on weekends, amazing! Very happy with my choice

August 2, 2025
Unprompted review
Rated 5 out of 5 stars

Wetracked.io makes campaign tracking…

Wetracked.io makes campaign tracking incredibly simple. The interface is intuitive, and the real-time insights have helped us optimize our ad spend across multiple platforms. It saves hours of manual work.

July 30, 2025
Unprompted review
Rated 1 out of 5 stars

Wetracked.io review - Avoid

Wetracked.io has been extremely disappointing. After signing up for their free trial, I canceled but decided to rejoin just one day later. They promptly sent me an email offering a discount, clearly instructing me to click "Yes, resume now" to reactivate my account. I followed these instructions exactly, thinking everything was in order.

Unfortunately, that was not the case. Less than 24 hours later, I discovered my store had been archived without any notification or clear indication that further action was required from my side.

The customer support experience was even worse. Instead of acknowledging their confusing instructions or offering an apology, they placed the blame squarely on me. Their exact words were, "Exactly, it's just that it's not automatically that stores are turned on unless you request it," and "All set in terms of the account." This dismissive attitude added further frustration.

This issue severely disrupted our marketing momentum on Meta, causing a significant loss in sales, data, and revenue.

If you value your business's sales performance and expect clear communication and supportive customer service, I strongly recommend avoiding Wetracked.io.

July 31, 2025
Unprompted review
wetracked.io logo

Reply from wetracked.io

Hello Anton,

Thank you for sharing your experience with us.

We understand the seriousness of the issue you have experienced and we deeply apologize for it. We assure that this is not intentional.

By default, when customers re-subscribe we allow them to control their store status such as turning it on and off whenever they are ready. This is to ensure our tracking would only start on their preferred timing. We acknowledge the lapses and your feedback would be a clear opportunity for us to improve.

Please know that this feedback matters to us. Our team is always committed to providing the best experience to our users. Additionally, we extend our help to try to resolve the issue from the moment you have reported the experience to us. We make sure your concern is catered accordingly.

If you still feel unsatisfied with the resolution provided, feel free to respond back with our messages. We are more than happy to check what works best for you in accordance with our guidelines. Again, we do apologize for any inconvenience it has caused you and we are very grateful for your kind understanding.

In the event that you'd still want to consider our service, we are confident to say that you won't be able to see the same traces based on your previous experience.

Sincerely,
The wetracked.io Team

Rated 5 out of 5 stars

We’ve been using WeTracked for our…

We’ve been using WeTracked for our Shopify stores and the experience has been great. Setup was fast, the UI is clean, and customer support responded within minutes when we had a question. Love the real-time tracking updates — it’s made customer service so much easier. Highly recommend!

July 30, 2025
Unprompted review
Rated 5 out of 5 stars

Very accurate and ez to use

Very great tool. It does exactly what it says. It tracks mostly all conversions. Much recommended for anyone who hates facebook of missing some conversions.

July 30, 2025
Unprompted review
Rated 5 out of 5 stars

Out of this world amazing CS Team

Been a user for over a year now, and couldn't be happier! The difference before and after attaching the pixel is night and day improvements. Highly recommended trying, at the very least!

July 30, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look