WeTravel Reviews 

519
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 66 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the intuitive platform, noting that it greatly simplifies organizing group trips and managing booking payments efficiently. Many users also mention the incredibly helpful support team, pointing out that representatives are responsive and guide them smoothly through setup. However, some customers also noted frustration regarding unexpected credit card surcharges and delayed fund availability after completing transactions. Others reported that unexpected account denials lacked clear explanations or transparent communication from the company. Additionally, a few reviewers experienced significant difficulties reaching customer support when urgent technical problems occurred.

What people talk about most

Payment

Consumers find payment to be ambiguous as experiences vary greatly across different accounts. Many reviewers... See more

Customer service

Reviewers mention ambiguous feedback about customer service, highlighting starkly contrasting experiences... See more

User experience

People report positive experiences with user experience, highlighting that the platform is intuitive,... See more

Service

Customers had ambiguous experiences with service, as while some reviewers praised the helpful account... See more

Staff

Clients share positive opinions on staff, frequently praising representatives for being responsive,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the two-tier pricing option (one of which is FREE!) which makes it easier for a Micro Business like ours to use this booking platform. The team behind it all is super helpful. Great Flexibilit... See more

Company replied

Rated 5 out of 5 stars

Using WeTravel has honestly been a big help for my business, Morocco Shade Explore. It made things much easier for my clients to pay, especially the ones coming from abroad. The whole payment pr... See more

Company replied

Rated 5 out of 5 stars

We use WeTravel and we are truly very happy with our experience. Hiba Essalhi was exceptional — always available, very attentive, and incredibly helpful at every step. Thanks to WeTravel’s servic... See more

Company replied

Rated 5 out of 5 stars

I love WeTravel because they make it easy to set up a retreat, look professional and accept payments. The system takes care of the booking and reminders for payment for my travelers.. Thank you for th... See more

Company replied


Company details

  1. Software Company
  2. Payment Service

Written by the company

WeTravel is an all-in-one, cloud-based booking and payment platform designed for multi-day group travel businesses, tour operators, and travel advisors. It simplifies operations by offering tools for itinerary building, instant payment processing, and participant management, helping to reduce booking fees and streamline operations for over 8,000 travel companies.


Contact info

3.6

Average

TrustScore 3.5 out of 5

519 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(519)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Enlightening Experience: Exploring 'We Travel' with Soumaya Bellal

I had the pleasure of receiving a comprehensive explanation of how "We Travel" operates from Soumaya Bellal, and I must say, it was exceptionally helpful. Soumaya's expertise and clear communication made the intricate workings of the company easily understandable. She patiently walked me through the platform works, elucidating each feature with clarity and precision. What struck me most was her ability to tailor the explanation to my level of understanding, ensuring that I grasped even the most complex concepts.
Thanks to her guidance, I now feel well-informed and confident in utilizing "We Travel" for all my future travel needs. I highly recommend seeking out Soumaya's expertise if you're looking to unlock the full potential of this remarkable company.

May 10, 2024
Unprompted review
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Reply from WeTravel

Hi there, thank you for your kind feedback!😊

Rated 5 out of 5 stars

Highly Recommended - Great Product and Amazing Customer Service

We've been working with We Travel for several years now. The online booking and payment options have made our booking process so much easier. Is it perfect? No system is, but what I love is how responsive everyone at We Travel is to my questions and requests. They listen to their clients, and are always rolling out improvements. It's only gotten better over the years, and I'm looking forward to an even better user experience going forward. Brandon has been my contact there since we started using We Travel, and he checks in regularly to get my feedback and keep me aware of updates.

May 3, 2024
Unprompted review
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Reply from WeTravel

Hi there, thank you for your kind feedback!😊

Rated 5 out of 5 stars

LOVE WeTravel

WeTravel is incredibly easy to use and the company's support team is very hands-on and responsive. They are also serious about innovation and always improving the product based on our, the clients' collective feedback. That means all enhancements are what we need. We have used WeTravel to automate our processes and grow exponentially.

April 25, 2024
Unprompted review
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Reply from WeTravel

Hi there, thank you for your kind feedback!😊

Rated 5 out of 5 stars

Full support

Being able to serve our customers, make a safe sale and have support when we have the most doubts is fundamental and this is being fantastic with Wetravel.

April 23, 2024
Unprompted review
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Reply from WeTravel

Hi there, thank you for your kind feedback!😊

Rated 5 out of 5 stars

WeTravel made organizing a trip to…

WeTravel made organizing a trip to Tanzania smooth and easy. Collecting payments, organizing the trip, and keeping everyone updated on the itinerary was simple. Highly recommend!!!

March 10, 2024
Unprompted review
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Reply from WeTravel

Hi there, thank you for your kind feedback!😊

Rated 5 out of 5 stars

Anders and wetravel have been awesome

Anders and wetravel have been a huge help to us! They provide awesome functionality for the backend of organizing trips. We travel has helped us streamline our process, and taken quite a burden off our shoulders.

April 20, 2024
Unprompted review
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Reply from WeTravel

Hi there, thank you for your kind feedback!😊

Rated 5 out of 5 stars

I’ve had a good experience working with…

I’ve had a good experience working with wetravel so far (free version), what I appreciate most is having a designated customer manager for any issues or needs that arise. Thanks Anders for always being helpful and readily available ❤️🙏🏽.

April 17, 2024
Unprompted review
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Reply from WeTravel

Hi there, thank you for your kind feedback!😊

Rated 1 out of 5 stars

Do not use this company

Do not use this company. Waiting over 6 weeks now for a refund and they continuously ignore questions about it.

Below response is another reason not to use this company - they take absolutely no responsibility.

April 16, 2024
Unprompted review
WeTravel logo

Reply from WeTravel

Hi Sharon,

Thank you for taking the time to write your feedback.

We are really sorry about your recent experience with WeTravel in receiving refunds.

Please note that WeTravel is the payment service used by your travel provider and we are not authorized to issue refunds on behalf of the travel organizer. Each trip organizer appoints WeTravel as a limited payment collection agent solely for the purpose of accepting the trip cost from travelers, while the determination of cancellation policies and issuing of the refunds is a complete responsibility of the trip organizer.

We apologize for the inconvenience and suggest contacting your trip provider to inquire further about the status of your refund. We truly hope that this will be resolved without any further delays.


The WeTravel Team

Rated 5 out of 5 stars

Really more easy since i use Wetravel

Really more easy since i use Wetravel, very simple very efficient and Carolina made herself available and very efficient for installation and help with use. Thank you

March 1, 2024
Unprompted review
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Reply from WeTravel

Hi there, thank you for your kind feedback!😊

Rated 5 out of 5 stars

Great service from We Travel

Great service from We Travel! Bruno Guerra was always very helpful in explaining how the platform works. Thanks to everyone involved for making this possible.

March 22, 2024
Unprompted review
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Reply from WeTravel

Hi there, thank you for your kind feedback!😊

Rated 5 out of 5 stars

The executive Pedro was very attentive…

The executive Pedro was very attentive and concerned during the account creation process. However, a potential improvement would be to offer the platform and communication in other languages, such as Portuguese and Spanish.

March 22, 2024
Unprompted review
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Reply from WeTravel

Hi there, thank you for your kind feedback!😊

Rated 4 out of 5 stars

À very good option to a travel operator agency …

We have worked with other payment platforms and chose WeTravel because it allows us to have customer tracking, and we have loved it. Additionally, we can offer additional services, and it is very easy for our clients. Our advisor, Carolina, is amazing; she answers our questions almost immediately. The commission rates are higher than other platforms, and some clients have expressed this, but otherwise, it is a very good option for tour operators.

January 1, 2024
Unprompted review
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Reply from WeTravel

Hi there, thank you for your kind and helpful feedback!😊

Rated 5 out of 5 stars

Great customer service

The platform is super user-friendly. Javier's guidance enhances the experience, ensuring smooth interaction. With Javier's support, using the platform is both effortless and enjoyable. Overall, I recommend We Travel for its ease of use and excellent customer service.

March 27, 2024
Unprompted review
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Reply from WeTravel

Hi there, thank you for your kind feedback!😊

Rated 5 out of 5 stars

Best customer service in the industry

From beginning to the end of the process Javier was amazing, great communication , information delivery , timely responses and incredibly friendly costumer service. He allowed me to fact check him and investigate without giving me any problems and always had the answers to all of my questions.

February 1, 2024
Unprompted review
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Reply from WeTravel

Hi there, thank you for your kind feedback!😊

Rated 5 out of 5 stars

Carolina is great

Carolina is great, she is always willing to help

March 28, 2024
Unprompted review
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Reply from WeTravel

Hi there, thank you for your kind feedback!😊

Rated 4 out of 5 stars

WeTravel serves our needs as a booking and payment collection tool

WeTravel serves our company's needs by providing us with an all-in-one system to manage customer bookings and collect payments by credit card or ACH transfer. The WeTravel customer interface is intuitive which minimizes calls from clients with questions. Our staff was able to adapt to the WT system after just one training session and a minimal amount of additional training internally. Brandon Hartman, our account manager at WeTravel, is extremely helpful and a great resource whenever we have questions.

March 27, 2024
Unprompted review
WeTravel logo

Reply from WeTravel

Hi there, thank you for your kind feedback!😊

Rated 5 out of 5 stars

Great and Hard worker man

Always is a great experience to work with Javier, he is a very professional doing his job and never I felt that he doesnt want to help, he always is there if you have any question or opinion, he will help you to figure out. Great and hard worker man

March 26, 2024
Unprompted review
WeTravel logo

Reply from WeTravel

Hi there, thank you for your kind feedback!😊

Rated 5 out of 5 stars

Travel to Grow is a small tour…

Travel to Grow is a small tour oparator. Using wetravel helps us to professionalize our payments and booking management. Wetravel is easy to use - espacially with Mattia`s great costumer support. Thank you!

We are looking forward to using wetravel for our upcoming group trips.

March 26, 2024
Unprompted review
WeTravel logo

Reply from WeTravel

Hi there, thank you for your kind feedback!😊

Rated 5 out of 5 stars

Was amazing

Was amazing. Pedro is a great professional! We are using now We Travel because Pedro show us how practice and safety is that company.

February 12, 2024
Unprompted review
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Reply from WeTravel

Hi there, thank you for your kind feedback!😊

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