We've Got The Key Reviews 1,453

Great communication from the company to keep me informed. There was a small hiccup, but it was swiftly and efficiently resolved. The locksmith that came out to me was brilliant. He resolved my problem very quickly and was a lovely guy. Highly recommended.

Refered to them through rac and davis group, originally reported saturday however no one at rac and davis group could find my policy, was told i would be called back and no one called, recalled sunday and job was sent to we got the key. i was told they werent open sunday so nothing could be done until monday.

monday morning i called for time scle on key and was told hadnt recieved job despite rac and davis group saying they had sent it.

was meant to have a call back within 30 mins and no oe did, called back after two hours still no job, was told that i would be caleed in 30 yet again no call.

i called back to be told that a locksmith would be with me for 30 minutes and he came, lovely guy but the parts unfortunately were not right so as hard as he tried was then having to get someone out to me tuesday.

Tuesday came and nothing again , supposedly guy who was coming isnt coming s something needs ordering, it would be sent out then now done tommorow at this point id ran out of travel allowance that was given using sparingly and gone over this also to be told i could have a car hire for three days but wouldnt be reimbursed travel , not very good considering have already spent 120 plus on travel.

Today came and the part is in norwich, no locksmth can come out to me until saturday ive been told, cant pick up the key from them as they said it needs locksmith to install it.

considering this was a job raised as a amber with two disabled people in the house the service has been shockingly slow.

i wont be recommending these or the rac replacement cover to anyone ever again as i dont even know if saturday will come and i will be back in my car or not. save your money and just pay for an independant locksmith people !!!!!!!!!!!!!!!

Amazing service from start to finish, locked my keys inside my VW Crafter late Friday afternoon, rang the Liverpool office. Guy on the phone was brilliant, said he would have someone with me within 3 hours, lad turns up in under an hour, gets in causing no damage, also cuts me and programs another key, all within an hour.
First class service and highly recommended, thanks very much 👍

A brilliant service all round, contacted my breakdown cover and within 2 hours I had a new key and the fitter fixed the spare key. Really impressed.

From start to finish excellent service.
Had my bag stolen whilst away, with the only car key in for my vehicle: contact centre were amazing, kept me calm, reassured me and dealt with my call swiftly.
The technician who sorted getting into my car, had it all done before I arrived home, and came back to bring me my key when I returned home.
Kept me informed every step of the way
Highly recommend this company cannot fault them. They eased what was a stressful situation

Josh & Dan came out to my van today and supplied me with new keys. It was a tough job, they had to remove the ecu to programme new keys but they got it done in only a few hours! Great company to deal with from 1st phone call for a quote to finished job, very good

Locked my keys in car rang RAC who then put me in contact with We've got the key. After speaking to the team and them contacting me back i had a guy called Pete come out within the hour. Quick service and would recommend to anyone.

Thank you for resolving my key issue.

You were swift and professional.

Michael, northwest England, come to see me, updated me on his time of arrival, pleasant bloke, professional. He fixed it within an hour, got my key working plus sorted the car alarm.
Can’t fault the service and speed of bent key repair was done within an hour. Thanks once again. I would definitely recommend this company.

Like a muppet i locked the (only) key to my Audi A5 in the boot.. WGTK arrived exactly when they said they would, and the locksmith got to work on the boot lock. It was a nightmare job and he tried every trick in the book but did not give up, saying 'he'd not been defeated yet' - After an hour of him grafting in the cold the boot finally popped open and i shouted an expletive in relief (sorry) - he said he was prepared to try for another hour until he won. Fantastic service. I did not take his name, sadly, but for WGTK the call out was in New Alresford at 09.15, so if you can check your records and thank the locksmith i'd be very grateful. Thanks again.

Driver arrived on time , key made and working in less than 30 minutes , top service

Top job to Sean with a quick and reliable service. Very friendly always had a smile throughout the job. Top man

I lost my car key and payed £240 for a locksmith to come and open the car and generate a new key. There was something wrong with the lock so locksmith couldn't generate a new key. Consequently I should have had a refund of £100 so that I was just charged for £140 call out fee. They are only refunding me £40. I feel completely ripped off.

The locksmith called on his way and was cheerful and managed to get it all sorted in an hour.

My keys were stolen, contacted this company the next day and replacement key sorted within a few hours of making the call. They were efficient in taking details and assigning a technician, technician arrived over an hour earlier than I expected, he made contact prior to arrival to keep me updated and when he attended he was very helpful.

They done my key for the car as soon as they could after my key being damaged they was quick and also kept me up to date when they was going to have my replacement

Daryl the locksmith was

Called on Saturday afternoon, spoke to Josh in the call centre who was so friendly and helpful.. could not believe it when he said they could get someone out to me within a couple of hours, and at a much more reasonable price than the dealership... incredible service!

Able to track when locksmith would arrive. Very efficient, pleasant and did a grand job!

I contacted my local branch (Norwich) at 08:15 in the morning via email and by 09:00 the job was booked in for the same day. The locksmith arrived almost bang on the arrival time, was polite and friendly and got my key and van sorted in no time at all. Really pleased with the experience today. Thank you!