Ordered 12 bottles of En Primeur wine over a year ago. 4 were delivered this summer. However, they were unable to supply the remaining 8 units. There was no response to my numerous emails. I even... See more
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I placed and order few days ago and I just received an e-mail that the order is confirmed. First red flag was that there was no security code requested when I paid with my Visa (usually I am requeste... See more
No response or delivery, money taken and not refunded. Do not use this company. They also trade and have a website called Sale Spirits, a virtual office in London but not listed as a company within... See more
The team at wevino are excellent, and I can highly recommend using them. Even international shipping is not an issue, although DHL did leave the items with a neighbour and didn’t leave a card... See more
Company details
Written by the company
Wevino was founded in 2007. Our company is based in Muggia, Trieste at Porto San Rocco marine with affiliates in Slovenia, Czech Republic, France, Germany, and UK. We have more than 20 employees specialised in the import and sales of special wines and spirits that stand out from the crowd. The company's aim to sell the most exclusive and premium drinks is reflected in our portfolio.
Contact info
Likozarjeva ulica 3, 1000, Ljubljana, Slovenia
- +386 64 177 151
- info@wevino.store
- wevino.store
2.3
Poor
54 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Be careful don’t trust this seller
2 months ago I paid €450 buying 1 cognac bottle for my collection, after waiting 2 months I get received 1 bottle but it not the same as picture they show on the website and without the box too (picture on website bottle got the box), the bottle 100% is not what I want to buy and what I want to pay for. I tried contact to the seller but no one answer . Can’t trust this seller
December 5, 2020
Unprompted review
Reply from Wevino
Dear Tran,
apologies for not being able to satisfy your wishes.
We do try to offer our best possible service to all clients but in this case, we felt short. We will do our best to double-check the products, descriptions, and pictures to correct any misleading information.
Regarding the communication, some of the e-mails go to the spam folder so we recommend checking spam filter settings or checking the spam folder regularly.
Kind regards,
Jurij - Distribution Manager
Wevino
Long delivery, missing bottles, no answer by the phone
Terrible service. Delivery to Central London takes 12 (!) days. Two bottles (worth GBP 55.00) from the box were missing. No one answers the customer service phone number.
December 1, 2020
Unprompted review
Reply from Wevino
Dear Alex,
thank you for your review.
Unfortunately, orders from all over the world to the UK were suffering from Brexit and in your case, it was the same. Now we have a proven and reliable freight partner and they offer exceptional service to the UK. We welcome you to try offering again and I assure you we will do our best to offer a flawless experience for you.
Best regards,
Jurij - Distribution Manager
Wevino
No delivery, nor refund
A month ago I have ordered a bottle as a birthday present but it has never been delivered. The shop was trying to be helpful as it seems like DHL delivered it to the wrong house and person (although I gave wevino.store address that stated the house name and contact phone number, which DHL apparently ignored?).
30 days later I have not received the order, nor the money back. Since last week the shop Wewino.store has stopped replying to my emails with request for refund.
November 24, 2020
Unprompted review
Reply from Wevino
Dear Lucie,
apologies if the currier could not correctly deliver your order. It was a difficult time for the freight companies due to the pandemic and due to Brexit. We can assure you all orders to the UK are now delivered on a daily basis without any problems.
Best regards,
Jurij - Distribution Manager
Wevino
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