WhatsApp Reviews 

I've been trying to reach out to WhatsApp business for weeks. I've submitted my info twice. I've tried to use the useless AI support chat- it doesn't do ANYTHING. Not only does the 'support' AI not help, it doesn't have the ability to escalate to a human representative. I have less than 10 chats, trying to talk to people for my business needs and by the 5th one or so my account gets restricted for a week, then the next chat or next 2 chats later, I am restricted again.

I was using whatsapp for years and years and now suddenly it shows "Access blocked on this account".
It doesn't show any reason.
It doesn't show any warning.
I don't even know why my account is blocked.
So disgusting!!!!
No idea why meta decided to disappoint their users.

I am honored to be able to use WhatsApp business AI as the first Taxi driver, but "HUMAN SUPPORT" has left all the dirty laundry to be TACKLED by the AI and when you ask for human support they haven't replied for the past 5 and now 6 weeks. How do you believe in your sound mind, that the AI will be able to provide better support or services when you tight up his hands with restrictions and when escalated you ignore the seriousness of the problems. This is insane and META should take actions on Facebook and WhatsApp for what his employees are doing. This is unacceptable the lack of interest shown for not to correspond at all!

A terrible experience and even worse service. I have been using WhatsApp since 2020 and have had my current number since 2025. Yet, for the past three weeks, I have been struggling with the app; for the last week, my account has been placed under review on a daily basis—even though I only communicate with a limited circle of family and friends. You blame "algorithms," but don't you have a human team to help us resolve our issues? We need to start a global movement to boycott WhatsApp and switch to other apps; I have already started doing this with my family. WhatsApp, you don't care about your customers—you just care about making billions!

Credit where credit is due. I contacted Customer Services and their response was immediate. Issue resolved in 15mins from start to finish.

WhatsApp unexpectedly logged me out of my own account. I successfully verified my phone number through the official verification call, yet I was still blocked with the message:

"Login not available right now for security reasons. We can't log you in right now. Please contact us."

What's the point of verifying my identity if you're going to deny me access anyway? There was no explanation, no warning, and no immediate way to recover my account. I depend on WhatsApp for important conversations, and being locked out without a clear reason is completely unacceptable.

A company of this size should have a reliable account recovery process instead of leaving legitimate users stranded behind an automated security system.

Extremely frustrating and deeply disappointing. Do better.

I really enjoy WhatsApp, but there is no support on how to turn off Meta AI in this app. On the other hand, they have excellent end-to-end encryption procedures, but responses from customer support when I report fraud or scam in the group chats and content moderation processes should be improved. Have a nice summer.

Not human support i have been banned from june 23 but no human support, frustrating Ai do reply which not helps only angry me more

Idk why but for some reason my whatsapp is getting suspended and i followed every terms and conditions and their rules but its still suspending me. today right now i just messeged my friend hi and hru but right after that my whatsapp got suspended. And now it will open in 24 hours but ik right after 24 hours it will again be suspended....... wish there was a far better app for communicating than whatsapp

Ever since the 18.06 update it won't load on my laptop. Have repaired, reset, uninstalled and reinstalled several time and still nothing happens.

Prior to the update I never, ever had a problem with WhatsApp.

I have been experiencing a serious issue regarding access to my WhatsApp account since June 22, 2026. I had installed the WhatsApp Business app alongside my standard WhatsApp app and switched to the new one. Later, forgetting about this switch, I logged into WhatsApp via my laptop and used it that way for a while.

After some time, I received a notification in the WhatsApp Business app stating that my account was under review and that the process could take up to 24 hours; subsequently, my access to the app was completely cut off. I then uninstalled the WhatsApp Business app from my phone and attempted to reinstall the standard WhatsApp app, but I received a warning instructing me to download the app from the official website. Even though I downloaded and installed the app from the official site, it still did not work, and I was unable to access my account.

I am being negatively affected by the lack of information regarding why my account was placed under review and the grounds upon which it was suspended. Both my personal and professional communications have been disrupted due to this situation. I request that my account be reactivated immediately and that a clear, explicit explanation be provided to me regarding the reason for the review and exactly what was detected or suspected.

Didn't work at all. Wouldn't recommend.

This app is a joke. Downloaded it to message my accommodations and was immediately “flagged as spam” and had my account locked out. Now I’m stranded in a foreign country with no way to contact my booking. You guys owe me thousands of dollars

meta is a shitty company. they make ban without any proof of wrong doing. just because someone was upset that I refused to sleep with him, they push women into the beds of these bastards. for their perception women should be raped. meta helps rapist to rape woman.

What’s App Business - AI customer service - Did not resolve an urgent problem with communication with our customers.

Had to use SMS for 24hrs after they blocked our account.

Cost us 1000’s and no process to speak to a human

I am not a regular WhatsApp user. I am out of my home country and visiting a country where I do not speak the language, as a single female. I downloaded it to contact a taxi driver who was taking me to the airport from a cruise terminal. This was the only person I was communicating with. The app then banned me, for spam? I’m not really clear. Contacting customer support is impossible. And even when you get the AI bot, it’s useless. I will never use this app again as it put me in a dangerous and expensive situation with no ability to have the issue resolved.

I have given them 3 stars, as generally the service works OK.
Though recently I got banned for no reason, with a 24 hour review, which is looking like a mistake by the AI system that runs it.
So no apology, and I still cannot get back into my account, as they are incapable of sending me the registration code, even though my SMS service is working perfectly, as I had a security code sent to me from EE, which arrive quickly with no issues. So basically the AI assistant has got me running around in circles, because can only do so much.
This is where this sort of cost cutting customer service gets on my tits. As there's no option to talk to a bloody human being FFS..!!

I have been using WhatsApp for many years, but recently I started experiencing a serious problem.

I receive notifications from people who are not in my contacts, and I can clearly see part of their message on my iPhone lock screen. These are legitimate messages from real people, not spam. However, when I tap the notification, the message sometimes disappears completely and cannot be found anywhere in WhatsApp.

This has happened multiple times within just a few days.

What is most concerning is that I never had this problem in previous years. For years I received messages from new contacts without any issues. This problem seems to have appeared only recently, possibly after one of the latest updates.

Customer support was not helpful. The AI support explained that WhatsApp’s spam detection systems may filter messages even when the option to block messages from unknown accounts is turned off, but there is no way to review or recover filtered messages and no access to a human support agent.

I reported the issue to WhatsApp Support under case number [1373070121360503], but so far I have not received a solution.

I no longer feel confident that every legitimate message sent through WhatsApp will actually reach my inbox nor mine to others that dont have my phone number saved in their phone
A messaging platform should be reliable, and users should not have to wonder whether an important message was delivered or silently filtered.

I am a descent hard working father and husband with no malice towards the people ligitimately asking me for information about my business. I was permanently banned with no further access to whatsapp. I got a new phone and new number and when linking to my desktop, that too was banned. They see me as a criminal and their algorithms can't distinguish between good and bad. This is the world we now live in.

Update:
I got a new number but Whatsapp recognise my computer, email and phone. So I got a new phone and it started working but today is the third day in a row that they just block my account for 24hours to put it under review.

WARNING: DO NOT FORM A DEPENDENCY

I given five star