Wheelchairparts.net Reviews 

740
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 73 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently mention that the support staff is exceptionally knowledgeable and helpful, guiding buyers through complicated measurements with great patience and professional expertise. Consumers also deeply appreciate the extensive selection of hard-to-find replacement items available on the site, combined with remarkably fast same-day shipping on their orders. Some reviewers were not happy with certain product specifications, noting occasional unexpected difficulties with part sizing, physical fitting, or discrepancies in measurements. A few shoppers also noted minor inconveniences regarding difficult product alignment adjustments during installation or expressed surprise concerning unexpected shipping fees.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting items arrive as described and fit... See more

Order

People report positive experiences with order, highlighting fast processing and same-day shipping. Consumers... See more

Staff

Clients share positive opinions on staff, frequently highlighting their vast knowledge and professional help.... See more

Customer service

Reviewers highlight positive aspects of customer service, noting wonderful sales experiences and great... See more

Service

Users describe positive interactions with service, praising the promptness and proper assistance received.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Initially, I was on the fence about ordering the parts I needed from wheelchairparts.net. After speaking with Jesus, he was very polite, professional knowledgeable, and made me feel comfortable about... See more

Rated 5 out of 5 stars

I had to order elevating leg rests for my daughter’s upcoming surgery. I called the store because I was unsure which one fit the chair we borrowed. The guy that answered was very professional and pati... See more

Rated 5 out of 5 stars

Excellent communication from the owner, Jose Padilla. The selection of items at Wheelchairparts.net includes some parts that are not available elsewhere -- or at least very hard to find -- and exactly... See more

Rated 5 out of 5 stars

This company is top notch. They answered questions and responded when a change was needed by sending out replacement bearings immediately. Ordering wheelchair parts is not easy but they make it easier... See more


Company details

  1. Medical Equipment Supplier

Written by the company

Wheelchairparts.Net is a family owed business. We have been around this industry for more than 30 years. We opened up this business because we understand the urgency and necessity of the products that we sell. As the owners of this business we are pride in helping the community and its members get the parts they need when they need them. We have one mission: To help wheelchair users keep on going. That means giving great prices, fast shipping, videos and providing support to the community! We are always happy to hear from our customers. Email us and tell us how we can improve the site, our products or anything you would like to see. We are always happy to hear from our customers. Email us and tell us how we can improve the site, our products or anything you would like to see


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

740 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(740)

68 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

very fast service

wheelchairparts.net made it extremely easy to order new tires and tubes for my wheelchair. Great selection to choose from. Shipping was quick (especially for the USPS). I’m a happy customer. Will definitely will be using this company whenever I need additional parts. Thank you for a great experience.

July 28, 2025
Rated 4 out of 5 stars

More variety needed!

You are the best wheelchair parts place I've found yet. That being said, we could use a bigger variety. 25"tires are an example. I have a Motion Composites chair. There are no parts for this besides generic (wheel locks).I am always looking for parts (side guards) generic would be ok, but there is no good looking selection. Wheelchairs are a simple machine and I don't want to go through the pain of a wheelchair dealer and insurance for a simple fix. More variety is needed!

July 26, 2025
Rated 2 out of 5 stars

I do not liked to be forced to use…

I do not liked to be forced to use paypal and do not subscribe to any easy payment methods. I do not trust them no mater how secure they claim to be.

July 23, 2025
Wheelchairparts.net logo

Reply from Wheelchairparts.net

Thanks for your feedback! Our website offers all types of payment method besides Paypal. This includes all major credit cards. We apologize if you were not able to see that option. Will work on finding a way to improve that for better/ easier checkout experience.

Rated 1 out of 5 stars

The bolt from the original silver 2…

The bolt from the original silver 2 model does not fit the new wheel.Providing the proper hardware with the new wheel would make the replacement process a lot easier on the customer.

June 27, 2025
Wheelchairparts.net logo

Reply from Wheelchairparts.net

Thanks for your feedback! We will look into this option and look for a way to improve it!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look