Wheelchairparts.net Reviews 

740
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently mention that the support staff is exceptionally knowledgeable and helpful, guiding buyers through complicated measurements with great patience and professional expertise. Consumers also deeply appreciate the extensive selection of hard-to-find replacement items available on the site, combined with remarkably fast same-day shipping on their orders. Some reviewers were not happy with certain product specifications, noting occasional unexpected difficulties with part sizing, physical fitting, or discrepancies in measurements. A few shoppers also noted minor inconveniences regarding difficult product alignment adjustments during installation or expressed surprise concerning unexpected shipping fees.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting items arrive as described and fit... See more

Order

People report positive experiences with order, highlighting fast processing and same-day shipping. Consumers... See more

Staff

Clients share positive opinions on staff, frequently highlighting their vast knowledge and professional help.... See more

Customer service

Reviewers highlight positive aspects of customer service, noting wonderful sales experiences and great... See more

Service

Users describe positive interactions with service, praising the promptness and proper assistance received.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Initially, I was on the fence about ordering the parts I needed from wheelchairparts.net. After speaking with Jesus, he was very polite, professional knowledgeable, and made me feel comfortable about... See more

Rated 5 out of 5 stars

I had to order elevating leg rests for my daughter’s upcoming surgery. I called the store because I was unsure which one fit the chair we borrowed. The guy that answered was very professional and pati... See more

Rated 5 out of 5 stars

Excellent communication from the owner, Jose Padilla. The selection of items at Wheelchairparts.net includes some parts that are not available elsewhere -- or at least very hard to find -- and exactly... See more

Rated 5 out of 5 stars

This company is top notch. They answered questions and responded when a change was needed by sending out replacement bearings immediately. Ordering wheelchair parts is not easy but they make it easier... See more


Company details

  1. Medical Equipment Supplier

Written by the company

Wheelchairparts.Net is a family owed business. We have been around this industry for more than 30 years. We opened up this business because we understand the urgency and necessity of the products that we sell. As the owners of this business we are pride in helping the community and its members get the parts they need when they need them. We have one mission: To help wheelchair users keep on going. That means giving great prices, fast shipping, videos and providing support to the community! We are always happy to hear from our customers. Email us and tell us how we can improve the site, our products or anything you would like to see. We are always happy to hear from our customers. Email us and tell us how we can improve the site, our products or anything you would like to see


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

740 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(740)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very Detailed Website Data

The website description was very detailed, ensuring I could select the proper sized tire without hesitation or error. The order was acknowledged quickly via email receipt and I received the parts in just around a week.

December 1, 2024
Rated 1 out of 5 stars

Makes no sense to pay for shipping and…

Makes no sense to pay for shipping and still not receive items in less than a week, thanks for nothing!!!

November 28, 2024
Wheelchairparts.net logo

Reply from Wheelchairparts.net

You placed an order with standard ground shipping and transit time from California to NY is about 5-7 days. Your package was delivered 5 days after the order was placed.

Rated 4 out of 5 stars

I've been trying all day to get this…

I've been trying all day to get this done by going thru Amazon ,eBay and well they failed to let me order by making me start over about ten times . I found you guys after all that chaos and it took me about 30 secs to start and complete my order and payment was done . So easy to order from you company now I just have to see how long I have to wait before my parts arrive and I'm mobile again. Thankyou for making it so easy.

November 28, 2024
Rated 5 out of 5 stars

above and beyond service

I had been looking all over the internet for an odd size bering for a wheelchair bering, and after ordering on another site ,was sent twice the wrong bering. When I found this site they had the bering, but was out of stock. After talking to their customer rep, she informed me by follow-up phone call it would be in next week. A week later the web site showed it was in stock. The web site did not state or show the width of this bering and the customer rep went into the warehouse with calipers to inform me.WHOW!! Luckily it was the right width for my purpose. Great person(sales rep). Haven't got part yet (only ordered today) but thanks to outstanding rep I feel confidant its the right part.

November 12, 2024
Rated 5 out of 5 stars

I have always received nothing but a…

I have always received nothing but a great service from the company. Jose is very experienced and always ready to help. He went above and beyond to make sure his customer is satisfied. Thank you so much for everything! I know where to return for my future wheelchair needs. Highly recommended!

November 7, 2024
Rated 5 out of 5 stars

Wow! Great customer experience!

What a great customer service experience! I spoke with the owner and he was extremely helpful. Not only do they have great customer service but their prices are good too. I highly recommend this company!

October 31, 2024

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