I received a lovely wishbone chair, however it had a small crack on the joint and Sally Anne was super helpful in helping me with sending a new one within less than 24 hours and has been very accommod... See more
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Review summary
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Based on these reviews
I contacted Where Saints Go on 29th December 2025, asking about a spare part that I needed for one of their chairs, (my dog had caused some damage). As it was Xmas/New Year, I wasn't expecting any res... See more
Company replied
I bought a beautiful stool for sitting at my new kitchen worktop about 18 months ago. I love it!! The leather seat is sumptuous! I am looking at buying the Crompton stool to compliment it ...it's one... See more
Company replied
We ordered 8 London dining chairs and were a bit worried about the green colour as you can never be sure of colours shown online. In fact the green leather looks exactly as the House of Commons cha... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Manufacturer
- Kitchen Furniture Store
- Outdoor Furniture Store
- Wallpaper Store
Written by the company
Where Saints Go Ltd, anything but ordinary some might say a breath of fresh air. Straying from the norm, our online store is a collection of Chairs, Dining Chairs, Bar Stools and much much more that cannot be found any where else. Founders Mark & Tracey love scouring the world sourcing new trendy designs. Our Collection of Stylish Chairs & Bar Stools are a great fit for the more design conscious customer, with a client list of cool customers ranging from Google & Facebook to the W hotel chain to Mrs Joe Bloggs there is something for you too. So why not take a look for yourself visit our website and receive your 10% 1st order discount
Contact info
Westbury Street, SK14 4QP, Hyde, United Kingdom
- 0161 368 9638
- sales@wheresaintsgo.co.uk
- wheresaintsgo.co.uk
4.5
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I received a lovely wishbone chair
I received a lovely wishbone chair, however it had a small crack on the joint and Sally Anne was super helpful in helping me with sending a new one within less than 24 hours and has been very accommodating. She has been great, I will definitely be ordering from here again. Super service!
April 15, 2026
Unprompted review
Reply from Where Saints Go
Thank you so much for your kind review!
We’re really pleased to hear that you’re happy with your wishbone chair, and that Sally Anne was able to assist you quickly and efficiently. We always aim to resolve any issues as promptly as possible, so it’s great to know this was reflected in your experience.
We truly appreciate your understanding and your support, and we look forward to welcoming you back again soon.
Kind regards,
Where Saints Go Customer Service Team
Customer service came good
I had an issue with an order which I was disappointed with however ultimately customer service, who were always extremely responsive, made efforts to make things right and I'm happy with the outcome.
April 14, 2026
Unprompted review
Reply from Where Saints Go
Thank you for the 4* review, it's appreciated.
The stock is amazing & service is flawless ⭐️
Firstly the stock is amazing, I ordered new bar stools they came before the lead time, the quality and finish is stunning.
I later decided once I started to see my kitchen in, that I wanted to exchange at a date that would have been too late to a different colour. The support team have accepted my exchange request and been super helpful in the entire process, I have never ordered from here before but if you’re doubting it don’t!!!! Clearly a very well run organisation with kind people behind the senes and a superior product and price to back it up. If I could give 10 stars I would.
February 24, 2026
Unprompted review
Reply from Where Saints Go
Thank you for the lovely review and words, Ciara. We are so glad we could assist. We will pass your comments on to Sally Anne, our Customer Service Manager, who processed your exchange and assisted you. We're always here if you need anything further don't hesitate to get back in touch.
Love, love, love my new stools!
I absolutely love my new green leather stools. They were delivered quickly and the communication was great.
I've had my eye on these for months and I'm so glad I finally bought them. They were really easy to assemble and are very good quality.
April 9, 2026
Unprompted review
Reply from Where Saints Go
Thank you so much for your lovely review! We're absolutely delighted to hear how much you love your new green leather stools. It’s great to know they arrived quickly, were easy to assemble, and lived up to your expectations in both quality and style.
We really appreciate you choosing us—especially after having your eye on them for so long! Enjoy your new stools, and we hope to see you again soon.
Brooklyn bar stools.
We have just taken possession of four black Brooklyn bar stools. We are very impressed with the packaging and the build quality of the bar stools which are comfortable. As they are leather we are hoping that they last a lot longer than our current faux leather ones.
April 1, 2026
Unprompted review
Reply from Where Saints Go
Thank you for your great review! We're so pleased to hear you're impressed with your new Brooklyn bar stools, from the packaging right through to the build quality and comfort.
You’re absolutely right—genuine leather is a fantastic choice for durability, and with the right care, they should serve you well for many years to come. We really appreciate your support and hope you continue to enjoy your stools!
Poor quality furniture and bad customer…
Poor quality furniture and bad customer service. Took months to arrive and had to change order as there was a fault before they could even sent it out. Would recommend getting your furniture from a reputable company instead
March 6, 2026
Unprompted review
Reply from Where Saints Go
Thank you for your feedback.
We are sorry to hear that you are unhappy with your chairs. However, we feel it is important to clarify a few key points for transparency.
The chairs were purchased in 2024 and delivered over two years ago to a property abroad. Natural sheepskin is a delicate, organic material and, like all natural fibres, it can change over time depending on environmental conditions such as light exposure, humidity, and temperature. This is not a manufacturing fault but a natural characteristic of the material.
While we do not advise keeping furniture in a dark room, prolonged or repeated exposure to sunlight, even intermittently, can affect natural fibres and dyes over time. This applies to many natural materials including wood, leather, and fabrics. This is especially important in an environment such as a ski chalet where sunlight at altitude is a lot stronger than that at a lower altitude.
As the chairs are two years old and have been used in a non-UK environment, we are unfortunately unable to offer an exchange on this occasion. However, we did respond promptly to your query and provided guidance based on the information available.
We always aim to be fair and reasonable with all of our customers and stand by the quality of our products when used and cared for in line with general guidance for natural materials.
The leather pommel bench is absolutely…
The leather pommel bench is absolutely beautiful and enhanced my entrance hall perfectly. The delivery was so speedy and arrived before the expected date. The price was good too - very good value for money as compared to other similar benches.
February 9, 2026
Unprompted review
Reply from Where Saints Go
Thank you so much for your wonderful review!
We’re delighted to hear that the leather pommel bench looks absolutely beautiful in your entrance hall — it’s always lovely to know our pieces have found the perfect home. We’re also pleased that the delivery exceeded expectations and arrived ahead of schedule.
It’s great to hear you felt it was good value for money compared to similar benches — we work hard to offer both quality and competitive pricing.
Thank you again for your kind words; we truly appreciate your support.
I had the chairs now for several years…
I had the chairs now for several years and the dark green(green paint) comes off. Not best quality tanning/colouring happened for sure. I intended to buy chairs for 20 years not every 5 years - so warranty means not much, I still would not buy any leather chairs again from here, sorry.
March 8, 2025
Unprompted review
Reply from Where Saints Go
Thank you for your review. We’re sorry to hear that you’re experiencing issues with your chair. if you had advised us 4 years ago that you were unhappy with the height of the chair, we could most certainly have arranged an exchange for a more suitable height chair. We allow returns and exchanges within 30 days of receiving the items.
After checking your purchase history, we can see that the chair is now four years old and is three years outside of the manufacturer’s warranty period. Unfortunately, once a product is outside of its warranty, we’re unable to accept liability for general wear and tear or any accidental damage that may occur over time.
With leather items in particular, regular maintenance is very important to preserve the material’s condition. We always recommend cleaning and nourishing the leather with a suitable leather balm consistently. This helps prevent drying, cracking, and premature wear, and keeps the leather looking and feeling its best.
We genuinely value your custom and feedback, and while this falls outside of warranty coverage, we’d still be happy to offer advice on care products or possible repair options if that would be helpful. Please feel free to get in touch with our team directly.
Kind regards,
Sally Anne - Customer Service Manager
I ordered the dark brown leather bench…
I ordered the dark brown leather bench seat on the Saturday afternoon and it arrived by courier on the Thursday evening. I was given a time and date by email from the courier which was between 6pm and 9pm which I had the option to accept or change but that was perfect for us as it was a large item.
Really pleased with it , really comfortable and good quality leather it will last a long time and looks exactly as the picture on the website.
Would definitely recommend and may even purchase more items from them.
February 21, 2026
Unprompted review
Reply from Where Saints Go
Thank you so much for your fantastic review!
We’re delighted to hear that your dark brown leather bench seat arrived promptly and that the courier’s delivery updates and time slot worked well for you — especially with it being a larger item.
It’s wonderful to know you’re so pleased with the comfort, quality of the leather, and that it looks exactly as shown on our website. We always aim to provide pieces that not only look beautiful but are made to last.
Thank you for your recommendation — it truly means a lot to us. We’d be absolutely delighted to welcome you back again in the future!
Ordered some bar stools from this…
Ordered some bar stools from this company, and they arrived packaged well and promptly.
The quality is amazing they are beautiful classy and look far more expensive than i paid . They were by no means cheap, but i wanted something to last, and i think with leather will only get better with age . They look great in my kitchen . I would recommend ordering from them without a doubt. They also replied to my email within an hour! Excellent service
February 2, 2026
Unprompted review
Reply from Where Saints Go
Thank you so much for your amazing review!
We’re thrilled to hear that your bar stools arrived promptly and were well packaged. It’s wonderful to know you’re so pleased with the quality and that they look even more beautiful and luxurious than you expected.
You’re absolutely right — leather only gets better with age, developing even more character over time. We’re delighted they look so great in your kitchen and that you feel they were a worthwhile investment.
It’s also lovely to hear that you were happy with our customer service and quick email response — we always aim to be as helpful and responsive as possible.
Thank you again for your recommendation; it truly means a lot to us!
Fantastic rug
Fantastic rug, great service and fast delivery will definitely buy again 👍 😀 5*plus
January 20, 2026
Unprompted review
Reply from Where Saints Go
Thank you for the5* review, its very much appreciated.
Lovely website and products
Lovely website. Lovely products :)
Item arrived within stipulated time and furniture was as described. Love it. :)
January 19, 2026
Unprompted review
Reply from Where Saints Go
Thank you for the 5* review and the compliments on our website and products.
Waiting for a bar stool since November
I've been waiting for a bar stool since the order was placed 28/11 (paid for then) and it still hasn't arrived. I keep getting messages from DPD that it'll be delivered but three days have passed and it's still not here, nor do I receive any accurate updates about delivery. Won't be buying from these people again.
January 12, 2026
Unprompted review
Reply from Where Saints Go
Hello Rachel,
We’re very sorry to hear about your experience and for the frustration caused.
As you are aware the stool was on pre-order when your order was placed. As soon as the item arrived in stock it was shipped out to you within a few days.
DPD have confirmed that delivery was attempted on two separate occasions, however we fully understand how disappointing this situation has been. The bar stool is currently being returned to us by DPD and, in line with your email instructions, we have now issued a full refund as requested.
We’re sorry this order didn’t reach you as planned and appreciate you taking the time to share your feedback.
Regards
Mark, Tracey and the WSG Team
I bought four Copenhagen stools
I bought four Copenhagen stools. Worth the wait. They are really good quality and comfortable. They look great in the new kitchen diner.
January 9, 2026
Unprompted review
Reply from Where Saints Go
Thank you for the 5* review, the Copenhagen stools are a very good choice and we're so glad you love them as much as we do.
Brilliant Customer Service
I contacted Where Saints Go on 29th December 2025, asking about a spare part that I needed for one of their chairs, (my dog had caused some damage). As it was Xmas/New Year, I wasn't expecting any response until well after 1st January, but not only was my enquiry answered within less than an hour, a couple of emails later and a spare part was on its way to me. Thank you Jo-Anne and thank you Where Saints Go. Your Customer Care was second to none, and I shall recommend your company to all my friends.
December 29, 2025
Unprompted review
Reply from Where Saints Go
Thank you so much for the 5★ review! We do hope the dog isn’t too far in the doghouse for causing the damage 😊
We’re really glad our team could help get things sorted for you, and thank you very much for the recommendation — it truly means a lot to us.
Kind regards,
Team Where Saints Go
Great quality furniture with great service
When moving into a new house we were searching high and low for the perfect furniture and found it in the sale here. I sent an email asking if we could buy it now and get it shipped a week later when we had the keys and the team were so helpful. The furniture arrived at the perfect time and we were blown away by the quality and style of the pieces. As soon as we got everything set up, which was very easy to build btw, our empty room felt like our new home.
I'm telling everyone how good it is and highly recommend both the furniture and the service.
December 15, 2025
Unprompted review
Reply from Where Saints Go
Thank you so much for such a lovely and detailed review — we’re absolutely delighted to hear how happy you are with both the furniture and the service.
We’re really pleased the delivery timing worked out perfectly for your move, and that everything arrived just when you needed it. It’s great to know the build was straightforward and that the pieces helped turn your new space into a home so quickly.
Thank you also for recommending us — that really means a lot to our whole team. Wishing you many happy years enjoying your new furniture in your new home.
Kind regards,
Team Where Saints Go
Orderd brooklyn bar stools was told it…
Orderd brooklyn bar stools was told it was 12 weeks for delivery arrived yesterday in about 10 weeks arrived very well packed no damage easy to put togher have to say thay are lovely we love them thank you for your excellent service
December 23, 2025
Unprompted review
Reply from Where Saints Go
Thank you for the 4* review. We do try to get items out to customers as quickly as possible, so it's great to hear we exceeded expectations on delivery.
Avoid at all costs!
I regret using the company and would encourage you to avoid them. Bar stools which were ordered in July have still not arrived in December. There are no timely updates, continuous empty promises of they will be there next week (now postponed over 10 times) and no accountability for delay - they just reference general delay, with reminders to me that delivery dates are subject to change. There is no acknowledgment whatsoever that paying for a product that still has not arrived 5 months later is outrageous. Avoid yourself stress and inconvenience and shop elsewhere - I wish I had been advised to do so!
December 9, 2025
Unprompted review
Reply from Where Saints Go
Hello Lauren,
Following on from previous communications I fully understand why you’re upset, and I want to apologise personally for the experience you’ve had.
To be completely transparent, this shipment has had an unusually difficult journey. After production delays from the manufacturer, our container was unexpectedly rerouted via Singapore and then again through Europe due to global vessel congestion. This added almost eight weeks onto the timeline and has created major issues across several of our pre-orders, not just yours. I appreciate that this does not make your situation any less frustrating, but it is the genuine reason behind the repeated setbacks.
We’ve been advised by the export team this morning that the vessel is arriving into port today, with delivery to our warehouse currently scheduled for Friday. We have emailed you directly with this information and will contact you again on Friday when we are 100% sure that the container has physically arrived in our warehouse.
As noted above this particular delivery has been exceptionally troublesome and I can assure you that this is not a usual customer experience. We cannot apologise enough for any stress and upset caused by the delays. As soon as the goods arrive they will be dispatched to you on a next day service. Rest assured they will be with you sometime next week.
Regards,
Tracey
Very smart looking chairs
We ordered 8 Brooklyn chairs. They look fantastic and are extremely comfortable. The delivery took much longer than advised on the website and the communication from DPD (the delivery company) was poor. However, it was back Friday week!
November 27, 2025
Unprompted review
Reply from Where Saints Go
Thank you for the 4* review. We're so pleased that you are happy with your order. Over busy periods like Black Friday and December on the lead up to Christmas, there can be some courier delays, but our couriers work as hard as they can to deliver all as quickly as possible.
Bought 6 diner dining chairs
Bought 6 diner dining chairs. Very fast delivery and very well packaged. Love the style and quality of the chairs, they are exactly what I wanted and such a good price. Thank you!
November 22, 2025
Unprompted review
Reply from Where Saints Go
Thank you for the 5* review, we're so glad you love your chairs as much as we do.
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