My mats for Audi Q3 Boot liner did not fit I did not want a replacement as didn’t think quality was good, they do not want to give a refund I have asked several times, now saying a new one will he s... See more
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Firstly, let's get one thing straight – these are not luxury car mats. The underside is just a basic grey fabric with a backing that feels very cheap, certainly not what you'd expect from a premium... See more
Its been a while to write this review as I have been very unwell. I purchased a full set of front and rear carpet stitched covers and I must say I have no issues they came very prompt with instruc... See more
Reading other reviews I must admit I feel like I am the old one however I have to say the Mats I received are very low quality. They’re very light therefore every time I get into the car they get bent... See more
Company details
Written by the company
We offer our customers in the UK the widest selection of luxury car mats. With over 10,000 models, each custom-made with laser precision for a flawless fit and to beautifully enhance your car’s interior.
Contact info
London, United Kingdom
- help@whipmats.co.uk
- whipmats.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 39% of negative reviews
Typically replies within 2 weeks
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They look nothing like the mats on the…
They look nothing like the mats on the advertising. They look cheap, mine are still creased after 2 weeks of laying flat in a warm room. Arrived wrapped in plastic bags covered in Whipmats tape, I what expected better packaging for a hand made purchase. Over £140 on mats for a 7 seater Ssangyong, the mats look like they came from a Pound shop. Wish I'd have read some of the reviews now. Avoid at all costs. See
Where do I start THESE PEOPLE ARE SO SO…
Where do I start THESE PEOPLE ARE SO SO BAD THEY PROMISE TO PUT THINGS RIGHT THEN ABSOLUTELY NOTHING
they say they will replace mats if they don’t fit don’t you believe it they should be called shit mats
My car Hyundai bayon the mats no where near fitted , after numerous emails videos pictures they still couldn’t be bothered to rectify problem
The ceo Alfie big promises but absolutely zilch he so full of bull
Please be aware of this happening to me they are bloody useless
Needless to say no option other than to do a charge back after over 8 weeks trying to to sort it
Please be careful so bad a company trying to sort this
Happy with product
WhipMats are a fantastic upgrade — great quality, perfect fit, and easy to clean. They look stylish, stay securely in place, and give the interior a much more premium feel. I know some reviews are less favourable, but my experience has honestly been excellent. The only drawback was the delivery time, but the product itself was worth the wait.
The Mats DO NOT FIT
The Mats DO NOT FIT - and after several attempts at communication with Alfie and the Whipmats team, we are not getting any replies - totally dreadful. Also noted they are not made in UK as advertised - all round poor show. expensive waste of time.
poor poor fit
supposedly tailored to fit a specific vehicle sadly no where near on zafira c quality no where near that portraed on their web site or social media
Not as advertised poor quality
Do not purchase these are a very poor fit advertised as if they come from the UK but they come from China, same mats are sold on Temu for a fraction of their advertised price.
Emailed company on 22/04/26 received a response asking for photos, which have been sent, but very poor response and nothing since, no refund offered and no further contact.
Absolutely rubbish
Absolutely rubbish, they went straight into wheelie bin
Arrived rolled so tightly that despite…
Arrived rolled so tightly that despite months of leaving them to “reform” they look exactly the same. A mass of wrinkles. I have not attempted to even fit them as the material is rubbish and looks nothing like the advertised goods. Not made in Britain as all mats have an Italy label. Not sumptuous and quilted. I ordered black with green stitching. Might has well ordered plain black. Rip off.
They are total rubbish they do not fit
They are total rubbish they do not fit, accelerator and brake pedals are compromised they are very floppy not as seen in their advert snapping into place, my advice would be not to buy.
DO NOT BUY
They simply do not fit. They are awful. I had the drivers mat get caught up round the steering column. Caused a loss of steering, luckily I managed to fight the car to the kerb, where with a bit of pulling managed to get the mat untangled. The company would not refund but sent another set of these useless mats. The rear mat was nothing like the floor pattern. Don't die for an accessory. Save your money. Pop to Halfords or buy a cheap mat off Temu
This is not UK company like advertised
This is not UK company like advertised
Unable to contact them only by email
Phone number given never answers
Carpets cheap and tacky
They are not here to help customers
My advice is
PLEASE AVOID THIS COMPANY
GO ELSWERE
The social media adverts look good but they’re rubbish.
The social media adverts look good but in practice the mats don’t fit quite as well as they should. The main problem though is that they don’t have the anchor fittings to attach to the manufacturers floor mounted studs. They therefore slide around, particularly at the drivers side where your feet are moving around. They finish up losing their rigidity and start to twist and then get stuck under the pedals (in my case; Mercedes CLS) which is dangerous.
Avoid at all costs and ignore the gloss and probably false reviews.
Expensive for two mats!
These whip mats are very nice but... you only get the two front mats for the £59 which makes them Very Expensive! They are not worth the expense just for two mats.
Driver side Matt did not fit correctly…
Driver side Matt did not fit correctly and was sliding about the clips close to the door side didn't fit anywhere should not have been on in my view, tried to use the velcro strips provided but still would not hold the Matt in place ! The others do fit and look ok and the reply from customer service was like a thanks for your money but sorry it doesn't fit .here is my reply
Thank you for your message.
We’re very sorry to hear about the issue you’ve experienced with the driver’s side mat not fitting properly. We understand how frustrating this must be, especially after trying different adjustments.
We truly appreciate you taking the time to share your feedback, and we will make sure this is noted and passed along to our production team for review and improvement.
Please accept our sincere apologies for the inconvenience caused.
Best regards,
Kevin P.
Customer Support
Whipmats.co.uk - A Proudly British Brand.
Really! Not happy
I wouldn't buy from this company again…
I wouldn't buy from this company again if they were giving them away. The product bears no resemblance to the items listed, the fit is awful and your customer service is appalling. To say I'm disappointed would be the understatement of the year and their assertions that the products sent are in any way similar to items listed is actually laughable.
This company is totally pathetic
This company is totally pathetic. NO the mats aren't tailored to fit, NOWHERE NEAR. After sales is horrendous, if you do end up with mats that DO NOT FIT, which is 99% likely, and they do end up sending a replacement, as far as they are concerned they are doing that as a goodwill gesture. They sent me 2 lots, neither of which fitted AT ALL, then they told me I had no right to a reimbursement. They were willing to give me 30% back, then after standing my ground, and threatened them with trading standards, they gave me 50% of my money back. They take a long time to send them to you, so by then you are out of your time limit for a refund. They reckon that they can't do that for everyone or they would be out of business, well get the right ones sent out then!!!!!! Awful company to deal with, they want your money upfront, but then it's a nightmare if you haven't received what you've asked for. Will never deal with them again and I really recommend nobody else does either!!!!!!!!!!!!!!!!
Unresponsive
Order my mats but site crashed at checkout so I tried again later on same thing only to find out the day after it charged me twice, emailed them got nothing back from them for a few days the they tried to tell me they tried to contact me regarding the duplicate order which they definitely didn't and now no emails go through,
AVOID THIS COMPANY!!!!!
Avoid with vengeance
This company is a total disgrace. Ordered the full car interior mat set , seat covers and boot mat .£429 worth . Looked good until fitting . Boot mat too small a real struggle to fit the so called luxury floor coverings , not the advertised perfect fit by a long shot, of which didnt even fit the drivers side ...then to top it off the rear seat is a bench seat with split 60/40 backrest. They sent individual seat covers which do not even fit .then when contacted sorry we do not do compatible covers for your vehicle..emailing is basically a brush off . Not interested in rectify issues . Basically a waste of money . Customer services is diabolical . Asked for a return address , then communication cut off....so have no choice but to try and recover the monies via credit card company . ADVICE : STAY WELL CLEAR OF THIS COMPANY....NOT TO BE TRUSTED .
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