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whiskerDocs Reviews 466

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, empathy, and professionalism, highlighting their ability to provide peace of mind during stressful situations. Many people appreciate the 24/7 availability of the service, finding it invaluable for urgent pet health concerns, especially when their regular vet is unavailable. The service is frequently described as thorough, with detailed explanations and helpful advice, often preventing unnecessary emergency visits. However, some customers were dissatisfied with response times, reporting long waits to connect with an agent via phone or chat, and in some cases, not receiving expected follow-up information like treatment plans.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the staff's... See more

Customer service

Clients share positive opinions on customer service, consistently praising the helpfulness and empathy of... See more

Service

Consumers find service to be positive. Many reviewers praise the helpfulness and thoroughness of the vet... See more

Response time

Reviewers highlight positive aspects of response time. Many customers experienced quick call answers and... See more

Product

Reviewers mention positive feedback about the product. Customers appreciate the great information on pet... See more

Based on these reviews

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ The 24/7 vet hotline was an absolute lifesaver! I called in the middle of the night when I was worried about my pet, and the veterinarian was calm, knowledgeable, and incredibly reassuring. T... See more

Rated 5 out of 5 stars

Vet tech really knowledgeable. Understood the problem immediately. She gave helpful suggestions on why the problem may have occurred and good solutions on how to remedy it. I felt confident going forw... See more

Company replied

Rated 5 out of 5 stars

They totally reassured me after listening to what my dog ate ..looking into it thoroughly..and gave some suggestions to act proactively just to limit the possible length of time should he should have... See more


Company details

  1. Veterinarian
  2. Emergency Veterinarian Service
  3. Telephone Answering Service

Written by the company

whiskerDocs is North America's leading provider of pet #telehealth, serving over 6 million pets. Need a question answered? Unsure if you need to take your #dog or #cat to the #vet? whiskerDocs members have unlimited access to our team of #veterinary #experts, 24/7/365, in seconds. No #petcare question is too big or small — whether you’re curious about the best food to feed your pet, worried about your pet sneezing or coughing, or they ate something they shouldn’t have — our team will help you decide the next best steps to care for your pet.


Contact info

4.8

Excellent

TrustScore 5 out of 5

466 reviews

5-star
4-star
3-star
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1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

I never received the treatment plan for…

I never received the treatment plan for my dog after waiting for 15 mins and having a 5 min chat I was told to expect my treatment plan in my email. It's been 12 hours and no treatment plan. I am going to take my dog to a vet which means I'm gonna pay for the access to your services AND take my dog to the vet because I never received my treatment plan. Shame on you

December 18, 2025
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Reply from whiskerDocs

We're sorry to hear that you did not receive your email summary of your chat. Occasionally these go into spam filters or junk mail, and sadly, we cannot control that functionality. Please always feel free to call us to request a resend if you don't see an interaction summary within 2 hours of your request, and we would be happy to resend it.

Rated 5 out of 5 stars

10/10

The techs have been very helpful and friendly. Their professionalism is also worth mentioning. JP

December 16, 2025
Rated 5 out of 5 stars

Helpful information and advice

Helpful information and advice. They were very thorough in asking what was going on and having me check a few things before giving advice. I followed their medical advice, then followed up with our GP and pup is fine now!

December 7, 2025
Rated 1 out of 5 stars

I called because my dog had been…

I called because my dog had been squinting in and eye, and I didn't want to wait it out or rush straight to an expensive vet visit without some guidance. The vet tech from WhiskerDocs was wonderful patient, calm, and genuinely empathetic. She shared helpful home-cars tips, eased my worries about what might be going on, and helped me decide to have my dog seen in person. She even explained what to expect at the vet. While I did end up taking her in, the issue wasn't as serious as it could have if I had waited.

December 15, 2025
Unprompted review
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Reply from whiskerDocs

Thank you for the kind words about your experience with our pet telehealth service! We noticed you left a 1-star rating, and we would love to know how we can improve to make it a 5-star experience.

Rated 5 out of 5 stars

Love the follow up

They were able to confirm the next course of action and continued to follow up to make sure that the ER visit went well and that my pet was ok. They took their time during the initial consultation to gather all of the facts.

November 26, 2025
Rated 5 out of 5 stars

Fabulous Service

Thank you for always talking me through with my pet health concerns/incidences. It always puts me at ease and helps me to make the best informed decision for their health.

December 7, 2025
Rated 5 out of 5 stars

I was concerned about my dog because…

I was concerned about my dog because she was throwing up. Looked like grass and pine straw. The vet was very helpful and knowledgeable about the situation. She gave me suggestions on what to do for my dog and settled my mind.

December 1, 2025
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Reply from whiskerDocs

We're delighted to hear our team was able to help provide the peace of mind you needed when your pup was sick. Please remember we're here 24/7 any time you need us!

Rated 5 out of 5 stars

Quick and very helpful

Quick and very helpful. Gave a full email with all instructions so I didn’t need to take any notes.

December 7, 2025
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Reply from whiskerDocs

Thank you for taking the time to review our team and your experience. We'll be here anytime you need support!

Rated 5 out of 5 stars

Wonderful and extremely valuable service

I’ve been using whiskerDocs religiously for about 5 years and I would highly recommend this service. Fast, friendly and professional service every time I connect with one of their vet techs!

December 5, 2025
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Reply from whiskerDocs

Thank you for taking the time to review our team and for your continued trust in having us along for your pet care journey!

Rated 5 out of 5 stars

Excellent service

Excellent service. I used them hoping to confirm information I'd received from a vet tech about the best way to handle my cat's recovery from surgery, but the folks at Whisker Docs disagreed with the advice and suggested a safer way forward, which seems to have been the right solution.

November 28, 2025
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Reply from whiskerDocs

We're so glad to hear that your kitty is recovering well from surgery and appreciate your trust in our team to help guide things in the right direction. We'll be here any time you need us!

Rated 3 out of 5 stars

I appreciate having whiskerDocs as part…

I appreciate having whiskerDocs as part of my PetsBest policy. It came in handy recently when my dog ate an oatmeal raisin cookie. I needed quick advice and called whiskerDocs to confirm what actions I needed to take. My call was answered quickly and they thorough vetted my incident and gave me clear instructions.

December 3, 2025
Unprompted review
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Reply from whiskerDocs

We're so glad you've found the help and support you needed during such a scary moment with your pup. We'll be there any time you need us through your policy with Pets Best!

Rated 5 out of 5 stars

highly recommend this service

my concerns were answered and i felt and my kitty felt taken care of . i recommend this service because it was a weekend and i needed to know if it was urgent or if i could wait.

November 25, 2025
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Reply from whiskerDocs

Thank you for taking the time to leave a review of your experience with our team. We're delighted to hear your kitty is on the mend!

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