Whiskira Reviews 

I ordered in Nov. 2021 first one got lost in the mail, was told another was being shipped. NEVER got it. Had to do a dispute with my credit card. They do not follow up as they say they will. Would never order from them again

Good service
Fantastic product

Received my beautiful whiskey tumblers and they exceeded my expectations!
Initially only received a partial order, but in a couple of days I received the rest of my order. Great customer service, great follow up right away reassuring me they would check on my order. Highly recommend!

My husband loved it!! He was really surprised.

Staff were very committed to sorting out my minor issue. All ended up great, in plenty of t8me before Christmas, arrived in great condition. Was very happy with the company and product.

Despite communicating with the Shipping team pre-order and paying extra for rushed shipping, the items arrived a week after expected despite several interim communications with staff, missing the holiday season they were purchased for. Upon arrival, all items were packed well, but the spinning glassware is missing the wooden coasters they were pictured with:

The mountain coasters appear with special 'peaked' coaters that would go up inside the glass, and the spinning glasses appear with coasters to contain their spin. The description does not state the items are missing from the Gift Set bundle.

Thinking these were perhaps sold separately, I browsed the Coasters section and could not find them for purchase anywhere. IT appears that these are simple neither made nor sold, which is additionally disappointing.

We have ended up keeping the glasses for ourselves, and using old coasters. The glassware themselves are lovely, and the decanter beautiful but much small than expected, unsuited for real use. It takes far too long to pour even half of a bottle through the tiny neck.

The product looks Great however the delivery was an issue and after sales response was definitely not a pleasant experience.

Excellent product. Excellent service.

I purchase before Christmas last year a set of whiskira glass ( 2 wobbling glass & a cute globe decanter ) arrived on time before Christmas I am happy for that ….however when the gifts opening time on Christmas Day of course. The globe decanter is broken inside of the wrapped up box and the one of the wobbling glass has not perfectly shape has a little bit of dent I can say. ( my partner & I very disappointed 😔)
The next day I reached out to the whiskira team…. Which I E-Mailed them and then after few hours I got the reply. I can feel the genuinely message from them the apology for what happened and happy to replace the item. So after I been waiting for at least 3 weeks, here you go I can say “worth the wait”!! Patient is a virtue lol😊…. My partner loving it 😊 and I am glad I got the item replacement whole and not broken. So thankful to the whiskira team specially to ( Shaini ) who reply to my feedback. Once again thank you for your amazing good costumer service.

Cheers

Warms Regards,
Jenny

I ordered the Globe Decanter 12/6 for a Christmas gift, didn't receive it till 01/12. I've had it out for two days the cap has a crack in it. Extremely disappointed in the quality. Not worth the buy

Ordered a beautiful wine decanter and the gorgeous globe whisky decanter.
The wine decanter is very light in weight and much easier to use than the heavier glass ones I've seen before, very stylish - my friends loved their present.
I have bought three whisky decanters over the last year. Everyone who has received one, loves it - even my husband who fusses about de-cluttering the house loves it.
One issue - the last one came with a broken frame but emailed them and dealt with Shaini who made sure a replacement was delivered. My email was sent on Christmas day and was answered the very next day!!! I like the way Shaini made sure that all the other parts were intact before placing an order for me for the broken frame. The delivery did take a few weeks but that's understandable as it was over Christmas and New year public holiday period.
Thank you great quality products and service!

Globe Decanter was a unique gift my nephew was pleased to receive for Christmas. I was disappointed at it's size. It was only 850 ml. Also the stand was pine, very light weight. Regardless, if my nephew was pleased with it, I'm happy! Great addition and conversation piece for his bar. If ordering TO North America while covid still exists, be patient. It took two plus months for my order to arrive in Canada. No fault of Whiskira.

Love the uniqueness of the champagne glasses. Unfortunately 1 glass arrived badly cracked but Shaini was wonderful and organized a replacement glass, and that arrived yesterday.....but 1 glass was replaced with 2 glasses.
Fabulous customer service and Shaini's communication was superb.
Edwina

Fraud - I may you have order! Ordered only one decanter and got a confirming email for just one with receipt. Shortly after, I was sent an email that my order was “updated” for two more ( not done by me) and would be similarly charged automatically for the others. After getting the notification email, I corresponded the only way possible (email) and told there was nothing that could be done. Shipping cost for returns (in small print) is on the buyer and the address is CHINA which would be about $40 each on two packages - cheapest option from Michigan, USA.
I found Shaini Jaysinghe to be less than helpful. Currently charged $185 for items I didn’t order that would cost $80 to ship to China (when the shipping label to me was CA, USA). Shaini wants to give me $27 and keep two duplicates that I don’t want?
I would never recommend and warn all others. Go to Amazon where they have similar items, reliable, and expected customer service.

Love the Globe Decanter and swivel glasses.
I bought it as a present but when received one glass was broken which has been replaced free of charge by Whiskira, Shaini was excellent with her customer service

Purchased a globe decanter on 12/6 and paid extra for insurance and expedited processing so I would receive the item for Christmas. Received an email that it shipped a day or two later. Waited a week with no update to the tracking so I contacted customer service and they said they gave me the wrong tracking number somehow. The new tracking showed the item shipped 12/14 not 12/8. Waited until Christmas week and still no update to that tracking. I've been asking for a refund or re-ship ever since (it's now 1/10) and customer service keeps pushing me off saying they'll ask their logistics team to support. The item isn't moving, I'm fairly certain this is a scam and I now have to file a chargeback with my credit card.

I love the glasses. So delicate and unique!
It is much more fun drinking wiskey and cocktails out of a glass that fits its character.
Great job to the service as well. Fast response and shipping!

Over a month now and no idea when it’s arriving. Shani, their customer service rep, continues to play dumb and bide their time. They won’t even give a refund. Avoid this company and get a much higher quality decanter elsewhere