Whispering Homes Reviews 18

I should've absolutely checked the reviews on here before purchasing.
Here is a summary of my experience.
Good looking products on Instagram. Great marketing. However, once I bought a product, the cracks started to appear. No updates on deliveries. Heavy delays. I asked them to cancel order and then finally they delivered after I said I didn't want it.
I asked to return. They said it's chargeable. Even though I hadn't even opened the product or packaging. I didn't need the product anymore.
Unfortunately, in this time I had ordered another product for them thinking the delay was a "one-off" (they said it was). Result? Same issue. Been a week with no update on shipping or anything at all. Every day I message them and they say "we will update you tomorrow" "we have escalated the issue".
I've concluded that this ISN'T A LEGIT COMPANY or definitely not one to be trusted. DO NOT BE FOOLED

Purchased an IPARI BLACK METAL LAMP WITH COPPER SHADE for my living room under their open-box purchase which specifies that the product may have minor imperfections and scratches.
Received the lamp with a prominent dent on the metal lamp shade.
The company is refusing to replace the product or give refund citing that the purchase was made under open box category.
My attempts to tell them that a PROMINENT DENT ON THE SURFACE cannot be classified as a minor imperfection has fallen on deaf ears.
I am stuck with a damaged product.
My suggestion:
AVOID BUYING FROM SUCH DISHONEST COMPANIES WHO PALM OFF DAMAGED PRODUCTS TO UNSUSPECTING CUSTOMERS.

⭐ ABSOLUTELY DO NOT BUY FROM THIS BRAND — A COMPLETE NIGHTMARE

Avoid Whispering Homes at all costs.
This has been the worst customer experience I have ever had with an online store — a mix of poor quality, incompetence, contradictions, and endless delays over an entire month.

🔥 Summary: 3 deliveries, 0 functional lamp.

1️⃣ First delivery: broken and poor-quality product

base arrived broken

lampshade stained

lampshade unstable

no ON/OFF switch at all
I immediately sent full unboxing videos and photos.

2️⃣ Second delivery: they sent me… a completely different lamp, also damaged
Nothing to do with my order.
Their explanations kept changing (“courier mistake”, “human error”, etc.) — zero consistency.

3️⃣ Third delivery: only the lampshade
Despite confirming that both shade + holder were shipped, I received only the shade.
Then they claimed I “never reported any issue with the base”, although I had shared the full video from day one.

🔥 Customer service: chaotic, unprofessional, and exhausting

empty promises repeated daily (“24–48 hours”, “today for sure”, “tomorrow definitely”)

impossible to get a straight answer

no follow-up, no internal coordination

constant contradictions

absurd suggestions (“Please gently bend the broken part yourself”)

long periods of silence

no responsibility taken for their mistakes

no real solution despite weeks of back-and-forth

🔥 Final result: a month of lost time and ZERO usable product

After:

3 failed deliveries

countless messages

multiple mistakes from their side

no proper replacement

no refund,
I ended up with a stained lampshade, a broken stand, and an endless stream of excuses.

🔥 Conclusion

Whispering Homes is unreliable, unprofessional, and does not respect its customers.
Poor product quality, terrible logistics, and a customer service team that constantly contradicts itself.

Save yourself the stress, time, and money.
Avoid this brand entirely.

I had purchased dried botanicals from them. They sent me most horrible and all broken items. I sent them pictures, requested them, to take it back. But it's company policy to send defective items and then not take them back.
I would not advise anyone to buy from them.

My name is Sanjana Soni. I have never written a negative review, especially as I am from the service industry myself.

However, I had a very disappointing experience with this company. I ordered dried pampas from their website, and the quality was extremely poor. It sheds so much that I couldn’t even take it out of the box without making a mess.

To make matters worse, the company refused to offer any kind of resolution—not even a store credit, which is all I asked for. I didn’t even request a refund, just a chance to exchange it for something else.

Unfortunately, based on this experience, I cannot recommend this website. The product was subpar and the customer service was even worse.

I ordered dried flowers expecting a light green colour but what I received was more of a pale yellow/cream shade, which was disappointing. If you're looking for a specific colour, be aware that the actual product might not be a slight variation but a totally different colour.

wrong product and when asked to fix it, got a run around , ZERO service, product quality is BAD and after you have paid its a run around , skip this one

I bought pendant lights from Whispering Homes. Good Quality and great finish. Really liked it..

Thank you Whispering Homes.

It was a great purchase from Whispering Homes. Thanks for the quick delivery.

Had a great experience with whispering homes
Beautiful lamps lighting collection. I recently purchased lamps for my bedroom and i am so glad with products unbelievable quality and shape.

High recommend

I bought pendant lights from them. Great range of products. Very unique and different. Overall great experience will order again

Never buy from them.
Very bad service. They send a damaged item & harass the customers for return & after sales service. Very unreliable brand & their company policies are against consumers.

Their post sale service is extremely slow and unresponsive. I got a damaged lamp- they have promised a replacement but no sign of it. For the damaged item I am requesting if they will take it back and no response again. Very very poor service.

We ordered a vase which was significantly bigger than what was listed on the website page. After that, the entire process for sending the return, and chasing them to get a replacement, and finally getting it shipped was stressful. Their team is not supportive at all, and we had to keep chasing them just to get a response. Super disappointing service!

Worst customer service and defected products. Please beware of buying anything from this brand. They will send you defected products and refuse to return or exchange. After chasing the customer care for a month and writing numerous emails and whatsapp messages and calling them every few days, I am finally writing this review.

I buy lamps and grass baskets from wh and my whole family really impressive with material and quality.

To light up my backyard, I purchased some lamps from Whispering Homes. They packaged it well and shipped it in only 4 days.They provide fantastic service, and their lamps are of the highest calibre, therefore I would certainly suggest buying from them.Amazing internet store where you can buy beautiful décor for your home. Highly recommended are the accessible collections and good quality.