I ordered a paper cutter from Whitaker Brothers. The staff emailed shortly after asking specifics on shipping and tge company where the equipment would be delivered. All in all I have received 3/4 ema... See more
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See what reviewers are saying
We purchased the the HSM Profipack C400 Cardboard Shredder for our e-commerce business to start using our old cardboard as filler material instead of purchasing paper and foam. It was shipped quick o... See more
Customer service was initially great; however, when I emailed and called to follow up regarding an order I placed there was confusion and lack of communication. My order was shipped via ground without... See more
The folding machine we ordered arrived very quickly and seems to be working well so far. We were supposed to receive a free cleaning kit with our purchase. The manufacturer stopped sending them ap... See more
Company details
- Data Destruction Equipment Store
- Business to Business Service
- Manufacturer
- Office Supplies Store
- Office Equipment Repair Service
- Office Equipment Supplier
Written by the company
Established in 1945, Whitaker Brothers is a trusted supplier of data destruction solutions, paper handling & print finishing machines, and mailroom essentials. Their product range spans shredders, degaussers, disintegrators, paper folding machines, paper cutters & trimmers, and paper joggers, and cater to government agencies, military installations and commercial entities of all sizes. Based in the Washington, D.C. metro area, and veteran-owned, Whitaker Brothers offers competitive prices, excellent service from their tenured and knowledgeable staff, and advice from their experienced product experts that surpasses any of their competitors. They pride ourselves on their ability to provide steadfast customer support long after the initial sale.
Contact info
3 Taft Court, 20850, Rockville, United States
- 800-243-9226
- satisfaction@whitakerbrothers.com
- whitakerbrothers.com
4.2
Great
873 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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This would have been 5 stars except…
This would have been 5 stars except that I wasn't given any kind of tracking, or any notice that it was on its way, in order to be sure I was there for the delivery. Other than that, the service was fast and the product was boxed well for the shipping. Price was lower than elsewhere, too.
June 19, 2020
Unprompted review
We had excellent customer service on…
We had excellent customer service on the phone helping us make the correct choice for a shredder. Our representative told us he would call us back with information that we requested and that's exactly what he did. It's rare to find good customer service and we appreciated it very much!
June 19, 2020
Unprompted review
1st time buyer with Whitaker Brothers
1st time buyer with Whitaker Brothers. Excellent customer service and quick delivery.
June 18, 2020
Unprompted review
Great Customer Service
Item was received as ordered in good condition. I expected a 3 to 4 day delivery but ended up receiving the item 1 day after the order was submitted. Great company to work with.
June 15, 2020
Unprompted review
Great Product and Fast Delivery.
June 9, 2020
Unprompted review
Havent recieve no info on ítems.been 3…
Havent recieve no info on ítems.been 3 day since ordered..have ítems shop notting ...but this review
June 2, 2020
Unprompted review
Truly fantastic service
Truly fantastic service. Not only was the price significantly lower than the competitors, but I even received a phone call from a kind representative to confirm that my address was correct.
May 31, 2020
Unprompted review
At this point poorly
At this point poorly. You want answers to a survey for product I stlll have not received.
May 26, 2020
Unprompted review
Call from customer service after I placed my order
After I ordered my 2 paper cutters, Abraham called me from Whitaker Brothers to confirm my purchase. I had ordered 2 different sizes. He was very nice and easy to talk to.
May 26, 2020
Unprompted review
My Shredder purchase experience.
Ordered a Shredder on Thursday, 5/14. Received an almost instant phone call from a live person wanting clarification on my receiving capabilities. Then a confirmation email.
Saturday, 5/16 received shredder which works great. PS; price was about 10% less than Amazon Prime.
A HAPPY CUSTOMER who will use Whitaker Bothers again and recommend to my associates.
May 17, 2020
Unprompted review
Quick Service
May 10, 2020
Unprompted review
Very happy with the quick turnaround of…
Very happy with the quick turnaround of my order. Thank you.
May 7, 2020
Unprompted review
Very quick delivery
Very quick delivery. I have not used the product yet, but I ordered the product on Thursday and received it on Friday.
May 4, 2020
Unprompted review
Ordering was easy and turnaround was…
Ordering was easy and turnaround was fast!
May 4, 2020
Unprompted review
Excellent communication during the…
Excellent communication during the covid pandemic, excellent product, super fast shipping.
Stay safe thank you
May 3, 2020
Unprompted review
The sales department (Kyle) was great…
The sales department (Kyle) was great in helping me choose the right cutter for our business. I communicated both through email and also called him direct to answer a few questions in order to get it right for both our budget and quality. Thank You Whitaker Brothers for helping us keep going during these trying times.
May 3, 2020
Unprompted review
Ordered a shredder for a birthday…
Ordered a shredder for a birthday present. After a couple of weeks I called because I hadn't heard anything. Left a message for Abraham. He never called me back. A week later I called again. The girl that answered the phone transferred me to Wanda. She looked up my order and said it had just shipped. She sent me the tracking a while later. Thank You Wanda. Would feel anyone would recieve better service elsewhere.
May 1, 2020
Unprompted review
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